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Added 5 mins ago
Environmental Advisor (Kearl)
ExxonMobil
AB · Kearl Lake, AB
Vacation and Time Off: Career employees receive three to six weeks of vacation depending on service and experience. Future positions may include 12 paid holidays and extra Fridays off…
Added 5 mins ago
C
Analyst, Account Services
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside…
Added 19 mins ago
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- Full-time
Expedite orders, when necessary, to maintain a high level of Customer Service
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- $131,115 to $187,310 CAD / year
- Full-time
Provide technical project management and leadership across the software lifecycle, including project planning, risk management, resource allocation, and coordination of cross-functional…
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Business Development Manager
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…deliver innovative technology, engineering expertise, and trusted customer support to solve complex manufacturing challenges and create lasting value. Join our team and make a…
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Transportation Supervisor (Sunday-Wednesday or Wednesday-Saturday, 4am-2pm or 7am-5pm)
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- Full-time
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Added 34 mins ago
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Performance Coach, Client Care Learning & Development
ATB
Calgary, AB
- Full-time
…center metrics including Average Handle Time (AHT), Voice of the Customer (VOC) and Quality…
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AI Agent Engineer
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Canada
- $92,700 to $116,000 CAD / year
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…reasoning logic to governing how agents perform across 35,000 customer accounts. There’s no template for this; you’re defining…
Added 34 mins ago
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Deskside Support Technician I
Worley
Calgary, AB
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device and meeting readiness, and support day-to-day business operations. This is an individual…
Added 34 mins ago
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Deskside Support Technician I
Worley
Vancouver, BC
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role…
Added 34 mins ago
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Deskside Support Technician I
Worley
Markham, ON
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role…
Added 34 mins ago
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Deskside Support Technician I
Worley
Edmonton, AB
- Full-time
…closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role…
Added 34 mins ago
M
Software Engineer - Front End
Microsoft
Vancouver, BC
- Full-time
…PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class…
Added 34 mins ago
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eTrading Full Stack Engineering - Network
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Toronto, ON
- Full-time
…Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that…
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eTrading Full Stack Engineering - Compute
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…Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that…
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eTrading Engineering Lead
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Added 34 mins ago
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Technical Consultant (PACS)
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- Full-time
Partnering with cross-functional teams, product leaders, and executive stakeholders to align technical solutions with strategic business objectives. Influencing product improvements and…
Added 34 mins ago
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Senior Portfolio Release Manager - Flights Acquisition & Retention
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…across the teams responsible for flight acquisition channels, customer deals and post booking experience. You will ensure releases ship with quality, transparency, and operational…
Added 34 mins ago
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Senior Product Support Professional
Ericsson
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A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer…
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Data Analyst 1
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The Data Analyst 1 contributes to initiatives across areas such as customer analytics, loyalty, marketing, retail operations, and merchandising. Using large and complex datasets, this role…
Added 49 mins ago
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Any customer service, gaming, VR, or technical experience
Added 49 mins ago
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ABAP Senior Developer - Operate
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Monitor and troubleshoot system issues, resolving incidents and service requests in a timely manner.
Added 49 mins ago
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Cisco

Technical Consultant

Ottawa, ON, Canada
Kanata, ON, K2K 3E8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The application window is expected to close on: 10/30/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Ottawa, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides leading-edge technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite transforming the way our customers meet their critical mission and business needs. Support is provided to customers to troubleshoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities :

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and Cisco internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI-driven tools to make our service delivery easier.

MINIMUM QUALIFICATIONS

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant experience and minimum 3+ years hands on experience with debugging & troubleshooting Cisco Unified Communications Server (CUCM) and Voice/Video endpoints.
Demonstrable experience in break/fix problem-solving & trouble-shooting.

PREFERRED QUALIFICATIONS

Experience with Cisco IM&P servers and Jabber highly desired
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working with Public Sector or high-security clients, with an understanding of their specific operational and compliance requirements.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Bilingual proficiency in Canadian French and English is highly desired.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $113,700.00 to $143,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$137,200.00 - $213,500.00

Non-Metro New York state & Washington state:

$129,200.00 - $191,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply About employer

More about this job

Responsibilities

Provide 2nd and 3rd tier technical support for critical infrastructure networks while troubleshooting complex device and network-level issues. Develop simulated lab environments and automation tools to enhance service delivery and influence product development.

Requirements

Requires a bachelor's degree in a technical field and at least 5 years of relevant experience, including 3 years of hands-on work with Cisco Unified Communications. Candidates must be Canadian citizens or permanent residents capable of obtaining a government security clearance.

Skills

Technical support
Troubleshooting
Debugging
Cisco Unified Communications Server
Voice endpoints
Video endpoints
Network infrastructure
Incident management
Automation
AI-driven tools
Network security
Problem resolution
Cisco IM&P
Jabber

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Life insurance
Restricted stock units
Paid holidays
Paid time off
Sick time
Volunteer time off

Visa sponsorship

Not detected in the job text

Keywords

Technical Consultant
Cisco
Network Infrastructure
Critical National Infrastructure
CUCM
Voice
Video
Troubleshooting
Debugging
Automation
AI
Security Clearance
Public Sector
CCNP
CCIE
Incident Management
Jabber
IM&P
Customer Experience
Technical Support

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