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Added 2 mins ago
AI
General Labourer (Non Ferrous)
American Iron & Metal (AIM)
Sudbury, ON · Greater Sudbury, ON
- Full-time
Full time permanent position, vacation, benefits and a RRSP matching program
Added 17 mins ago
AU
Security Guard - Full Time -Rotational Shifts
Allied Universal
Timmins, ON
- $22 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 17 mins ago
AU
Security Guard - Casuals
Allied Universal
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- $23 CAD / hour
- Part-time
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Added 17 mins ago
TS
Part-time Host & Hostess
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Whitby, ON
- Part-time
Under the supervision of the Restaurant Manager, the Host(ess) welcomes guests, guides them to a table, hands out menus, ensures that they have everything they need during their meal and…
Added 17 mins ago
EC
Technical Services Coordinator, Delta Ottawa City Centre Full Time
Encore Canada
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- Full-time
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Added 17 mins ago
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Event Technical Specialist - Ottawa Office, Full Time
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Ottawa, ON
- Full-time
3-4 years of customer service or hospitality experience is preferred.
Added 17 mins ago
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Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Concord, ON
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 17 mins ago
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Full Time District Relief Pharmacist
Walmart Canada
Mississauga, ON
- Full-time
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Added 17 mins ago
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DELIVERY COORDINATOR
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
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Added 17 mins ago
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Security Guard - Full Time
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- $18 CAD / hour
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Added 17 mins ago
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Production Assembler - 6 Month Contract
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Victoria, BC
- Contract
The compensation range for this full-time position, which includes base pay, is CAD $26.47 for candidates who are B.C. residents. On top of this, you will receive a shift premium of $5 per…
Added 17 mins ago
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Diesel Heavy Equipment Mechanic (421A)
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- Full-time
Good organization and time management skills.
Added 17 mins ago
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Beauty Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 17 mins ago
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Bilingual HR Advisor
ALS
Winnipeg, MB · Sudbury, ON · Thunder Bay, ON · CAN - ON - Sudbury
- Full-time
The HR Advisor works with the HR Manager to provide support in all areas of HR to an assigned client group. This role serves as a primary point of contact for managers, supervisors, and…
Added 17 mins ago
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Assistant Branch Manager
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Pointe-Claire, QC
- Full-time
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Added 17 mins ago
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Ship Maintenance Lead
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- Full-time
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Personal Banker - Pointe-Claire, Hymus (Full Time)
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Senior Personal Banker - Home Borrowing
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Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 17 mins ago
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Personal Banking Associate Trainee
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Added 32 mins ago
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Helper
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At Foundation Building Materials (FBM), we’re dedicated to delivering quality products and outstanding service to our customers across the building materials industry. As a Helper, you will…
Added 32 mins ago
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Freight Dispatcher
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Added 32 mins ago
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Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You…
Added 32 mins ago
D
Sous Chef
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Mississauga, ON
- $21 to $24 CAD / hour
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 47 mins ago
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Maintenance Technician, Luxury Residential
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Toronto, ON
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Cisco

Technical Consulting Technical Leader

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

The application window is expected to close on: 11/26/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Kanata, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides innovative technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble-shoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI tools to make our service delivery easier.

Minimum Qualifications

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience and minimum 3+ years hands on experience with debugging & trouble-shooting Cisco Data Center Compute environments including Cisco Unified Computing System (UCS) and Data Center Storage (HyperFlex).
Experience in break/fix problem-solving & trouble-shooting.

Preferred Qualifications

Experience with Cisco Intersight and UCS Manager platforms.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working Government Classified Air-Gapped environment, with an understanding of their specific operational and compliance requirements.
Bilingual proficiency in Canadian French and English is helpful.

“Cisco may use AI Tools to review candidate-provided details - such as skills, experience, location, and education - to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.”

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$160,800.00 - $253,200.00

Non-Metro New York State & Washington State

$142,900.00 - $246,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Responsibilities

Provide second- and third-tier technical support for Cisco data center and network issues, serving as an escalation point and leading resolution during outages. Build shared lab environments, collaborate with customers and internal teams, provide product feedback, and develop automation and AI tools to improve service delivery.

Requirements

Requires a bachelor's degree in a technical field or equivalent, at least five years of relevant industry experience, and at least three years of hands-on debugging and troubleshooting of Cisco UCS and HyperFlex environments. Applicants must be Canadian citizens or permanent residents, be able to obtain Canadian government security clearance, and live in or relocate to Kanata; Cisco certifications, Intersight/UCS Manager experience, and classified air-gapped environment experience are preferred.

Skills

Cisco UCS Troubleshooting
Data Center Compute
HyperFlex
Network Troubleshooting
Break/Fix Problem-Solving
Technical Support
Incident Management
Lab Environment Development
Technical Debugging
Automation
AI Tools
Cisco Intersight
UCS Manager
CCNP
CCIE

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan With Matching Contributions
Paid Parental Leave
Short-Term Disability Coverage
Long-Term Disability Coverage
Life Insurance
Restricted Stock Units
Paid Holidays
Floating Holiday
Birthday Leave
Year-End Holiday Shutdown
Personal Wellness Days
Paid Vacation
Sick Leave
Family Emergency Leave
Paid Volunteer Days
Annual Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Cisco
Canadian Critical National Infrastructure
Canadian Government
Government Security Clearance
Canadian Citizenship
Permanent Residency
Customer Experience
Technical Support
Second-Tier Support
Third-Tier Support
Cisco Unified Computing System
UCS
HyperFlex
Data Center Storage
Cisco Intersight
UCS Manager
Network Troubleshooting
Break/Fix
Technical Debugging
Incident Management
Shared Lab Environments
Automation
Artificial Intelligence Tools
CCNP
CCIE
Classified Air-Gapped Environments
Critical Infrastructure
Customer Escalations
Product Engineering
Canadian French

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