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Added 3 mins ago
VG
Executive Assistant
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…that establishes standards for internal and external customer service. This position also provides secretarial services to the VGFN Management Committee. Reporting to the Executive…
Added 18 mins ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
Field Sales Operations: Develop and support tools, promotions, and sales materials for field execution; maintain and grow business relationships with existing clients;
Added 18 mins ago
M
Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage…
Added 18 mins ago
M
Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time
As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage…
Added 18 mins ago
T
Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 33 mins ago
PV
Permanent full-time (7.5 hrs per day) Administrative Assistant
Prairie Valley School Division
White City, SK
- Full-time
A minimum of one (1) year post-secondary education in a field such as business administration or office administration.
Added 33 mins ago
LT
Project Manager
Lucy TV
Calgary, AB
- Full-time
Role Description This is a full-time, on-site Project Manager role based in Calgary, AB. The Project Manager will oversee end-to-end delivery of technology and content initiatives,…
Added 33 mins ago
RI
Pest Control Technician
Rentokil Initial
Vaughan, ON
- $41,000 to $43,000 CAD / year
- Contract
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 33 mins ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- $41,000 to $43,000 CAD / year
- Contract
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 33 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 33 mins ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
This position will primarily support product development. The QA Manager may also assign a portion of the analyst’s time to infrastructure, platform, performance, or other technical…
Added 48 mins ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
A completed accounting designation (CPA) or a degree in data analytics, computer science, finance or a related field would be an asset
Added 1 hour ago
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Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
Engage with client stakeholders and other knowledgeable resources to validate service requirements, explore solution options, and identify service integration requirements.
Added 1 hour ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
Prepare and deliver service proposals, fee submissions, presentations, and capability materials in collaboration with internal teams.
Added 1 hour ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
Reporting to the Estimating Manager, the Project Estimator plays a key role in the preparation of complete EPC (Engineering, Procurement, and Construction) proposals for high-voltage…
Added 1 hour ago
Tenant Services Coordinator *REPOST*
Housing, Addictions and Homelessness
Churchill, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 hour ago
SE
Project Planner / Planificateur de projet
Siemens Energy
Montreal, QC
- Full-time
Perform detailed time impact analysis in coordination with project manager. Assist is supporting schedule information and narrative for official correspondence and change order management.
Added 1 hour ago
CA
Financial Analyst
Centurion Associates Inc
Toronto, ON
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 1 hour ago
TS
Diesel Heavy Equipment Mechanic (421A)
TalentSphere Staffing Solutions
Brampton, ON
- Full-time
Perform service and repairs in the shop and in the field, when needed. Mobile repair truck provided.
Added 1 hour ago
T
Ship Maintenance Lead
Thales
Halifax, NS
- Full-time
Attend regular departmental meetings with manager to build and consolidate continuous feedback and improvement mechanisms;
Added 1 hour ago
T
Personal Banker - Pointe-Claire, Hymus (Full Time)
TD
Pointe-Claire, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
T
Senior Personal Banker - Home Borrowing
TD
Mission, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Duncan, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
…Cisco global TAC, product engineering, professional services, service sales and customer account…
Added 2 hours ago
N
Superintendent (Victoria & Nanaimo)
Norland
Victoria, BC
- Full-time
We are seeking an experienced Superintendent to join our team in Victoria and Nanaimo, BC. In this role, you will lead field operations, mentor project teams, and oversee the successful…

Cisco

Technical Consulting Technical Leader

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

The application window is expected to close on: 11/26/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Kanata, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides innovative technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble-shoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI tools to make our service delivery easier.

Minimum Qualifications

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience and minimum 3+ years hands on experience with debugging & trouble-shooting Cisco Data Center Compute environments including Cisco Unified Computing System (UCS) and Data Center Storage (HyperFlex).
Experience in break/fix problem-solving & trouble-shooting.

Preferred Qualifications

Experience with Cisco Intersight and UCS Manager platforms.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working Government Classified Air-Gapped environment, with an understanding of their specific operational and compliance requirements.
Bilingual proficiency in Canadian French and English is helpful.

“Cisco may use AI Tools to review candidate-provided details - such as skills, experience, location, and education - to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.”

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$160,800.00 - $253,200.00

Non-Metro New York State & Washington State

$142,900.00 - $246,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Responsibilities

Provide second- and third-tier technical support for Cisco data center and network issues, serving as an escalation point and leading resolution during outages. Build shared lab environments, collaborate with customers and internal teams, provide product feedback, and develop automation and AI tools to improve service delivery.

Requirements

Requires a bachelor's degree in a technical field or equivalent, at least five years of relevant industry experience, and at least three years of hands-on debugging and troubleshooting of Cisco UCS and HyperFlex environments. Applicants must be Canadian citizens or permanent residents, be able to obtain Canadian government security clearance, and live in or relocate to Kanata; Cisco certifications, Intersight/UCS Manager experience, and classified air-gapped environment experience are preferred.

Skills

Cisco UCS Troubleshooting
Data Center Compute
HyperFlex
Network Troubleshooting
Break/Fix Problem-Solving
Technical Support
Incident Management
Lab Environment Development
Technical Debugging
Automation
AI Tools
Cisco Intersight
UCS Manager
CCNP
CCIE

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan With Matching Contributions
Paid Parental Leave
Short-Term Disability Coverage
Long-Term Disability Coverage
Life Insurance
Restricted Stock Units
Paid Holidays
Floating Holiday
Birthday Leave
Year-End Holiday Shutdown
Personal Wellness Days
Paid Vacation
Sick Leave
Family Emergency Leave
Paid Volunteer Days
Annual Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Cisco
Canadian Critical National Infrastructure
Canadian Government
Government Security Clearance
Canadian Citizenship
Permanent Residency
Customer Experience
Technical Support
Second-Tier Support
Third-Tier Support
Cisco Unified Computing System
UCS
HyperFlex
Data Center Storage
Cisco Intersight
UCS Manager
Network Troubleshooting
Break/Fix
Technical Debugging
Incident Management
Shared Lab Environments
Automation
Artificial Intelligence Tools
CCNP
CCIE
Classified Air-Gapped Environments
Critical Infrastructure
Customer Escalations
Product Engineering
Canadian French

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