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Added 11 mins ago
FW
General Manager
Fitness World Canada
Victoria, BC
- Full-time
Job Summary: As a General Manager with Fitness World, you champion a friendly and fun club community and ensure a best-in-class fitness experience for our member base and personal training…
Added 27 mins ago
A
Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Therapeutic Specialist to join our commercial…
Added 41 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 56 mins ago
S
Operations Lead - Full Time
sephora.com
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 56 mins ago
T
Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 56 mins ago
H
Consultant Business Systems
HSBC
Toronto, ON
- Full-time
…services, research and analysis, securities services, trading and sales, and transaction…
Added 1 hour ago
I
Territory Account Manager
Insight
Montreal, QC
- Full-time
Added 1 hour ago
BE
Product Manager – Tech Accessories & Hardware
Blu Element
Montreal, QC
- Full-time
Job Type: Full-time Location: Mont-Royal, QC H4P 1M7 (Hybrid schedule requiring regular in-office days to handle product samples; reliably commute or plan to relocate before starting work).
Added 1 hour ago
GD
GARAGE - Store Manager - Les Avenues Vaudreuil
Groupe Dynamite, Inc Garage
Vaudreuil-Dorion, QC · Vaudreuil, Quebec
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 hour ago
GD
GARAGE - Store Manager - Carrefour Angrignon
Groupe Dynamite, Inc Garage
Montreal, QC · LaSalle, Quebec
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 hour ago
AI
General Labourer (Non Ferrous)
American Iron & Metal (AIM)
Sudbury, ON · Greater Sudbury, ON
- Full-time
Full time permanent position, vacation, benefits and a RRSP matching program
Added 2 hours ago
EC
Event Technical Specialist - Ottawa Office, Full Time
Encore Canada
Ottawa, ON
- Full-time
…in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, Director, Event Technology, Director of Project…
Added 2 hours ago
RP
Jr Project Controls Analyst
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Reporting directly to the Manager of Project Support, you will focus on core financial monitoring, SAP project setup, monthly cost reporting, and change control management throughout the…
Added 2 hours ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Concord, ON
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 2 hours ago
S
Media Sales Strategist – Calgary, AB
Stingray
Calgary, AB
- Full-time
We are currently looking for a Media Sales Strategist to join our Calgary team! This position reports to the General Sales Manager.
Added 2 hours ago
WC
Full Time District Relief Pharmacist
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 2 hours ago
BA
DELIVERY COORDINATOR
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Sales Manager.
Added 2 hours ago
AU
Security Guard - Full Time
Allied Universal
Waterloo, ON
- $18 CAD / hour
- Full-time
…assistance programs, company discounts, perks and more for most full-time…
Added 2 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 2 hours ago
R
Assistant Branch Manager
RBC
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 2 hours ago
T
Senior Personal Banker - Home Borrowing
TD
Mission, BC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 2 hours ago
B
Assistant Manager, Insurance Accounting
BCAA
Burnaby, BC · *Head Office
- Full-time
As the Assistant Manager, Insurance Accounting, you’ll play a hands-on leadership role supporting full-cycle insurance accounting, financial and regulatory reporting, internal controls, and…
Added 2 hours ago
FR
Freight Dispatcher
Fraserway RV
Abbotsford, BC
- Full-time
You'll support the daily movement of RVs while working closely with drivers, dealerships, and the Freight & Logistics Manager to keep deliveries on schedule.
Added 2 hours ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
…global TAC, product engineering, professional services, service sales and customer account…
Added 2 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides visionary leadership and enables synergies to District Managers, Strategic and Technical Sales Manager, National Accounts team, and direct Sales team for KAR Industrial in all…

Cisco

Technical Consulting Technical Leader

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

The application window is expected to close on: 11/26/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Kanata, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides innovative technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble-shoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI tools to make our service delivery easier.

Minimum Qualifications

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience and minimum 3+ years hands on experience with debugging & trouble-shooting Cisco Data Center Compute environments including Cisco Unified Computing System (UCS) and Data Center Storage (HyperFlex).
Experience in break/fix problem-solving & trouble-shooting.

Preferred Qualifications

Experience with Cisco Intersight and UCS Manager platforms.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working Government Classified Air-Gapped environment, with an understanding of their specific operational and compliance requirements.
Bilingual proficiency in Canadian French and English is helpful.

“Cisco may use AI Tools to review candidate-provided details - such as skills, experience, location, and education - to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.”

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$160,800.00 - $253,200.00

Non-Metro New York State & Washington State

$142,900.00 - $246,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Responsibilities

Provide second- and third-tier technical support for Cisco data center and network issues, serving as an escalation point and leading resolution during outages. Build shared lab environments, collaborate with customers and internal teams, provide product feedback, and develop automation and AI tools to improve service delivery.

Requirements

Requires a bachelor's degree in a technical field or equivalent, at least five years of relevant industry experience, and at least three years of hands-on debugging and troubleshooting of Cisco UCS and HyperFlex environments. Applicants must be Canadian citizens or permanent residents, be able to obtain Canadian government security clearance, and live in or relocate to Kanata; Cisco certifications, Intersight/UCS Manager experience, and classified air-gapped environment experience are preferred.

Skills

Cisco UCS Troubleshooting
Data Center Compute
HyperFlex
Network Troubleshooting
Break/Fix Problem-Solving
Technical Support
Incident Management
Lab Environment Development
Technical Debugging
Automation
AI Tools
Cisco Intersight
UCS Manager
CCNP
CCIE

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan With Matching Contributions
Paid Parental Leave
Short-Term Disability Coverage
Long-Term Disability Coverage
Life Insurance
Restricted Stock Units
Paid Holidays
Floating Holiday
Birthday Leave
Year-End Holiday Shutdown
Personal Wellness Days
Paid Vacation
Sick Leave
Family Emergency Leave
Paid Volunteer Days
Annual Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Cisco
Canadian Critical National Infrastructure
Canadian Government
Government Security Clearance
Canadian Citizenship
Permanent Residency
Customer Experience
Technical Support
Second-Tier Support
Third-Tier Support
Cisco Unified Computing System
UCS
HyperFlex
Data Center Storage
Cisco Intersight
UCS Manager
Network Troubleshooting
Break/Fix
Technical Debugging
Incident Management
Shared Lab Environments
Automation
Artificial Intelligence Tools
CCNP
CCIE
Classified Air-Gapped Environments
Critical Infrastructure
Customer Escalations
Product Engineering
Canadian French

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