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Added 1 hour ago
F
Responsable de projets - Expériences Fever Originals
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Montreal, QC
- Full-time
…travailleras avec tous les départements de Fever, du Marketing aux…
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EC
Technical Services Coordinator, Delta Ottawa City Centre Full Time
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Ottawa, ON
- Full-time
…ensuring complete customer satisfaction. This position reports to Operations Manager, Operations Director, or Director of Event…
Added 2 hours ago
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Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
…role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional…
Added 2 hours ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…coach, and retain strong professionals; support performance management, career development, and succession planning; and create an inclusive, accountable, high-performing…
Added 2 hours ago
S
Adjuster-Assembler (Honing-Finishing Operator) - Weekend Day Shift
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Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
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Surface Treatment Operator (Plating Operator) - Weekend Night Shift
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- Full-time
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Oliver Wyman- Private Capital/Industrials- Engagement Manager
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- Full-time
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise…
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FH
Assistant Fairmont Gold Manager
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- Full-time
…Fairmont Gold operation and serves as the department’s operational leader in the Director’s absence. The role ensures the Fairmont Gold experience is delivered consistently across guest…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…support of Husky’s Global Service Business and Customer Success Management strategy. This role provides leadership for financial planning, forecasting, performance analysis, governance, and…
Added 2 hours ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, ON
- Full-time
…role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional…
Added 2 hours ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Location: Markham, ON Department: Product Management Posted: 11/3/2026 Location Name: HSIO-Markham
Added 2 hours ago
AC
Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Location: Markham, ON Department: Product Management Posted: 11/3/2026 Location Name: HSIO-Markham
Added 2 hours ago
S
Sanding Operator - Night Shift
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
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VF
Supervisor, Production
Village Farms International Inc.
Delta, BC
- $63,000 to $73,000 CAD / year
- Full-time
Village Farms International (Nasdaq: VFF) is a vertically integrated global leader in cannabis and plant-based consumer packaged goods, and sustainable innovation. As one of North America’s…
Added 3 hours ago
PC
Director, Building Science and Resiliency
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Wainfleet, ON
- $150,000 to $200,000 CAD / year
- Full-time
…coach, and retain strong professionals; support performance management, career development, and succession planning; and create an inclusive, accountable, high-performing…
Added 3 hours ago
R
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…milestones, ensure regulatory compliance, prepare quarterly management reports and deliver administrative support to regional offices. This role directly assists the Senior Co-ordinator and…
Added 3 hours ago
C
Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 3 hours ago
QD
Manager, Financial Planning & Analysis
Qu Data Centres
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Manager, Financial Planning & Analysis is Qu Data Centres' dedicated FP&A leader, responsible for budgeting, forecasting, management reporting, KPI reporting and business performance…
Added 3 hours ago
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GMS Analyst (Gas Management Services)
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Chatham-Kent, ON · Chatham, ON
- Full-time
Join Gas Management Services (GMS), a fast-paced and collaborative team at the heart of Energy Services at Enbridge Gas. Every day, our work helps keep natural gas moving safely, reliably,…
Added 3 hours ago
K(
Financial Controller
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Vancouver, BC
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Build working relationships with Operations, our overseas finance team, and the reporting team so Finance is involved early.
Added 4 hours ago
PI
Director, Building Science and Resiliency
Pinchin in Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
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…coach, and retain strong professionals; support performance management, career development, and succession planning; and create an inclusive, accountable, high-performing…
Added 4 hours ago
SR
Ops Lead - ES-2
s Refining Systems Inc
Beamsville, ON
- Full-time
…disposition – which are received at or shipped from the facility. The Operations Lead ensures plant and personnel safety by enforcing safety procedures and providing training as required by…
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C
Financial Services Representative - Mascouche
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Mascouche, QC
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Added 4 hours ago
O
Lead Revenue Operations Analyst
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- Full-time
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Added 4 hours ago
K
Vice President, Commercial & Product Management
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Sudbury, ON
- Full-time
…closely with regional commercial teams, distributors, product management, engineering, operations, supply chain, aftermarket, finance, and senior leadership to ensure the business has clear…

Cisco

Technical Consulting Technical Leader

Ottawa, ON, Canada
Kanata, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

The application window is expected to close on: 11/26/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Kanata, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides innovative technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble-shoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI tools to make our service delivery easier.

Minimum Qualifications

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience and minimum 3+ years hands on experience with debugging & trouble-shooting Cisco Data Center Compute environments including Cisco Unified Computing System (UCS) and Data Center Storage (HyperFlex).
Experience in break/fix problem-solving & trouble-shooting.

Preferred Qualifications

Experience with Cisco Intersight and UCS Manager platforms.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working Government Classified Air-Gapped environment, with an understanding of their specific operational and compliance requirements.
Bilingual proficiency in Canadian French and English is helpful.

“Cisco may use AI Tools to review candidate-provided details - such as skills, experience, location, and education - to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.”

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$160,800.00 - $253,200.00

Non-Metro New York State & Washington State

$142,900.00 - $246,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply About employer

More about this job

Responsibilities

Provide second- and third-tier technical support for Cisco data center and network issues, serving as an escalation point and leading resolution during outages. Build shared lab environments, collaborate with customers and internal teams, provide product feedback, and develop automation and AI tools to improve service delivery.

Requirements

Requires a bachelor's degree in a technical field or equivalent, at least five years of relevant industry experience, and at least three years of hands-on debugging and troubleshooting of Cisco UCS and HyperFlex environments. Applicants must be Canadian citizens or permanent residents, be able to obtain Canadian government security clearance, and live in or relocate to Kanata; Cisco certifications, Intersight/UCS Manager experience, and classified air-gapped environment experience are preferred.

Skills

Cisco UCS Troubleshooting
Data Center Compute
HyperFlex
Network Troubleshooting
Break/Fix Problem-Solving
Technical Support
Incident Management
Lab Environment Development
Technical Debugging
Automation
AI Tools
Cisco Intersight
UCS Manager
CCNP
CCIE

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan With Matching Contributions
Paid Parental Leave
Short-Term Disability Coverage
Long-Term Disability Coverage
Life Insurance
Restricted Stock Units
Paid Holidays
Floating Holiday
Birthday Leave
Year-End Holiday Shutdown
Personal Wellness Days
Paid Vacation
Sick Leave
Family Emergency Leave
Paid Volunteer Days
Annual Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Cisco
Canadian Critical National Infrastructure
Canadian Government
Government Security Clearance
Canadian Citizenship
Permanent Residency
Customer Experience
Technical Support
Second-Tier Support
Third-Tier Support
Cisco Unified Computing System
UCS
HyperFlex
Data Center Storage
Cisco Intersight
UCS Manager
Network Troubleshooting
Break/Fix
Technical Debugging
Incident Management
Shared Lab Environments
Automation
Artificial Intelligence Tools
CCNP
CCIE
Classified Air-Gapped Environments
Critical Infrastructure
Customer Escalations
Product Engineering
Canadian French

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