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Added 1 min ago
QL
Building Code Consultant
QAI Laboratories
Burnaby, BC
- Full-time
…cost-effective solutions through our in-house capabilities/services, and an established world-wide network of qualified affiliates. The QAI name and logo have become well-recognized…
Added 1 min ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
…executing and delivering on an established roadmap for a digital business banking product, ensuring successful partner and technology integration with the platform. This role will be 20%…
Added 1 min ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
A career in our Indirect Tax practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever-changing…
Added 1 min ago
HI
CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
Continuously enhance knowledge of business domains and their products/services
Added 1 min ago
SL
School Bus Driver
Summit LLC
Haileybury, ON · Hearst, ON · Kapuskasing, ON · Kirkland Lake, ON · Temiskaming Shores, ON · Timmins, ON · New Liskeard, Ontario
- Part-time
At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements…
Added 1 min ago
Fuel Distribution Co-op Student
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Sr. Manager, Fuel Supply & Distribution, the Fuel Distribution Co-op Student will coordinate the effective and efficient distribution in supplying UFA agency sites and…
Added 1 min ago
PC
Digital Assurance & Transparency Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
A career in our External Audit Process Assurance practice, within Assurance services, will enable you to assist clients in optimizing control activities, organizational strategy, and…
Added 16 mins ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
Acts as a Solution Architect with end-to-end responsibility for shaping the Consulting and/or Managed Services portion of large, complex cross Business group and Type of Work deals.
Added 16 mins ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in…
Added 16 mins ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
The ideal candidate is a proven business developer with an established network in British Columbia’s commercial real estate, development, property management, and construction industries.…
Added 31 mins ago
TC
Senior Fund Accountant, Fund Accounting – Hedge Funds
The Citco Group Limited
Toronto, ON
- Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $3 trillion in assets under…
Added 31 mins ago
M
Manager, Consulting - Human Resources
MNP
Vancouver, BC
- Full-time
Make an impact with our Executive Search & Recruitment team as a Manager. As a trusted advisor, you will partner with clients to identify, attract and assess executive, senior leadership…
Added 31 mins ago
Tenant Services Coordinator *REPOST*
Housing, Addictions and Homelessness
Churchill, MB
Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of…
Added 45 mins ago
A&
Manager, Core Tax
Alvarez & Marsal
Toronto, ON
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…
Added 45 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Cold Lake, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 45 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Saint-Eustache, QC
- Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 45 mins ago
A&
Manager, Core Tax
Alvarez & Marsal
Calgary, AB
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…
Added 45 mins ago
RP
Senior Accountant to Manager (Public Practice)
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
…engagements, compilations, corporate tax, and client advisory services. The successful candidate will play a key role in managing client files, delivering high-quality engagement work,…
Added 45 mins ago
SE
Project Planner / Planificateur de projet
Siemens Energy
Montreal, QC
- Full-time
…face-to-face and online are a large part of the project management…
Added 45 mins ago
AT
Credit Analyst / Analyste Crédit
Allianz Trade in North America
Montreal, QC
- Full-time
Manage a profitable portfolio of business within the parameters agreed upon with the VP Risk Monitoring Manager and the VP RIC Director, utilizing sound credit analysis techniques.
Added 45 mins ago
T
DCO
TEKsystems
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
…activities. The DCO role reports directly to the Data Center Manager. Main Responsibilities Responsible for Facility Health & Safety Management of both preventative and corrective…
Added 45 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Kamloops, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 45 mins ago
DH
Assistant Front Office Manager
Delta Hotels and Resorts®
Quebec, QC
- Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 45 mins ago
SS
Electrical Engineer-In-Training
Sunbelt Solomon
Saskatoon, SK
- Full-time
…petrochemical, and oil & gas sectors. Reporting to Engineering Manager, the successful candidate will provide engineering support and occasional field services, contributing to high-quality…
Added 45 mins ago
A&
Manager, Core Tax
Alvarez & Marsal
Calgary, AB
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…

Cisco

Technical Consulting Technical Leader

Ottawa, ON, Canada
Kanata, ON, K2K 3E8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The application window is expected to close on: 11/26/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Kanata, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides innovative technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble-shoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities :

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI tools to make our service delivery easier.

MINIMUM QUALIFICATIONS

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience and minimum 3+ years hands on experience with debugging & trouble-shooting Cisco Data Center Compute environments including Cisco Unified Computing System (UCS) and Data Center Storage (HyperFlex).
Experience in break/fix problem-solving & trouble-shooting.

PREFERRED QUALIFICATIONS

Experience with Cisco Intersight and UCS Manager platforms.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working Government Classified Air-Gapped environment, with an understanding of their specific operational and compliance requirements.
Bilingual proficiency in Canadian French and English is helpful.

“Cisco may use AI Tools to review candidate-provided details - such as skills, experience, location, and education - to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.”

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$160,800.00 - $253,200.00

Non-Metro New York state & Washington state:

$142,900.00 - $246,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply About employer

More about this job

Responsibilities

Provide 2nd and 3rd tier technical support for critical infrastructure networks and serve as an escalation point for network issues. Develop shared lab environments to simulate customer networks and create automation assets to improve service delivery.

Requirements

Requires a bachelor's degree in a technical field and at least 5 years of relevant industry experience, including 3 years of hands-on Cisco Data Center experience. Candidates must be Canadian citizens or permanent residents capable of obtaining government security clearance.

Skills

Technical support
Network troubleshooting
Cisco UCS
Data center compute
HyperFlex
Network security
Incident management
Automation
AI tools
Break/fix problem-solving
Cisco Intersight
UCS Manager
Network outages
Technical documentation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k plan
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Life insurance
Restricted stock units
Paid holidays
Paid time off
Sick time
Volunteer time off

Visa sponsorship

Not detected in the job text

Keywords

Cisco
Technical Consulting
Critical National Infrastructure
Data Center
Compute
Storage
HyperFlex
UCS
Intersight
CCNP
CCIE
Automation
AI
Network Security
Incident Management
Air-Gapped
Troubleshooting
Debugging
Infrastructure
Government

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