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Added 10 mins ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Escalation point for management and resolution of stakeholder escalations to minimize operational risk. Proactively support reoccurring issues and drive cross functional alignment to ensure…
Added 25 mins ago
FW
General Manager
Fitness World Canada
Victoria, BC
- Full-time
Job Summary: As a General Manager with Fitness World, you champion a friendly and fun club community and ensure a best-in-class fitness experience for our member base and personal training…
Added 25 mins ago
SC
Outbound Warehouse Supervisor - Salary
Sysco Canada Inc.
Regina, SK
- Full-time
· Assist Food Safety Program Manager in ensuring compliance to Sysco's Food Safety Program that leads to compliance with third party certification and customer requirements.
Added 25 mins ago
PS
Surgical Sales Territory Manager
Pacific Surgical
Vancouver, BC
- Full-time
We are on a mission to find our next team member - a driven, results-oriented Territory Manager who has more than 2 years of surgical sales experience and resides in the BC Lower Mainland.…
Added 25 mins ago
I
Customer Experience Manager
Indigo
AB · Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 40 mins ago
A
Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
…field, deliver sales performance and effectively build strong customer relationships and support customer needs to maximize short and long term sales performance, while placing the patient…
Added 40 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Beamsville, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 55 mins ago
VG
Executive Assistant
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
The Executive Assistant provides administrative support to Chief & Council and the Executive Office. As the Senior Administrative position, the Executive Assistant oversees the VGFN…
Added 55 mins ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
Support the QA Audit Lead Sr. Manager in coordinating regulatory, SQF certification, customer, third-party, and internal audits, taking responsibility for ensuring facility readiness,…
Added 55 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 1 hour ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
…account operations. They will work in collaboration with the Customer team lead -National account West and manage Federated Coop, London Drugs, and other west account business. The…
Added 1 hour ago
S
Operations Lead - Full Time
sephora.com
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall…
Added 1 hour ago
TB
Senior Retail Sales Associate
Tailored Brands
St. John's, NL
- Full-time
Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a…
Added 1 hour ago
W
Manager, Project Controls
Worley
Markham, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 1 hour ago
W
Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
As a Project Information Manager, you will lead the planning, implementation, integration, and ongoing management of information systems across complex capital projects. Working as an…
Added 1 hour ago
W
Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 1 hour ago
M
Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage…
Added 1 hour ago
M
Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time
As a Customer Success Account Manager (CSAM), you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage…
Added 1 hour ago
T
Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
SC
Sales Associate
Staples Canada
Toronto, ON · Scarborough, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
V
Engineer - Ground Control
Vale
Canada
- Full-time
…Ontario, Canada. This is a permanent position reporting to the Sr. Manager, Geomechanics Studies – Mining Geotechnical, Vale Base Metals (VBM). The role falls under the CTO’s Mining &…
Added 1 hour ago
PV
Permanent full-time (7.5 hrs per day) Administrative Assistant
Prairie Valley School Division
White City, SK
- Full-time
The Administrative Assistant is responsible for providing general administrative assistance and support to the Principal and Vice-Principal and organizing and maintaining an efficient…
Added 1 hour ago
RI
Pest Control Technician
Rentokil Initial
Vaughan, ON
- $41,000 to $43,000 CAD / year
- Contract
…Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit…
Added 1 hour ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- $41,000 to $43,000 CAD / year
- Contract
…Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…

Cisco

Technical Consulting Technical Leader

Ottawa, ON, Canada
Kanata, ON, K2K 3E8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The application window is expected to close on: 11/26/2026

*** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance***

Location requirement: Live in Kanata, Canada or willing to re-locate.

MEET THE TEAM

The Canadian Secure Technical Services (CSTS) team provides innovative technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble-shoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.

YOUR IMPACT

As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.

Role Responsibilities :

Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and internal teams.
Develop shared lab environments to simulate customer network environments, trouble shoot customer issues and find effective resolutions.
Translate technical challenges into direct feedback to influence how we build our products. Develop automation assets and AI tools to make our service delivery easier.

MINIMUM QUALIFICATIONS

BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience and minimum 3+ years hands on experience with debugging & trouble-shooting Cisco Data Center Compute environments including Cisco Unified Computing System (UCS) and Data Center Storage (HyperFlex).
Experience in break/fix problem-solving & trouble-shooting.

PREFERRED QUALIFICATIONS

Experience with Cisco Intersight and UCS Manager platforms.
Expert-level certification such as CCNP / CCIE or equivalent industry credential.
Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
Experience working Government Classified Air-Gapped environment, with an understanding of their specific operational and compliance requirements.
Bilingual proficiency in Canadian French and English is helpful.

“Cisco may use AI Tools to review candidate-provided details - such as skills, experience, location, and education - to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.”

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$160,800.00 - $253,200.00

Non-Metro New York state & Washington state:

$142,900.00 - $246,200.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Responsibilities

Provide 2nd and 3rd tier technical support for critical infrastructure networks and serve as an escalation point for network issues. Develop shared lab environments to simulate customer networks and create automation assets to improve service delivery.

Requirements

Requires a bachelor's degree in a technical field and at least 5 years of relevant industry experience, including 3 years of hands-on Cisco Data Center experience. Candidates must be Canadian citizens or permanent residents capable of obtaining government security clearance.

Skills

Technical support
Network troubleshooting
Cisco UCS
Data center compute
HyperFlex
Network security
Incident management
Automation
AI tools
Break/fix problem-solving
Cisco Intersight
UCS Manager
Network outages
Technical documentation

Benefits

Medical insurance
Dental insurance
Vision insurance
401k plan
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Life insurance
Restricted stock units
Paid holidays
Paid time off
Sick time
Volunteer time off

Visa sponsorship

Not detected in the job text

Keywords

Cisco
Technical Consulting
Critical National Infrastructure
Data Center
Compute
Storage
HyperFlex
UCS
Intersight
CCNP
CCIE
Automation
AI
Network Security
Incident Management
Air-Gapped
Troubleshooting
Debugging
Infrastructure
Government

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