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Added 3 months ago
TG
Business Systems Analyst
TMX Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Technical Stack: Proficiency in SQL and Python. Hands-on experience with modern data environments including Snowflake, AWS, and Spark.
Added 3 months ago
SF
Senior ABAP Developer - C4M (Canada)
SAP Fioneer
Remote, Canada
- Full-time
- Remote
We are looking for a SAP S/4HANA ABAP Developer to help us with business requirements into the design and development of customized systems in an agile environment.
Added 3 months ago
HP
Software Developer - Data and AI (12 month contract)
Hammond Power Solutions
Guelph, ON
- Full-time
…transformer technology. We currently have an opening for a Software Developer, Data and AI– 12 month contract, come grow with…
Added 2 months ago
Dot Net Full Stack
Capgemini
Mississauga, ON
…Angular, Node.js and related technologies. Experience with SQL Server is…
Added 3 months ago
G
Analyste de données / Data Scientist
Genetec
Remote, Canada
- Full-time
- Remote
Solides compétences en SQL, avec une expérience dans l’interrogation et l’analyse d’ensembles de données volumineux et complexes
Added 3 months ago
LH
AI Augmented Developer II (Espresso)
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
Develop and maintain application modules using AI in a technical environment that includes C/C++, C#/.NET, and Oracle (PL/SQL).
Added 3 months ago
Application Specialist
Miller Thomson
London, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Regina, SK · Saskatoon, SK · Vancouver, BC · Edmonton, AB · Calgary, AB · Montreal, QC
Create, optimize, and troubleshoot SQL queries, stored procedures, views, and reports.
Added 2 months ago
Power BI Product Specialist
Scotiabank
Toronto, ON
Excellent understanding of developer life cycle and enterprise developer tools
Added 3 months ago
CP
Application Support Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Experience with scripting or programming languages (e.g., Python, PowerShell, SQL) to support automation, diagnostics, and operational efficiency.
Added 3 months ago
C
Senior Business Intelligence Developer
CIRA
Ottawa, ON
- Full-time
You’re an experienced Senior Business Intelligence Developer who enjoys solving complex business problems through data. You have experience across the full business intelligence stack -…
Added 4 months ago
B
Senior Data Analyst, Ethics and Compliance
Bombardier
Dorval, Quebec
- Full-time
Added 2 months ago
Specialist Product Ownership - BI Solution (12-months contract)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Experience with data modelling, dimensional modelling, star schema design, and advanced SQL.
Added 3 months ago
TD
Senior Database Developer (6 Month, Contract)
The Dufresne Group
Winnipeg, MB
- Full-time
The Dufresne Group is currently seeking a Senior Database Developer for our eCommerce Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB.
Added 2 months ago
LH
AI Augmented Developper II (Clinic)
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
…C#, Delphi, DevExpress, application services, and Oracle…
Added 3 months ago
C
Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
SQL proficiency sufficient to independently investigate data quality issues across relational and cloud databases.
Added 3 months ago
M
Principal Data Scientist
Mastercard
Toronto, ON
- Full-time
Proficiency in Python, ML frameworks (Scikit-learn, PyTorch, TensorFlow), SQL, Spark, and Azure ML/Snowflake.
Added 2 months ago
Senior Software Developer
Bentley Systems
Vancouver, BC · Toronto, ON
A Senior Software Developer, Subsurface Information Management is responsible for the end-to-end design, development, and release of high-performance platform services and APIs that enable…
Added 3 months ago
TD
Senior Backend Software Developer (6 Month, Contract)
The Dufresne Group
Winnipeg, MB
- Full-time
The Dufresne Group is currently seeking an Intermediate Backend Software Developer (Contract, 6 months) for our eCommerce Team within our Home Office located at 147 Commerce Drive in…
Added 3 months ago
C
Senior Developer - Cloud Applications
Cansel
Richmond Hill, ON
- Full-time
We are seeking a highly experienced Senior Developer to lead the design, enhancement, integration, and modernization of the Digital Products Catalog (DPC) platform.
Added 4 months ago
C
Senior Data Engineer
ClickUp
Canada
- Full-time
…shape how we think about reliability, scalability, cost, and developer experience at the platform…
Added 4 months ago
C
Expert DevOps Azure
CGI
Montreal, Quebec
- Full-time
Azure, Azure DevOps Server, Azure DevOps Services, GitHub (GitHub Projects, Actions, Security, etc.), GitHub Copilot, Visual Studio, Visual Studio Code, .NET, SQL.
Added 4 months ago
KP
Programmer Analyst - Competition ID: 4663
Kwantlen Polytechnic University
Surrey, British Columbia
- Full-time
Programming languages may include: SQL, PL/SQL, T-SQL, C/C++, Java, Perl, PHP, Shell scripting, AWK, and PowerShell.
Added 4 months ago
B
Analyst, Business Intelligence
Bombardier
Dorval, Quebec
- Full-time
Added 4 months ago
F
Senior Software Engineer (Analysis)
FOSSA
Remote, Canada
- $120,000 to $200,000 CAD / year
- Full-time
- Remote
Experience with relational databases and writing performant SQL queries.
Added 4 months ago
L
Senior Product Manager
Localcoin
Toronto, Ontario · Ontario
- $115,000 to $130,000 CAD / year
- Full-time
Strong product management experience, ideally in a technical, platform, integrations, infrastructure, fintech, crypto, or developer-focused environment.

Citi

Application Support Analyst - Assistant Vice President

Mississauga, ON, Canada

$94,300.00 - $141,500.00 · Full-time

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Job details

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Posting language: English
Posted: Jul 31, 2026

Original job description

Citi's Securities Services division is looking for a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team - a globally distributed, 24×6 operation that keeps business-critical and client-facing data and reporting platforms running for some of the world's largest institutional investors. This is a senior operational role at the intersection of data platform operations, client service delivery, and technology transformation, offering direct involvement in a platform undergoing major modernisation including cloud data lake adoption, client platform migration, and multi-business-line data services consolidation. If you want to grow beyond traditional incident management into a technically sophisticated, engineering-oriented function, this is the opportunity to do it.

Responsibilities

Deliver L2 production support across the DCP application portfolio - managing incident triage, investigation, escalation, and resolution within a global follow-the-sun model to ensure seamless 24×6 platform coverage.
Coordinate start-of-day platform checks, continuous monitoring, and structured regional handovers, maintaining SLA adherence and clear stakeholder communication throughout the incident lifecycle via ServiceNow.
Serve as the internal operational point of contact for client-impacting incidents, providing timely and accurate communication to client-facing teams including Client Services, Technology Relationship Managers, and Operations.
Identify recurring incident patterns and drive structured problem management to eliminate root causes, reduce manual effort, and prevent reoccurrence across the platform portfolio.
Improve platform observability and operational efficiency by contributing to automation and monitoring initiatives using Grafana, ITRS Geneos, and GCO - reducing the volume of manual interventions required.
Act as subject matter expert (SME) for one or more platforms, owning operational knowledge, coaching junior analysts, and serving as the escalation point for complex issues.
Adopt and apply AI-assisted tooling for incident troubleshooting, automated investigation, and resiliency gap detection - contributing to Citi's firm-wide intelligent operations strategy.
Manage change management activities including release preparation, deployment support, post-implementation review, and production risk assessments to support safe and controlled platform evolution.

Required qualifications & skills

5+ years of experience in application support, production management, or platform operations - ideally within financial services or data-intensive environments, with hands-on experience across data pipelines, reporting platforms, or client-facing financial applications.
Active ITRS Geneos monitoring and alerting experience, including dashboard configuration and alert management at an administrator level.
SQL proficiency sufficient to independently investigate data quality issues across relational and cloud databases.
Demonstrated practice of ITIL-aligned incident, problem, and change management - with a structured, process-disciplined approach to production operations.
Shell or Python scripting ability applied to the automation of operational tasks - not just theoretical awareness, but practical, working implementation.
Experience operating within a global follow-the-sun support model, including shift handovers, on-call discipline, and cross-regional coordination.
Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline - or equivalent professional experience.

Beneficial skills & qualifications

Hands-on experience with cloud data platforms such as Snowflake, Apache Kafka, Amazon S3, Databricks, or Couchbase.
Experience building or maintaining Grafana or ITRS dashboards for proactive platform monitoring.
Domain knowledge in Securities Services, Investor Services, or Capital Markets environments.
Exposure to AI-assisted operations tooling - including agentic triage, automated root cause analysis, or intelligent monitoring platforms.
A track record of leading or mentoring a support team, with evidence of SME accountability and knowledge transfer in a senior operational capacity.

What we offer

Joining DCP Production Support means taking on a role with genuine strategic weight - supporting the data and client experience infrastructure that underpins Citi's Securities Services business globally. You'll work alongside a high-performing, globally distributed team that is actively investing in automation, AI-assisted operations, and engineering capability, with real opportunities to shape how production support evolves at one of the world's leading financial institutions.

Direct involvement in major platform transformation programmes - including cloud data lake modernisation, client platform migration, and consolidation of data services across Citi's Investor and Issuer Services business lines.
Early access to AI-assisted production management tooling, aligned to Citi's firm-wide intelligent operations strategy - putting you at the forefront of how financial services production support is evolving.
Global reach and career mobility within a follow-the-sun team spanning EMEA, North America, and Asia Pacific, with genuine cross-regional collaboration and exposure.
A hybrid working model with 3 days in the office and 2 days working remotely, offering a balance between collaborative team working and personal flexibility.
A clear path to grow beyond incident management - the team is building engineering capability, and senior analysts are expected to lead automation initiatives, mentor colleagues, and influence platform design decisions.
Access to Citi's broader learning, development, and wellbeing programmes - supporting your professional growth and long-term career at a firm with global scale and impact.

Apply now to bring your production operations expertise to a globally significant platform and help shape the future of client data services at Citi.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

Deliver L2 production support for data and client platforms, managing incident triage, resolution, and stakeholder communication within a global 24x6 model. Drive problem management, platform observability, and automation initiatives to reduce manual effort and improve operational efficiency.

Requirements

Requires 5+ years of experience in application support or platform operations, preferably within financial services. Proficiency in SQL, scripting, and ITIL-aligned incident management processes is essential, along with a bachelor's degree in a relevant discipline.

Skills

Production support
Incident management
Problem management
Change management
SQL
Python
Shell scripting
ITRS Geneos
Grafana
ServiceNow
Cloud data platforms
Data pipelines
Financial services
Automation
Monitoring
SLA management

Benefits

Hybrid working model
Professional development programs
Wellbeing programs
Career mobility

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Securities Services
Data Platforms
Cloud Data Lake
ITIL
Snowflake
Apache Kafka
Amazon S3
Databricks
Couchbase
GCO
Observability
Automation
Capital Markets
Investor Services
Incident Triage
Root Cause Analysis
Release Management
Operational Efficiency
Follow-the-sun
Data Quality
Relational Databases
Client Services
Technology Transformation
Resiliency
Intelligent Operations
SME
Stakeholder Communication
Platform Migration

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