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Added 1 hour ago
CI
Vice President, Information Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Vice President, Information Systems to lead the next stage of growth and operational maturity within Calian’s enterprise technology environment.
Added 23 hours ago
OI
Senior Business Analyst, Program Communications
ORIGNIX Inc.
Calgary, AB
- Full-time
Experience in communications or business analysis on large technology programs, including producing material for director and vice-president audiences.
Added 1 day ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Revun is hiring a Vice President of Marketing Operations to develop and lead the company’s marketing organization across product marketing, demand generation, brand development, customer…
Added 1 day ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 2 days ago
TC
Senior Fraud & AML Analyst
Toyota Credit Canada Inc.
Markham, ON
- Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 2 days ago
C
Technology Product Management Lead Business Analyst Vice President
Citi
Mississauga, ON
- Full-time
The Technology Product Management Lead Analyst is a senior individual contributor (IC) position responsible for liaising between senior business users, operations leads, and technologists…
Added 2 days ago
C
Business Analytics Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Business Analytics Ld Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in…
Added 2 days ago
C
Applications Support Senior Analyst - Asst Vice President
Citi
Mississauga, ON
- Full-time
As a Senior Application Support Analyst, Assistant Vice President at Citi, you will take ownership of mission-critical production applications, ensuring the stability, performance, and…
Added 3 days ago
C
Senior IT Business Lead Analyst, Payments and Cash Management, Vice President
Citi
Mississauga, ON
- Full-time
The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable…
Added 4 days ago
JI
Credit Analyst
J.D. Irving, Limited
Dieppe, NB
- Full-time
Together with Vice President Corporate Credit and Credit Mangers liaise with Trade Credit Insurance Providers to assure timely updates of credit insurance coverage of accounts.
Added 5 days ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 5 days ago
FC
Analyst, Integrated Fixed Income
Fiera Capital
Toronto, ON · Montreal, QC
- Full-time
Under the supervision of the Vice President & Senior Portfolio Manager, Integrated Fixed Income, the Analyst will assist the investment team in the management and research of corporate…
Added 11 days ago
C
Python Developer, Assistance Vice President
Citi
Mississauga, ON
- Full-time
Working within an Agile team alongside a Team Lead, you will be a hands-on contributor responsible for sprint-level delivery while maintaining a high standard of technical excellence across…
Added 12 days ago
C
Data Governance Foundation Senior Analyst Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Data Governance Foundation Lead Analyst is responsible for contributing to the directional strategy and assisting in the creation and modification of the Enterprise Data Governance…
Added 13 days ago
FC
Senior Analyst, Valuation & Analytics
Fiera Capital
Montreal, QC
- Full-time
Reporting to the Vice President, Valuation, you will work closely with investment professionals, finance teams, Investor Relations professionals, external valuation specialists, and…
Added 13 days ago
C
Applications Development Technology Lead Analyst - Lead Java Developer - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst (Lead Java Developer) is a senior-level position responsible for leading the architectural design, implementation, and continuous…
Added 16 days ago
MS
EAM – Tech Strategy Metrics & KPI Lead (Hyrbid)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking a Strategy Metrics & KPI Lead (Vice President) to shape how Morgan Stanley measures progress and outcomes across the firm's technology strategy. As part of the Enterprise…
Added 20 days ago
C
Supply Chain/Procurement Sourcing Technology Analyst-Vice President
Citi
Mississauga, ON
- Full-time
The Supply Chain/Procurement Sourcing Technology Analyst is responsible for leading Technology procurement and sourcing activities such as the negotiation of terms of price, quantity and…
Added 26 days ago
C
Senior Java Full Stack Developer - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 26 days ago
C
Senior Java Full Stack Developer – Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 1 month ago
C
Applications Development Sr Programmer Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
Collaborate Across Teams: Work closely with business users, product owners, and other technology teams to ensure alignment and successful project delivery.
Added 1 month ago
C
Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 1 month ago
W
Executive Vice President, Walker Environmental Group
Walker
Niagara Falls, ON
- Full-time
Walker Industries ("Walker" or the "Company") is a fifth-generation family-owned business, founded in 1887, with approximately 1,200 employees working across North America. Throughout its…
Added 1 month ago
Q
Sales Operations & Executive Coordinator
Quectel
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
The role is responsible for reducing the administrative and operational workload of the Vice President of Sales Americas and the Inside Sales Manager, while improving consistency,…
Added 1 month ago
QP
Director, Data Solutions
QuadReal Property Group
Toronto, ON
- Full-time
The Director, Data Solutions is a senior leadership role accountable for the data modelling, analytics engineering, and business intelligence capabilities within QuadReal’s Enterprise Data…

Citi

Application Support Analyst - Assistant Vice President

Mississauga, ON, Canada

$94,300.00 - $141,500.00 · Full-time

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Job details

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Posting language: English
Posted: Jul 31, 2026

Original job description

Citi's Securities Services division is looking for a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team - a globally distributed, 24×6 operation that keeps business-critical and client-facing data and reporting platforms running for some of the world's largest institutional investors. This is a senior operational role at the intersection of data platform operations, client service delivery, and technology transformation, offering direct involvement in a platform undergoing major modernisation including cloud data lake adoption, client platform migration, and multi-business-line data services consolidation. If you want to grow beyond traditional incident management into a technically sophisticated, engineering-oriented function, this is the opportunity to do it.

Responsibilities

Deliver L2 production support across the DCP application portfolio - managing incident triage, investigation, escalation, and resolution within a global follow-the-sun model to ensure seamless 24×6 platform coverage.
Coordinate start-of-day platform checks, continuous monitoring, and structured regional handovers, maintaining SLA adherence and clear stakeholder communication throughout the incident lifecycle via ServiceNow.
Serve as the internal operational point of contact for client-impacting incidents, providing timely and accurate communication to client-facing teams including Client Services, Technology Relationship Managers, and Operations.
Identify recurring incident patterns and drive structured problem management to eliminate root causes, reduce manual effort, and prevent reoccurrence across the platform portfolio.
Improve platform observability and operational efficiency by contributing to automation and monitoring initiatives using Grafana, ITRS Geneos, and GCO - reducing the volume of manual interventions required.
Act as subject matter expert (SME) for one or more platforms, owning operational knowledge, coaching junior analysts, and serving as the escalation point for complex issues.
Adopt and apply AI-assisted tooling for incident troubleshooting, automated investigation, and resiliency gap detection - contributing to Citi's firm-wide intelligent operations strategy.
Manage change management activities including release preparation, deployment support, post-implementation review, and production risk assessments to support safe and controlled platform evolution.

Required qualifications & skills

5+ years of experience in application support, production management, or platform operations - ideally within financial services or data-intensive environments, with hands-on experience across data pipelines, reporting platforms, or client-facing financial applications.
Active ITRS Geneos monitoring and alerting experience, including dashboard configuration and alert management at an administrator level.
SQL proficiency sufficient to independently investigate data quality issues across relational and cloud databases.
Demonstrated practice of ITIL-aligned incident, problem, and change management - with a structured, process-disciplined approach to production operations.
Shell or Python scripting ability applied to the automation of operational tasks - not just theoretical awareness, but practical, working implementation.
Experience operating within a global follow-the-sun support model, including shift handovers, on-call discipline, and cross-regional coordination.
Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline - or equivalent professional experience.

Beneficial skills & qualifications

Hands-on experience with cloud data platforms such as Snowflake, Apache Kafka, Amazon S3, Databricks, or Couchbase.
Experience building or maintaining Grafana or ITRS dashboards for proactive platform monitoring.
Domain knowledge in Securities Services, Investor Services, or Capital Markets environments.
Exposure to AI-assisted operations tooling - including agentic triage, automated root cause analysis, or intelligent monitoring platforms.
A track record of leading or mentoring a support team, with evidence of SME accountability and knowledge transfer in a senior operational capacity.

What we offer

Joining DCP Production Support means taking on a role with genuine strategic weight - supporting the data and client experience infrastructure that underpins Citi's Securities Services business globally. You'll work alongside a high-performing, globally distributed team that is actively investing in automation, AI-assisted operations, and engineering capability, with real opportunities to shape how production support evolves at one of the world's leading financial institutions.

Direct involvement in major platform transformation programmes - including cloud data lake modernisation, client platform migration, and consolidation of data services across Citi's Investor and Issuer Services business lines.
Early access to AI-assisted production management tooling, aligned to Citi's firm-wide intelligent operations strategy - putting you at the forefront of how financial services production support is evolving.
Global reach and career mobility within a follow-the-sun team spanning EMEA, North America, and Asia Pacific, with genuine cross-regional collaboration and exposure.
A hybrid working model with 3 days in the office and 2 days working remotely, offering a balance between collaborative team working and personal flexibility.
A clear path to grow beyond incident management - the team is building engineering capability, and senior analysts are expected to lead automation initiatives, mentor colleagues, and influence platform design decisions.
Access to Citi's broader learning, development, and wellbeing programmes - supporting your professional growth and long-term career at a firm with global scale and impact.

Apply now to bring your production operations expertise to a globally significant platform and help shape the future of client data services at Citi.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

Deliver L2 production support for data and client platforms, managing incident triage, resolution, and stakeholder communication within a global 24x6 model. Drive problem management, platform observability, and automation initiatives to reduce manual effort and improve operational efficiency.

Requirements

Requires 5+ years of experience in application support or platform operations, preferably within financial services. Proficiency in SQL, scripting, and ITIL-aligned incident management processes is essential, along with a bachelor's degree in a relevant discipline.

Skills

Production support
Incident management
Problem management
Change management
SQL
Python
Shell scripting
ITRS Geneos
Grafana
ServiceNow
Cloud data platforms
Data pipelines
Financial services
Automation
Monitoring
SLA management

Benefits

Hybrid working model
Professional development programs
Wellbeing programs
Career mobility

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Securities Services
Data Platforms
Cloud Data Lake
ITIL
Snowflake
Apache Kafka
Amazon S3
Databricks
Couchbase
GCO
Observability
Automation
Capital Markets
Investor Services
Incident Triage
Root Cause Analysis
Release Management
Operational Efficiency
Follow-the-sun
Data Quality
Relational Databases
Client Services
Technology Transformation
Resiliency
Intelligent Operations
SME
Stakeholder Communication
Platform Migration

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