Jobs in Canada

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Added 2 months ago
OT
Principal IT Software Developer
Open Text Corporation
Waterloo, ON
- Other
The Principal Developer, IT – System Integrations is a senior technical leader responsible for the design, development, and evolution of enterprise integration solutions across complex,…
Added 2 months ago
Global Systems Operator
Scotiabank
Toronto, ON
…(incident/problem management tool) and that a chronology is provided to senior management for all service impacting issues. All incidents must be tracked through the incident/problem…
Added 4 months ago
C
Application Support Intermediate Analyst - Officer
Citi
Remote, Canada
- Full-time
- Remote
Must have working knowledge of SQL (Oracle, MSSQL, Mongo), ServiceNow, ITRS, AppDynamics, ELK
Added 4 months ago
B
Business Architect
BDO
Kitchener, Ontario · Oakville, Ontario · Ottawa, Ontario · Toronto, Ontario
- Full-time
…such as Microsoft Dynamics, Workday, iFirm, QuickBooks, and ServiceNow, with strategic business capabilities to enhance operational efficiency and client service delivery. This replacement…
Added 4 months ago
Licensing Officer
Government of Alberta
Edmonton, Alberta
Reporting to the Senior Licensing Officer, you will be responsible for:
Added 2 months ago
Manager- HSE - Assurance
EY
Toronto, ON · Montreal, QC · AB · Calgary, AB
…business-driven solutions to complex issues. You will work closely with senior client stakeholders and internal leadership teams, translating technical EHS considerations into clear…
Added 2 months ago
Senior Manager- HSE- Assurance
EY
Toronto, ON · Montreal, QC · AB · Calgary, AB
To qualify for the role, you must have
Added 4 months ago
EA
Security & Compliance Manager
EarthDaily Analytics
Vancouver, British Columbia
- $130,000 to $150,000 CAD / year
- Full-time
Added 4 months ago
O
Solution Consultant, NAM
Omilia
Remote, Canada
- Remote
The Solution Consultant a senior individual contributor who serves as the primary technical authority in Account Executive-led sales cycles within an assigned region or global segment. The…
Added 5 months ago
TG
Senior Business Intelligence Business Analyst
TMX Group
Toronto, Ontario
- Full-time
…technical teams to leverage data from source systems like Workday, ServiceNow, and Salesforce is key to delivering on the data and analytics…
Added 2 months ago
Principal Architect
Scotiabank
Toronto, ON
…technology strategy for the Bank. This role will work closely with a Senior Principal Architect (Director) as a single contributor and additionally will have a great deal of exposure to…
Added 5 months ago
M
Sr. Manager, Workforce Readiness
McKesson
Remote, Canada
- Full-time
- Remote
Unified Employee Agent: AI-powered employee service delivery (e.g., ServiceNow + Workday/ADP), including pilot readiness, champion models, and change communications.
Added 2 months ago
Senior Technical Business Analyst
Scotiabank
Toronto, ON
…architecture alignment, and product ownership. You will partner with senior architects and technical domain owners across Security, Resiliency, Data, Cloud, and AI to translate governance…
Added 5 months ago
J
Senior ServiceNow Consultant
Jolera
Remote, Canada
- Full-time
- Remote
We are looking for a Senior ServiceNow Consultant who is far more than a platform administrator. This is a strategic, customer-facing role that sits at the intersection of deep technical…
Added 2 months ago
Senior Business Analyst
Scotiabank
Toronto, ON
The Senior Business Analyst is part of the Employee Technology Solutions & Support team within the Employee Digital Experience (EDX) department. The team focuses on transforming the…
Added 2 months ago
Senior Manager, Resilience Engineering (Scenario Testing)
Scotiabank
Toronto, ON
As the Senior Manager, Resilience Engineering (Scenario Testing), you contribute to the global success of the Resilience Engineering function by designing, facilitating, assessing, and…
Added 5 months ago
GA
Sr. Manager, IT PMO
Gildan Activewear Inc
Montreal, Quebec
- Other
Project Management certification required, such as PMP or equivalent; PgMP certification is considered an asset
Added 5 months ago
AW
Security GRC Specialist
Aviso Wealth
Remote, Canada
- $105,000 to $125,000 CAD / year
- Full-time
- Remote
…assurance programs and reporting appropriate metrics to the senior…
Added 5 months ago
AW
Security GRC Specialist
Aviso Wealth
Remote, Canada
- $105,000 to $125,000 CAD / year
- Full-time
- Remote
…assurance programs and reporting appropriate metrics to the senior…
Added 2 months ago
ServiceNow Administrator Specialist
Scotiabank
Toronto, ON
Currently you will be expected to be in office at least 2 days per week · Completion of the ServiceNow System Administrator certification is required
Added 2 months ago
BSA Practice Lead
Scotiabank
Toronto, ON
This role ensures consistent, high-quality requirements, process design, and control alignment across ServiceNow and operational platforms - driving audit-ready outcomes, scalable…
Added 5 months ago
C
Sr. Business Systems Analyst
Civeo
Alberta · Edmonton International Airport, AB
- Full-time
Civeo is hiring for a Senior Business Systems Analyst, who will assist in analyzing business processes, gathering and documenting requirements, and conducting data analysis to support…
Added 2 months ago
ServiceNow QA Engineering Practice Lead
Scotiabank
Toronto, ON
We are seeking an experienced ServiceNow QA Engineering Practice Lead, to grow, and lead our ServiceNow quality assurance discipline. In this role, you will define testing standards, drive…
Added 2 months ago
Senior Solution Consultant - Implementation
Coveo
Montreal, QC · AB
…Coveo AI-powered search products to life for our clients. As a Senior Solutions Consultant, you’ll guide our enterprise customers through transformative Generative AI experiences…

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Citi

Application Support Intermediate Analyst - Officer

Remote, Canada

Remote

$79,320.00 - $110,680.00 · Full-time

Apply on citi.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Jun 26, 2026

Original job description

The Application Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production.
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Qualifications:

Basic knowledge or interest about apps support procedures, concepts and other technical areas
Must have working knowledge of SQL (Oracle, MSSQL, Mongo), ServiceNow, ITRS, AppDynamics, ELK

Preferred Qualifications:

2+ years’ experience
Good to have knowledge of Linux, ETL, Java, ECS
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge / understanding of financial markets and products
Knowledge / experience of Problem Management processes / tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all round team member
Effectively share information with other support team members and with other technology teams
Ability to plan, organize and prioritize workload
Ability to communicate appropriately with relevant stakeholders

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply on citi.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

Provide technical and business support for Citi applications, acting as a liaison between users, technology groups, and vendors. Responsibilities include managing application releases, performing post-release checkouts, and identifying security vulnerabilities.

Requirements

Requires a bachelor's degree and working knowledge of SQL, ServiceNow, and monitoring tools like AppDynamics. Preferred candidates have 2+ years of experience and familiarity with Linux, Java, and financial markets.

Skills

Sql
Oracle
Mssql
Mongo
ServiceNow
Itrs
Appdynamics
Elk
Linux
Etl
Java
Ecs
Problem Management
Data Analysis
Technical Support
Disaster Recovery Testing

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Sql
Oracle
Mssql
Mongo
ServiceNow
Itrs
AppDynamics
Elk
Linux
Etl
Java
Ecs
Problem Management
Financial Markets
Disaster Recovery
Sme
Technical Documentation
Risk Assessment
Compliance
Bug Fixes
Infrastructure Updates
Data Analysis
Security Issues
Vulnerability Analysis

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Work requirements

Jobs in Canada