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Added 26 mins ago
Strategic Finance Analyst
Actionstep
Remote, Canada
Full-time · Remote
1–3 years of proven work experience as a Financial Analyst, or in a similar FP&A, accounting, or business analysis role.
Added 26 mins ago
Applications Support Senior Analyst - Asst Vice President
Citi
Mississauga, ON
Full-time
As a Senior Application Support Analyst, Assistant Vice President at Citi, you will take ownership of mission-critical production applications, ensuring the stability, performance, and…
Added 41 mins ago
S&OP Analyst
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Trois-Rivières, QC
Full-time
Reporting to the Materials Manager, the S&OP and Planning Analyst transforms production, planning, and supply data into actionable information that supports better decision-making.
Added 41 mins ago
Procurement Analyst (Bilingual)
FCC / FAC
Regina, SK · FCC Tower
Full-time
Added 55 mins ago
1800 Financial Analyst IV
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Contract
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Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
Full-time
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting…
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Added 55 mins ago
Human Resources Information System Analyst
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Montreal, QC
Contract
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Added 55 mins ago
Analyst, Pender Ventures (BC or Alberta)
Pender Ventures
Vancouver, BC
$90,000 to $110,000 CAD / year
Temporary
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Added 55 mins ago
Senior Tax Analyst
Acro Service Corp
Grimsby, ON
$50 to $60 CAD / hour
Contract
Prepare corporate income tax returns, working with the various accounting departments to ensure accurate submissions of the requisite supporting documents with a clear audit trail.
Added 55 mins ago
Financial Reporting Analyst
Pollard Banknote Limited
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Full-time
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Added 1 hour ago
Analyst, Pender Ventures (BC or Alberta)
Penderfund Capital Management
Vancouver, BC
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Pender Ventures is seeking a highly capable and detail-oriented Analyst to join our investment team. This role is responsible for using AI tools and research methods to identify and reach…
Added 1 hour ago
Business Systems Analyst
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Added 1 hour ago
Associate Director, AI Products Development Lead
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Toronto, ON · Halifax, NS
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…understanding of how AI can enhance detection accuracy and analyst…
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Analyst, Global Investment Banking (Diversified - Consumer & Industrial Products)
RBC
Toronto, ON
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RBC Capital Markets Global Investment Banking division is seeking an Analyst to join the Diversified (“Consumer & Industrial Products”) team based in Toronto. The Consumer & Industrial…
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Executive Quality
Aptino, Inc.
Toronto, ON
$35 to $40 CAD / hour
Contract
We are looking for a Tosca QE Sr Analyst with strong experience in QA automation, backend testing, and quality engineering.
Added 1 hour ago
AltaGas - Risk Analyst
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Calgary, AB · AB - Calgary
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We are growing and seeking an Analyst, Market Risk, to join our Enterprise Risk Management department. The successful candidate will bring analytical aptitude and a learning mindset to…
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Senior Governance & Control Analyst-1
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London, ON · Toronto, ON · Markham, ON
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The Global Corporate Services (GCS) Governance & Control (G&C) Team is hiring a Senior Governance & Control Analyst to provide Governance and Control guidance and support related to various…
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Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
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The Senior Risk Analyst, Model Risk Governance, is a Canada-based role supporting governance activities across TD’s U.S. Model Risk Management portfolio. The role is suited to a risk…
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Toronto, ON · Markham, ON
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…2nd Level reviewers and Regulatory Reporting, the Senior QC Analyst is responsible for validating that Reasonable Grounds to Suspect (RGS) money laundering and/or terrorist financing have…
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TD
Toronto, ON
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Added 1 hour ago
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Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst III is a senior individual contributor responsible for executing and overseeing loan…
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Business Systems Analyst III
TD
Toronto, ON
Full-time
The ARCS pod within the Finance and Risk Platform is looking for a Business Systems Analyst. This role has a focus on delivering technology solutions for the ARCS application & delivery…
Added 1 hour ago
Business Insights Analyst II
TD
Toronto, ON · Markham, ON · Montreal, QC
Full-time
Work independently as a senior analyst or subject matter expert, and may coach or train others.
Added 1 hour ago
Analyst III
TD
Toronto, ON
Full-time
University degree or equivalent in Business Management, Finance / Accounting. designation is preferred.

Citi

Applications Support Analyst - Assistant Vice President

Mississauga, ON, Canada

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Experience: 5+ years experience in an Application Support role.
Posting language: English
Posted: Sep 28, 2026

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Original job description

The Applications Support Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5+ years experience in an Application Support role.
Practical problem solving and strategic thinking skills
Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
Hands on experience in managing apps hosted on Cloud.
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Applications Support Analyst provides technical and business support for Citi applications, ensuring stability, efficiency, and effectiveness in daily operations. Responsibilities include managing application environments, performing risk reconciliations, and collaborating with development teams on releases and problem resolution.

Requirements

Candidates must have at least 5 years of experience in an application support role and possess strong analytical and problem-solving skills. Proficiency in cloud-based application management, microservices, and monitoring tools is required, along with a bachelor's degree or equivalent experience.

Skills

Application Support
Cloud Computing
Microservices
Kafka
Solace
API
Tivoli
Nagios
ITRS
Uptime
Problem Solving
Strategic Thinking
Technical Documentation
Risk Management
Communication
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Cloud
Microservices
Kafka
Solace
API
Tivoli
Nagios
ITRS
Uptime
ORRAS
MAAS
MSAAS
Risk Management
Problem Management
Technical Support
System Monitoring
Contingency Planning
Deployment
Service Level Agreements
Stakeholder Management
Cloud Database
Infrastructure
Automation
Stability
Efficiency
Effectiveness
Release Management
Documentation
Analytical Skills

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