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Added 27 mins ago
Senior Data Analyst
Clutch Technologies Inc.
Toronto, ON
As a Senior Data Analyst, you'll join our data team and take on some of the most important and complex questions facing the business. That means understanding how we buy and price vehicles,…
Added 1 hour ago
2027 Private Equity Infrastructure & Real Assets Co-op Analyst
StepStone Group
Toronto, ON
…qualitative, and interpersonal skills for a co-op opportunity with its Infrastructure and Real Assets Team. This role offers you valuable experience in private equity infrastructure. As a…
Added 2 hours ago
Knowledge Graph Analyst & SME
Tiger Analytics
Toronto, ON
Full-time
Job Title: Knowledge Graph Analyst / SME (6+ years overall experience)
Added 2 hours ago
Marketing Manager
Sapling Financial Consultants
Toronto, ON
Full-time
…firms, investment banks, search funds and independent sponsors, infrastructure and electricity developers, as well as…
Added 6 hours ago
Principal Analyst, Power Markets – Long-Term Forecasting - 26150DD
Enverus
Calgary, AB
Full-time
Most research shops give ownership of the hardest problems to the most senior person on the team; everyone below executes. We do the opposite. Every analyst, even at entry-level, owns their…
Added 14 hours ago
Senior Data Engineering Developer
Rightsline Inc
Toronto, ON
$115,000 to $125,000 CAD / year
This role turns Rightsline’s rights and royalties data into reliable, scalable infrastructure that clients can trust for complex financial and IP calculations. You will be accountable for…
Added 15 hours ago
Cloud Operations Analyst - Operate
Deloitte
Toronto, ON
Full-time
In this role, you will monitor cloud infrastructure, applications, and operational dashboards across AWS, Azure, GCP, and OCI environments, responding to alerts and incidents by following…
Added 16 hours ago
Kubernetes Reliability Engineer
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
…organization as a prime contact on initiatives and interacts with senior internal and external personnel. Uses deep knowledge to influence IT infrastructure vendor product evaluations and…
Added 17 hours ago
IT Support Analyst, TD Securities
TD
Toronto, ON
Full-time
Position Overview – IT Senior Support Analyst, Payments and RefData
Added 17 hours ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 18 hours ago
Business Analyst
ProxyLink
Toronto, ON
$80 to $85 CAD / hour
Contract
Proxylink is teaming up with a government client to identify an experienced Senior Business Analyst to support a large-scale public sector healthcare initiative.
Added 18 hours ago
Kubernetes Reliability Engineer
Roche
Mississauga, ON
Full-time
…organization as a prime contact on initiatives and interacts with senior internal and external personnel. Uses deep knowledge to influence IT infrastructure vendor product evaluations and…
Added 18 hours ago
Senior Business Systems Analyst - Guidewire (Billing Center)
CAA Club Group
Thornhill, ON
…Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes,…
Added 19 hours ago
Senior Analyst - Research Information Systems
University of Guelph
Guelph, ON
Reporting to the Product Manager (SIS/RIS/Software Distribution), Enterprise Applications, the Senior Analyst has advanced technical, analytical, and communication skills, with a…
Added 19 hours ago
Senior Internet Policy Analyst
CIRA
Ottawa, ON
Full-time
As Senior Internet Policy Analyst, you’ll be part of a small team responsible for CIRA’s engagement with government officials and other stakeholders in pursuit of CIRA’s domestic and global…
Added 20 hours ago
Manager – Business Technology/ Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 20 hours ago
Senior Technology Resilience and Availability Management Analyst
TD
Toronto, ON
Full-time
…Management capabilities. The position works across application, infrastructure, cloud, cyber, risk, audit, and business teams to strengthen high availability, disaster recovery, backup and…
Added 21 hours ago
Technology Partner Communications Manager
Equinix
Toronto, ON
Full-time
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Added 21 hours ago
Network Administrator
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Ottawa, ON
Full-time
We are looking for a Network Infrastructure Administrator to join our Infrastructure Management team. In this role, you will be responsible for the design, implementation, and support of…
Added 23 hours ago
Senior Analyst
Royal Bank of Canada
Halifax, NS
Full-time
Research and resolution of un-matched or failed transactions, escalate any un-matched or failed trades to the desk and senior management in a timely manner
Added 23 hours ago
Senior Analyst
RBC
Halifax, NS
Full-time
Research and resolution of un-matched or failed transactions, escalate any un-matched or failed trades to the desk and senior management in a timely manner
Added 23 hours ago
Coordinator, Contract Service Delivery
CityofOttawa
Ottawa, ON
Minimum of 5 years of relevant and progressively responsible experience in a public transportation environment, with a minimum of 3 years in a senior analyst capacity.
Added 1 day ago
Senior Accounting & Finance Analyst (6-Month Contract)
Nuvollo Corp.
Toronto, ON
Contract
We are looking for a highly motivated Senior Accounting & Finance Analyst to join our team for a six-month contract. This is not a traditional accounting role. You will play a key role in…
Added 1 day ago
Senior Network Security Analyst
GuestTek Interactive Entertainment Ltd.
Calgary, AB
Full-time
The Senior Network & Security Analyst is responsible for the design, implementation, administration, and support of the organization's network, security, and communications infrastructure.…
Added 1 day ago
Research Associate, Private Equity
Sandpiper Group
Vancouver, BC
Full-time
While the Research Associate will work closely with senior team members and receive guidance throughout their development, they will also be entrusted with significant independence to take…

Citi

Applications Support Analyst - Assistant Vice President

Mississauga, ON, Canada

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Experience: 5+ years experience in an Application Support role.
Posting language: English
Posted: Sep 28, 2026

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Original job description

The Applications Support Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5+ years experience in an Application Support role.
Practical problem solving and strategic thinking skills
Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices
Hands on experience in managing apps hosted on Cloud.
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
Experience in managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS etc.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Applications Support Analyst provides technical and business support for Citi applications, ensuring stability, efficiency, and effectiveness in daily operations. Responsibilities include managing application environments, performing risk reconciliations, and collaborating with development teams on releases and problem resolution.

Requirements

Candidates must have at least 5 years of experience in an application support role and possess strong analytical and problem-solving skills. Proficiency in cloud-based application management, microservices, and monitoring tools is required, along with a bachelor's degree or equivalent experience.

Skills

Application Support
Cloud Computing
Microservices
Kafka
Solace
API
Tivoli
Nagios
ITRS
Uptime
Problem Solving
Strategic Thinking
Technical Documentation
Risk Management
Communication
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Cloud
Microservices
Kafka
Solace
API
Tivoli
Nagios
ITRS
Uptime
ORRAS
MAAS
MSAAS
Risk Management
Problem Management
Technical Support
System Monitoring
Contingency Planning
Deployment
Service Level Agreements
Stakeholder Management
Cloud Database
Infrastructure
Automation
Stability
Efficiency
Effectiveness
Release Management
Documentation
Analytical Skills

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