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Added 26 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 26 mins ago
Asset Investment Analyst - Contract (18 Months)
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Toronto, ON
Reporting to the Manager, Engineering, the Asset Investment Analyst provides engineering, analytical, and business planning support to advance the safe, reliable, and cost-effective…
Added 55 mins ago
Senior Coordinator, GIS & Data Management
GoodWork.ca
St. John's, NL · St Jones Within, NL
Full-time
Reporting to GIS / Database Analyst, the Senior Coordinator, GIS & Data Management will support the planning, implementation, monitoring, and reporting of restoration projects across…
Added 2 hours ago
Associate Director, AI Products Development Lead
Royal Bank of Canada
Halifax, NS
Full-time
This role builds next-generation surveillance and compliance technology, architecting solutions that leverage GenAI to detect anomalies and surface actionable insights from complex and…
Added 4 hours ago
Automation Business Consultant (RPA+AI Projects)
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $130,000 CAD / year
Full-time
Greenlight helps organizations solve complex business challenges through intelligent automation, agentic AI, and custom technology solutions. Our teams work directly with clients to…
Added 5 hours ago
Applications Support Senior Analyst - Asst Vice President
Citi
Mississauga, ON
Full-time
As a Senior Application Support Analyst, Assistant Vice President at Citi, you will take ownership of mission-critical production applications, ensuring the stability, performance, and…
Added 5 hours ago
Human Resources Information System Analyst
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Montreal, QC
Contract
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Added 6 hours ago
Business Systems Analyst
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Associate Director, AI Products Development Lead
RBC
Toronto, ON · Halifax, NS
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This role builds next-generation surveillance and compliance technology, architecting solutions that leverage GenAI to detect anomalies and surface actionable insights from complex and…
Added 6 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 6 hours ago
Business Systems Analyst III
TD
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Full-time
The ARCS pod within the Finance and Risk Platform is looking for a Business Systems Analyst. This role has a focus on delivering technology solutions for the ARCS application & delivery…
Added 6 hours ago
Business Application Analyst III
TD
Toronto, ON
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
Junior Cyber Security Analyst
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As a Cyber Security Analyst, you will provide frontline monitoring, triage, and escalation support for JSI's cyber security program. This is an early-career individual contributor role with…
Added 7 hours ago
Business Systems Analyst – FNZ
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Toronto, ON
Full-time
At Genpact, we don’t just keep up with technology - we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our…
Added 7 hours ago
Senior AI Business Analyst
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We are seeking Senior AI Business Analyst serves as a strategic advisor, product analyst, and transformation leader responsible for identifying, shaping, and delivering Artificial…
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QA Laboratory Systems Analyst
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Senior Analyst, Global Vendor Management
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Toronto, ON
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Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in…
Added 8 hours ago
Senior Analyst, Business Performance
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The Senior Analyst, Business Performance plays a critical role in supporting all areas of the business units by providing financial oversight, operational support, strategic insights, and…
Added 9 hours ago
Senior Analyst, AI Enablement & Analytics
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Winnipeg, MB · London, ON · Toronto, ON
The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…
Added 9 hours ago
Associate Director, AI Products Development Lead
RBC
Toronto, ON
Full-time
This role builds next-generation surveillance and compliance technology, architecting solutions that leverage GenAI to detect anomalies and surface actionable insights from complex and…
Added 9 hours ago
Associate Director, AI Products Development Lead
RBC
Halifax, NS
Full-time
This role builds next-generation surveillance and compliance technology, architecting solutions that leverage GenAI to detect anomalies and surface actionable insights from complex and…
Added 10 hours ago
Digital Architect
Government of Alberta
AB
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification.
Added 10 hours ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 11 hours ago
Senior Analyst, AI Enablement & Analytics (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…

Citi

Applications Support Senior Analyst - Asst Vice President

Mississauga, ON, Canada

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

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Applications open in a new tab.

Original job description

As a Senior Application Support Analyst, Assistant Vice President at Citi, you will take ownership of mission-critical production applications, ensuring the stability, performance, and continuous availability that global financial operations depend on. This is a senior-level role with real influence - you will act as a subject matter expert, coordinate across technology and business teams, and directly shape the reliability of systems used by traders, business users, and operations teams worldwide. If you thrive in a fast-paced environment where your technical decisions have tangible impact, this role offers the scope, autonomy, and cross-functional reach to make that count.

Responsibilities

Manage and maintain production application environments, ensuring stability, quality, and performance consistently meet agreed service levels.
Monitor applications continuously across the trading day, perform start-of-day health checks, execute same-day risk reconciliations, and coordinate regional handovers to maintain uninterrupted operations.
Assess the risk and business impact of production incidents, escalate issues to the appropriate technology and business teams in a timely manner, and ensure resolution within service level commitments.
Identify and implement improvements to application stability, efficiency, and effectiveness by leading or contributing to active support projects across these themes.
Partner with development and production support teams to define scope for complex application enhancements, prioritise bug fixes, and coordinate end-to-end release participation from testing through to deployment.
Identify security vulnerabilities and technology risks within the current environment, communicate their impact clearly, and ensure contingency plans are in place to maintain user availability.
Serve as a subject matter expert and point of escalation for senior stakeholders, interfacing with internal technology groups, vendors, and business users to resolve issues and align on priorities.
Coach and mentor junior analysts, setting standards for technical documentation, operating procedures, and quality of delivery across the team.

Required qualifications & skills

6 or more years of experience in application support, production systems management, or a closely related technical operations role.
Hands-on experience supporting applications built on cloud infrastructure, including microservices architectures and cloud-hosted database technologies.
Practical knowledge of messaging and event-streaming platforms such as Kafka or Solace, and experience supporting containerised application environments.
Working knowledge of active monitoring tools used to track application health and performance in production environments.
Ability to analyse and monitor IP network traffic, with a solid understanding of web technologies and how they interact within production systems.
Demonstrated ability to lead within a team setting, communicate complex technical information clearly to a range of stakeholders, and plan and organise workload across multiple concurrent priorities.
Bachelor's degree or equivalent practical experience in a relevant technical discipline.

Beneficial skills & qualifications

Experience leading requirement-gathering efforts across multiple large-scale development projects running simultaneously.
Familiarity with storage and archiving procedures in enterprise production environments.
Background in post-implementation analysis and system design validation following application releases.

What we offer

At Citi, you will work in a performance-driven environment where your expertise has a direct and measurable impact on global operations. This role gives you the ownership, influence, and cross-functional exposure that senior technologists look for - supported by the resources and reach of one of the world's leading financial institutions.

A hybrid working model with 3 days in the office and 2 days working remotely, giving you structure and flexibility in equal measure.
Genuine ownership of production stability and improvement initiatives, with the autonomy to make decisions and drive outcomes at a senior level.
Exposure to complex, large-scale systems across a global technology organisation, with the opportunity to broaden your expertise and deepen your specialism.
Access to learning and development programmes that support your continued professional growth and long-term career progression at Citi.
Competitive compensation and a comprehensive benefits package designed to support your financial wellbeing and overall quality of life.
A collaborative team environment where your contributions are recognised and your technical leadership shapes how the broader team performs.

Apply today to bring your application support expertise to a role where your work keeps critical financial systems running reliably for clients and colleagues around the world.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply About employer

More about this job

Responsibilities

Manage and maintain mission-critical production applications to ensure stability, performance, and continuous availability. Coordinate across technology and business teams to resolve incidents, implement improvements, and oversee release deployments.

Requirements

Requires 6 or more years of experience in application support or technical operations with hands-on knowledge of cloud infrastructure and messaging platforms. A bachelor's degree or equivalent practical experience in a relevant technical discipline is required.

Skills

Application support
Production systems management
Cloud infrastructure
Microservices
Cloud-hosted databases
Kafka
Solace
Containerized environments
Monitoring tools
IP network traffic analysis
Web technologies
Technical leadership
Stakeholder management
Risk management
Incident management
Mentoring

Benefits

Hybrid working model
Professional development programs
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Systems
Cloud Infrastructure
Microservices
Kafka
Solace
Containerization
Monitoring
IP Network
Web Technologies
Risk Reconciliation
Incident Management
Financial Operations
Release Management
Technical Documentation
Stakeholder Management
Mentoring
System Design
Enterprise Environments
Technology Risk

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