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Added 2 hours ago
T
Senior Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team.
Added 2 hours ago
M
Analyst - Commercial Mortgage Credit
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Manulife Investment Management is seeking an Analyst to join our Commercial Mortgage Credit team. This role supports credit underwriting, risk assessment, and ongoing oversight across a…
Added 2 hours ago
C
Senior Business Analyst - Fixed Income
CanDeal
Toronto, ON
- Full-time
Reporting to the Head of PMO, the Senior Business Analyst is responsible for collecting, documenting and communicating business requirements to stakeholders and translating them into…
Added 3 hours ago
T
Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
Senior Compliance Testing Analyst is a newly created role on the Core Compliance team to manage the implementation of Monitoring and Testing program, a key program supporting TD's…
Added 7 hours ago
GO
Business Analyst
Government of Yukon
Whitehorse, YT
- Full-time
As a part of Project Management Services, the Business Analyst ensures that the project and its deliverables are in alignment with the department’s goals and objectives. As a senior…
Added 14 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 14 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 17 hours ago
A
Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
As a Senior IT Business Analyst, you play a key role in bridging business needs and technology solutions. You are analytical, proactive, collaborative, and highly organized, with the…
Added 1 day ago
Business Analyst
Public Service Delivery
Winnipeg, MB
This position is responsible for managing the testing process, including articulating business requirements, developing and executing test cases, participating in system testing, reviewing…
Added 2 days ago
Y
Senior Compliance Analyst
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Contract
Q Wealth Partners is seeking an experienced, highly motivated, and proactive Senior Compliance Analyst to join our Compliance team. The Senior Compliance Analyst will play a key role in the…
Added 2 days ago
MH
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
- $21 to $23 CAD / hour
- Part-time
The health and safety of our staff is our #1 priority. As you care for others, Monarch House will care for you. As a Behaviour Interventionist (BI) at Monarch House your primary…
Added 2 days ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
You are part of the MCP - Master Client Profile team with 70 colleagues and you report to the Senior Manager. Our team stands out for its level of maturity, experience and knowledge of the…
Added 2 days ago
QW
Senior Compliance Analyst
Q Wealth Partners
Toronto, ON
- Contract
Q Wealth Partners is seeking an experienced, highly motivated, and proactive Senior Compliance Analyst to join our Compliance team. The Senior Compliance Analyst will play a key role in the…
Added 2 days ago
PI
Senior Business Analyst - Investment/Asset Management
PICTON Investments
Toronto, ON
- Full-time
PICTON Investments is seeking a seasoned Senior Business Analyst to bridge business needs with technology solutions across our investment management platform. In this role, you will partner…
Added 2 days ago
Operations Co-op (Waybound)
Optima Living
Vancouver, BC
…created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 2 days ago
GO
Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
This position is responsible for managing the testing process, including articulating business requirements, developing and executing test cases, participating in system testing, reviewing…
Added 2 days ago
C
Public Sector Delivery Analyst
Cohere
Remote, Canada
- $115,000 to $155,000 CAD / year
- Full-time
- Remote
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for…
Added 2 days ago
S
Sr. Business Analyst, Reinsurance
Sapiens
Canada
- Full-time
The Senior Business Analyst operates under limited supervision taking the lead as a client liaison, conducting business process analysis, needs assessments, and preliminary cost/benefits…
Added 2 days ago
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BMO Capital Markets Summer 2027 Corporate Banking Analyst, Montreal
BMO
Montreal, QC · HO
- Full-time
Summer Analysts start the internship by completing a one-week training and orientation program
Added 2 days ago
NOC Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre.…
Added 2 days ago
TU
Technical Analyst for Sustainable Bio-based Materials
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The Technical Analyst – Sustainable Bio-based Materials internship at UBC’s Bioproducts Institute (BPI) focuses on enhancing research visibility, communicating technical advances, and…
Added 2 days ago
UO
Technical Analyst for Sustainable Bio-based Materials
University of British Columbia
Vancouver, BC · UBCV | Pulp and Paper Centre (PAPC)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The Technical Analyst – Sustainable Bio-based Materials internship at UBC’s Bioproducts Institute (BPI) focuses on enhancing research visibility, communicating technical advances, and…
Added 3 days ago
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Applications Support Sr Analyst - Assistant
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 3 days ago
Senior Policy Analyst
The Government of Nova Scotia
Halifax, NS
The Nova Scotia Department of Finance and Treasury Board is seeking an experienced professional to fill a key position in its Taxation and Federal Fiscal Relations Division. Senior Policy…
Added 3 days ago
SD
Senior Financial Analyst
Sym-Tech Dealer Services
Richmond Hill, ON
- $78,000 to $82,000 CAD / year
- Full-time
The Senior Financial Analyst will play a key role in supporting the Company’s OEM partnerships, with primary responsibility for delivering accurate, timely and insightful financial and…

Citi

Applications Support Sr Analyst - Assistant

Mississauga, ON, Canada

$94 300,00 - $141 500,00 · Full-time

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Job details

Pay: $94 300,00 - $141 500,00
Job type: Full-time
Experience: 5-8 years experience in an Application Support role.
Posting language: English
Posted: Oct 23, 2026

Original job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Technical Expertise

Unix/SQL/Autosys
Java
Production Monitoring Tools

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94 300,00 - $141 500,00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Application Support Senior Analyst provides technical and business support for Citi applications, ensuring system stability, quality, and efficiency. Responsibilities include resolving production issues, performing risk reconciliations, managing application releases, and acting as a liaison between users and technology teams.

Requirements

Candidates must have 5-8 years of experience in an application support role with proficiency in Unix, SQL, and Java. Strong analytical, communication, and problem-solving skills are required, along with a bachelor's degree or equivalent experience.

Skills

Application Support
Unix
SQL
Autosys
Java
Production Monitoring
Problem Management
Technical Documentation
Risk Reconciliation
Incident Management
Stakeholder Management
Analytical Skills
Communication
Diplomacy
Leadership
Coaching

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Unix
SQL
Autosys
Java
Production Monitoring
Problem Management
Risk Reconciliation
Incident Management
Stakeholder Management
Technical Support
System Stability
Deployment
Contingency Planning
Service Level Agreements
Business Analysis
Leadership
Coaching
Technology
Financial Services

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