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Added 3 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
Ensure compliance with security policies and best practices
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 15 hours ago
CT
Analyst, Data Governance
Canadian Tire Corporation
Oakville, ON
- Full-time
Policy Development: Assist in the creation and enforcement of data management policies to ensure compliance with regulatory requirements.
Added 20 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 1 day ago
A
Senior Technology Acquisition Consultant
Affinity
Calgary, AB
- Contract
Translate business, technical, architectural, integration, security, and operational requirements into sourcing documentation.
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 2 days ago
KG
Information Technology Analyst
KEV Group
Toronto, ON
- Full-time
As part of the Technology Operations group, the Information Technology Analyst keeps systems and services running smoothly across the organization, with a focus on corporate IT support.…
Added 2 days ago
LT
Microsoft Dynamics 365 Solution Architect / Dynamics Architect
Lorven Technologies Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Conduct architecture reviews and ensure adherence to security, compliance, and best practices.
Added 2 days ago
B
CyberSecurity Risk Analyst
BeachHead
Toronto, ON
- $66.67 to $80 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a CyberSecurity Risk Analyst. This position involves evaluating supplier security controls, negotiating contractual…
Added 2 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 days ago
IT Analyst
KEV Group
Toronto, ON
As part of the Technology Operations group, the Information Technology Analyst keeps systems and services running smoothly across the organization, with a focus on corporate IT support.…
Added 2 days ago
Senior Data Analyst
Government of Alberta
AB
Reporting to the Product Manager, Motor Vehicle Modernization, the Senior Data Analyst analyses complex traffic safety system data to identify trends, patterns, and insights that support…
Added 2 days ago
SS
Growth Product Manager (18-20 Month Mat Leave)
Smart, Savvy + Associates
Vancouver, BC
- Full-time
In this role, you'll lead growth initiatives that increase participation in BC's regulated safety system, strengthen compliance and generate sustainable revenue in support of public safety.
Added 2 days ago
C
Applications Support Sr Analyst - Assistant
Citi
Mississauga, ON
- Full-time
The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability,…
Added 2 days ago
IW
Business Systems Analyst
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Business Systems Analyst, Technology Risk is part of the First Line of Defence and supports effective delivery and continuous improvement of technology risk processes, systems, data,…
Added 2 days ago
D
Risk Analyst
Dexian
Toronto, ON
- $70 to $73 CAD / hour
- Contract
Translate technical security requirements into clear contractual implications and practical negotiation recommendations for Procurement.
Added 2 days ago
IW
Business Systems Analyst
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Business Systems Analyst, Technology Risk is part of the First Line of Defence and supports effective delivery and continuous improvement of technology risk processes, systems, data,…
Added 2 days ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
This role combines technical engineering, security architecture, consulting, and client advisory responsibilities. The ideal candidate is passionate about helping organizations protect…
Added 2 days ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Calgary, AB
- Full-time
This role combines technical engineering, security architecture, consulting, and client advisory responsibilities. The ideal candidate is passionate about helping organizations protect…
Added 2 days ago
IF
Intern – Business Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you passionate about information technology and eager to contribute to an organization whose purpose is to help its clients feel confident and secure about their future? As an Intern –…
Added 2 days ago
AC
Operations Excellence and Business Process Analyst
Air Canada
Toronto, ON
- Full-time
The Operations Excellence and Business Process Analyst supports the Flight Operations Operational Excellence group in delivering data analytics, business intelligence, process excellence,…
Added 2 days ago
R&
Risk Analyst V
Robertson & Company Ltd.
Mississauga, ON
- Contract
Translate technical security requirements into clear contractual implications and practical negotiation recommendations for Procurement

Citi

Applications Support Sr Analyst - Assistant

Mississauga, ON, Canada

$94 300,00 - $141 500,00 · Full-time

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Job details

Pay: $94 300,00 - $141 500,00
Job type: Full-time
Experience: 5-8 years experience in an Application Support role.
Posting language: English
Posted: Oct 23, 2026

Original job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Technical Expertise

Unix/SQL/Autosys
Java
Production Monitoring Tools

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94 300,00 - $141 500,00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Application Support Senior Analyst provides technical and business support for Citi applications, ensuring system stability, quality, and efficiency. Responsibilities include resolving production issues, performing risk reconciliations, managing application releases, and acting as a liaison between users and technology teams.

Requirements

Candidates must have 5-8 years of experience in an application support role with proficiency in Unix, SQL, and Java. Strong analytical, communication, and problem-solving skills are required, along with a bachelor's degree or equivalent experience.

Skills

Application Support
Unix
SQL
Autosys
Java
Production Monitoring
Problem Management
Technical Documentation
Risk Reconciliation
Incident Management
Stakeholder Management
Analytical Skills
Communication
Diplomacy
Leadership
Coaching

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Unix
SQL
Autosys
Java
Production Monitoring
Problem Management
Risk Reconciliation
Incident Management
Stakeholder Management
Technical Support
System Stability
Deployment
Contingency Planning
Service Level Agreements
Business Analysis
Leadership
Coaching
Technology
Financial Services

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