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Added 1 hour ago
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Junior Risk Analyst
Corpay
Toronto, ON
- Full-time
Added 1 hour ago
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QA Analyst
Corpay
Toronto, ON
- Full-time
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 2 hours ago
C
FX Front Office Application Support Analyst
CGI
Montreal, QC
- Full-time
We are looking for an analyst to join the Level 1 application support team for foreign exchange (FX) trading and risk management systems. The successful candidate will support FX trading…
Added 3 hours ago
RI
Senior Clinical IAM & RBAC Business Analyst - Healthcare
Rose International
Fredericton, NB
- Full-time
Added 3 hours ago
NE
Sales Operations Analyst
Nexus Energy
Toronto, ON
- Contract
Meet or exceed monthly and quarterly sales targets while upholding high standards of service and compliance.
Added 4 hours ago
ES
Executive Assistant & Research Analyst
EyeQ Security Services
Winnipeg, MB
- Full-time
EyeQ Security Services is seeking a resourceful and dependable Executive Assistant & Research Analyst to support our CEO with business expansion research, tender opportunities, compliance…
Added 6 hours ago
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DCN Project Controls System Analyst
SLB
Calgary, AB
- Full-time
The Project Controls System Analyst supports the Project Controls organization by administering, configuring, integrating, and continuously improving the digital toolset and data workflows…
Added 6 hours ago
C
Senior Analyst, Macro Research
CIBC
Toronto, ON
- Full-time
The Senior Analyst plays an important role in shaping CIBC Global Asset Management’s applied macro research and portfolio perspectives. As a core member of the Global Research team, you’ll…
Added 6 hours ago
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Senior Databricks Data Platform Engineer
Brillio
Canada
- Contract
…pipelines, you will build the foundation that every data engineer, analyst, and data scientist depends on, including workspaces, compute, Unity Catalog governance, deployment pipelines, and…
Added 7 hours ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Collaborates with other PMO functions (Risk, Compliance, Testing, Legal, and Change Management) to ensure integrated assurance, minimize duplication, and strengthen the program’s control…
Added 7 hours ago
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Manufacturing Business Analyst (Cabico Coaticook)
Cabico&co
Coaticook, QC
- Full-time
We are seeking a Business Analyst to join our team at our Coaticook, QC site. Your mission: you will bridge the needs of the business and production teams with our technological solutions.…
Added 7 hours ago
AC
Analyste d’affaires, Marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
You will be supporting different projects through your expertise as Business Analyst, Capital Markets.
Added 7 hours ago
MM
Trade Compliance Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
MTU Maintenance Canada Ltd. Trade Compliance Analyst
Added 7 hours ago
NL
Assistant-Analyste de laboratoire - Assistant Analyst
Neopharm Labs
Blainville, QC
- Full-time
Under the supervision of the supervisor, the Assistant Analyst performs a variety of analyses using different analytical techniques and instruments. The role requires strict compliance with…
Added 7 hours ago
AC
Product Owner, Solutions des marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Coordinate stakeholders across business, IT, Architecture, Compliance, Legal, Risk, Security, vendors and delivery teams.
Added 7 hours ago
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Analyst - Information Security
Innergex
Longueuil, QC
- Full-time
Participate in audits, compliance assessments, and security control reviews.
Added 7 hours ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
…visualize and report data. Certification on Microsoft Power BI Data Analyst Exam PL-300 is an…
Added 8 hours ago
C
Applications Support Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 8 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 8 hours ago
C
Manager, Business Analyst - CHAPS / High-Value Payments
Cognizant
Toronto, ON
- Full-time
As a Manager, Business Analyst - CHAPS / High-Value Payments, you will make an impact by translating complex UK high-value payment and regulatory requirements into clear business and…
Added 9 hours ago
O
Lead HR Technology Business Analyst
OpenText
Waterloo, ON
- Full-time
…experience technology every day. As a Lead HR Technology Business Analyst, you’ll help shape and optimize solutions across Recruiting, Onboarding, and HR Shared Services, turning business…
Added 9 hours ago
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Lab Technician III
Airswift
Wonowon, BC
- Contract
We are currently seeking an experienced Laboratory Technologist / Chemical Analyst to join a leading oil and gas client in Fort St. John, British Columbia. This position plays a critical…
Added 9 hours ago
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Regulatory Risk Analyst (Capital Compliance)
Collabera
Toronto, ON · Greater Toronto Area, Canada
- $70 to $73.5 CAD / hour
- Contract
We are seeking an experienced Regulatory Capital Compliance Analyst with a strong background in financial services, credit risk, and regulatory reporting. The successful candidate will…
Added 9 hours ago
EJ
Associate Analyst - Financial Planning
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
The Canada Financial Planning team is seeking an Associate Analyst to support the development, maintenance, and delivery of financial planning advice and guidance for our Canadian business.…

Citi

Applications Support Sr Analyst - Assistant Vice President

Mississauga, ON, Canada

$94,300.00 - $141,500.00 · Full-time

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Job details

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Experience: 5-8 years experience in an Application Support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Senior Analyst provides technical and business support for applications, ensuring stability, efficiency, and effectiveness through continuous monitoring and issue resolution. They also act as a liaison between users and technology teams while managing application releases and contingency planning.

Requirements

Candidates must have 5-8 years of experience in an application support role with strong analytical and communication skills. A Bachelor's degree or equivalent experience is required, along with the ability to learn programming languages and manage complex technical issues.

Skills

Application support
Technical support
Business support
Problem management
Risk reconciliation
System monitoring
Incident resolution
Technical documentation
Stakeholder management
Communication skills
Analytical skills
Leadership
Coaching
Programming
Release management
Contingency planning

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Technical Support
Business Support
Stability
Efficiency
Risk Reconciliation
Incident Management
Problem Management
Release Management
Contingency Planning
Stakeholder Management
SME
Technology
Programming
Deployment
System Design
Security
Compliance
Service Level Agreements
Analytical Skills
Leadership
Coaching
Documentation
Monitoring
Infrastructure
Vendor Management
Production Support
Application Enhancements
Data Archiving
Business Continuity

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