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Added 10 mins ago
T
Associate Software Engineer
TD
London, ON · Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 11 mins ago
Security Risk Engineer
Asana
Vancouver, BC
…which you partner. If you're interviewing for this role, your recruiter will share more about the in-office…
Added 11 mins ago
SC
Quality Coordinator – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
Support the achievement of project quality objectives and compliance requirements, while enabling technical and management teams to remain focused on project delivery.
Added 11 mins ago
N
Network Engineer
Nutrien
Calgary, AB
- Full-time
Provide technical leadership in the design, implementation, and support of network solutions for both new and existing environments, with a focus on scalability, resiliency, and operational…
Added 11 mins ago
N
Senior Full Stack Developer
Nutrien
Calgary, AB
- Full-time
Serve as the Platform Technical Lead for assigned custom application platforms, providing technical direction, delivery oversight, and day-to-day leadership for sustainment and enhancement…
Added 25 mins ago
B
Senior Director, Business Transformation, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
Oversees the provision of content and marketing materials for new business proposals e.g. special fee arrangements, technical information materials.
Added 25 mins ago
B
Junior Operator, Data Centre
BMO
Barrie, ON · BCC
- Full-time
Added 25 mins ago
B
Senior Director, Business Enablement, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
Provides technical expertise for all aspects of Trust & Estate account management and administration to ensure compliance. Works collaboratively with the regional team as part of the…
Added 41 mins ago
F
Heavy Duty Journeyperson - 797 Remanufacturing
Finning
Red Deer, AB
- Full-time
Complete technical documentation (service reports, warranty, crossover notes)
Added 1 hour ago
B
Director-PM Compliance
BMO
Toronto, ON · FCP
- Full-time
Added 1 hour ago
B
Platform Engineer RPA and Agentic Automation
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 1 hour ago
FI
Project Scheduler
Fero International Inc.
Stoney Creek, NB
- Full-time
Ability to read and interpret construction drawings and technical specifications.
Added 1 hour ago
Product Designer - Contract
KEV Group
Toronto, ON
Strategic product thinking with the ability to balance user needs, business goals, and technical and compliance constraints.
Added 3 hours ago
MC
Release Engineer
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Collaborative with peer functions - Platform Engineering, Release Governance, and SRE - earns influence through technical credibility and well-documented evidence rather than positional…
Added 5 hours ago
TH
Sr Application Specialist
The Hospital for Sick Children
Toronto, ON
- Full-time
Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related…
Added 5 hours ago
TH
Dietary Aide
The Hospital for Sick Children
Toronto, ON
- Part-time
Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related…
Added 5 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Toronto, ON
- Full-time
Perform technical research and documenting tax plan recommendations
Added 9 hours ago
C
Python SDET (Data Validation & API Testing)
CGI
Halifax, NS
- Full-time
…collaborating with development and business teams to resolve technical…
Added 9 hours ago
'
Forward Deployment Engineer Lead - Manufacturing
''
Toronto, ON
- Full-time
- Other
Develop reusable FDE playbooks, engagement patterns, and secondment agreements, including clear accountability for priorities, deliverables, technical craft, and standards.
Added 10 hours ago
C
Senior Manager, Complex Accounting-EN
CAE
Montreal, QC
- Full-time
Lead interactions with external auditors related to technical accounting matters and support audit reviews of complex transactions
Added 11 hours ago
C
FX Front Office Application Support Analyst
CGI
Montreal, QC
- Full-time
Ability to manage multiple requests in a demanding environment and explain technical concepts clearly to non-technical audiences.
Added 13 hours ago
Q
FY27 Intern - Machine Learning Engineering Internship - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
We will review resumes on an ongoing basis, and a recruiter may reach out to you. Advancing candidates may be invited to complete a timed HackerRank challenge to evaluate their technical…
Added 14 hours ago
C
Senior Manager, Complex Accounting
CAE
Montreal, QC
- Full-time
Lead interactions with external auditors related to technical accounting matters and support audit reviews of complex transactions
Added 14 hours ago
EC
Technical Product Specialist
Eaton Corporation
Toronto, ON
- Full-time
Eaton’s Electrical sector is currently seeking a Technical Product Specialist to join our team. This hybrid position is based at our Toronto, ON facility and offers benefits from day one.
Added 14 hours ago
Q
FY27 Intern - Display IP FPGA Emulation Intern - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…

Citi

Applications Support Sr Analyst - Assistant Vice President

Mississauga, ON, Canada

$94,300.00 - $141,500.00 · Full-time

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Job details

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Experience: 5-8 years experience in an Application Support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Senior Analyst provides technical and business support for applications, ensuring stability, efficiency, and effectiveness through continuous monitoring and issue resolution. They also act as a liaison between users and technology teams while managing application releases and contingency planning.

Requirements

Candidates must have 5-8 years of experience in an application support role with strong analytical and communication skills. A Bachelor's degree or equivalent experience is required, along with the ability to learn programming languages and manage complex technical issues.

Skills

Application support
Technical support
Business support
Problem management
Risk reconciliation
System monitoring
Incident resolution
Technical documentation
Stakeholder management
Communication skills
Analytical skills
Leadership
Coaching
Programming
Release management
Contingency planning

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Technical Support
Business Support
Stability
Efficiency
Risk Reconciliation
Incident Management
Problem Management
Release Management
Contingency Planning
Stakeholder Management
SME
Technology
Programming
Deployment
System Design
Security
Compliance
Service Level Agreements
Analytical Skills
Leadership
Coaching
Documentation
Monitoring
Infrastructure
Vendor Management
Production Support
Application Enhancements
Data Archiving
Business Continuity

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