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Added 2 mins ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.
Added 2 mins ago
A
CEP, Design Engineering - CAP Hydro
ANDRITZ
Pointe-Claire, QC
- Full-time
Each application meeting the following criteria will be carefully reviewed by our team:
Added 2 mins ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
…oversight across the event lifecycle, while overseeing the development and management of operational resources and client-facing tools that simplify processes, enhance the client…
Added 2 mins ago
BA
Accounting Clerk
Barrie Area Native Advisory Circle
Barrie, ON
- Part-time
The Barrie Area Native Advisory Circle (BANAC) is an Indigenous governed, Indigenous led regional social planning and development organization. The BANAC service region now covers Simcoe…
Added 31 mins ago
CS
Educational Assistant - Non-Union - 0.917 FTE (5.5 hours per day) - Temporary - Frontier School - #4159
Chinook School Division #211
Frontier, SK
- Temporary
Based on needs of individual students, provide individual students with assistance in speech, motor, and language development and social and life skills
Added 31 mins ago
R
AWS Developer
RevaLabs
Cochin, SK
- Full-time
Monitor, troubleshoot, and optimise application performance and cost
Added 31 mins ago
SH
Interfacility Transport Coordinator
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Education/in-service/professional development
Added 31 mins ago
SH
Licensed Practical Nurse (LPN) - Ambulatory Care - Urology
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to recognize and pursue self-development opportunities.
Added 31 mins ago
CQ
AI Engineer
Canada Quant Labs
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
We read every application and reply within two weeks. The process: intro call → technical deep-dive on something you've built → paid half-day work trial on real cluster work → offer.
Added 31 mins ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to recognize and pursue self-development opportunities.
Added 31 mins ago
SH
Crisis Clinician (N3) - Crisis Services - Relief Team
Shared Health-Soins Communs
Winnipeg, MB
- Internship
The Crisis Response Centre is a ground-breaking development in the delivery of crisis services and is the first of its kind in Canada to offer a constellation of walk-in, mobile and…
Added 31 mins ago
SH
General Duty Nurse (N2) - Child Health - CK5 Oncology
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to recognize and pursue self-development opportunities.
Added 31 mins ago
SH
Wellbeing Leader
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager, Provincial Wellbeing, the Wellbeing Leader will be instrumental in supporting the development and implementation of wellbeing initiatives, prevention strategies,…
Added 31 mins ago
CO
Supervisor of Meter Reading and Inspections
City of Winnipeg
Winnipeg, MB
- Full-time
…programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their…
Added 31 mins ago
CO
Custodial Office Cleaner
City of Winnipeg
Winnipeg, MB
- Full-time
…programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their…
Added 31 mins ago
OP
SENIOR CIVIL ENGINEER – VICTORIA OR NANAIMO, BC
On Point Project Engineers Ltd.
Nanaimo, BC
- Full-time
Have a solid technical engineering foundation built on knowledge and minimum 10 years’ experience in municipal, transportation and/or land development engineering
Added 31 mins ago
OP
INTERMEDIATE / SENIOR CIVIL TECHNOLOGIST – VICTORIA OR NANAIMO, BC
On Point Project Engineers Ltd.
Nanaimo, BC
- Full-time
Design & Drafting: Assist in the design and development of civil engineering projects, including earthworks, grading, roads, drainage systems, and utilities, using AutoCAD, Civil 3D, and…
Added 31 mins ago
RC
Cosmetician
Rexall Care Network
Surrey, BC
- Full-time
Professional growth and development via challenging projects and assignments
Added 31 mins ago
SH
Nurse 4 - Educator - Kidney Health Manitoba
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Education program development for nursing and support staff
Added 48 mins ago
Software Dev Engineer, AFFS - ARS (Amortization Runtime Subledger)
Amazon
Vancouver, BC
As a Software Development Engineer, you'll design massively scalable distributed systems handling complex financial workflows. You'll work on services requiring low latency, high…
Added 48 mins ago
RB
Senior Cyber Security Network Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Collaborates with business units, vendors, and internal teams to resolve incidents, deliver technical solutions, and address infrastructure and application security requirements.
Added 48 mins ago
TC
Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Support roadmap planning, prioritization and business case development through research, operational analysis, and documentation.
Added 1 hour ago
GO
Registrar, Land Titles
Government of Yukon
Whitehorse, YT
- Full-time
This is a until-filled competition. Candidates are encouraged not to delay submitting their application as this posting can close at any time after 10 business days with 24-hour posted…
Added 1 hour ago
L
Backend Developer
Laylah
Quebec, QC
- Full-time
Implement necessary improvements (infrastructure and application) to enable high-volume synchronization.
Added 1 hour ago
TH
Child & Youth Counsellor, Eating Disorders Program (EDP)
The Hospital for Sick Children
Toronto, ON
- Full-time
…here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of…

Citi

Applications Support Sr Analyst - Asst. Vice President

Mississauga, ON, Canada

$94,300.00 - $141,500.00 · Full-time

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Job details

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Experience: 5-8 years experience in an Application Support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Application Support Senior Analyst provides technical and business support for Citi applications, ensuring system stability, efficiency, and effectiveness. They manage application environments, perform risk reconciliations, and act as a liaison between users, technology groups, and vendors.

Requirements

Candidates must have 5-8 years of experience in an application support role with strong analytical and communication skills. A Bachelor’s degree or equivalent experience is required, along with the ability to learn programming languages and manage complex technical issues.

Skills

Application support
Technical support
Business support
Risk reconciliation
Problem management
Incident resolution
Stakeholder management
Communication
Diplomacy
Analytical skills
Project management
Documentation
System monitoring
Contingency planning
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Technical Support
Business Support
Risk Reconciliation
Problem Management
Incident Management
System Stability
Contingency Planning
Stakeholder Management
Service Level Agreements
Production Support
Deployment
System Design
Security
Vulnerability Assessment
Documentation
Leadership
Coaching
Analytical Skills
Communication
Diplomacy
Technology
Finance
Banking
Infrastructure
Operating Environments
Release Management
Issue Tracking
Reporting
Vendor Management

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