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Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 3 hours ago
TP
Analyst, business management
Top Plus Solutions Inc.
Laval, QC
- $32 to $40 CAD / hour
- Full-time
- Hybrid
Added 4 hours ago
AI
Business analyst project manager
Accenture Infrastructure & Capital Projects Inc.
Richmond Hill, ON · Toronto, ON
- $95,000 to $103,000 CAD / year
- Full-time
- Hybrid
Added 4 hours ago
S
Research Analyst (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-18941 (2026-18941)
Sunnybrook
Toronto, ON
- Full-time
…energetic and experienced individual for a full-time Research Analyst position under the supervision of Dr. Jennifer Rabin. The successful candidate will join a diverse, multidisciplinary…
Added 4 hours ago
CI
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
- Internship
Our Nuclear Analyst Interns will play a key technical role in the performance of various projects within the Calian Nuclear team. These Analysts Interns will support technical projects in…
Added 4 hours ago
OG
Northern Development Analyst
Ontario Government | Gouvernement de l’Ontario
ON · Ontario, Canada
- Full-time
…development of Northern Ontario. As a Northern Development Analyst in the Coordination and Analysis Unit, you will lead complex research and analysis, manage strategic projects and funding…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
CO
IS Business Analyst
City of Vernon, BC
BC · British Columbia, Canada
- Full-time
Participate in project planning, implementation, and change management activities to support successful adoption of new technologies, processes, and ways of working.
Added 5 hours ago
A
Analyste Principal d'Affaires
Astek
Montreal, QC
- Full-time
Planning business analysis activities, workshops, validations, and deliverables with the project manager
Added 7 hours ago
MC
Business Analyst Finance Operations SME – Wealth Management (35773)
Myticas Consulting
Ottawa, ON
- Contract
Our Banking client in Toronto is seeking a Business Analyst / Finance Operations SME to provide hands-on business analysis and subject-matter expertise for a Wealth Management…
Added 8 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 8 hours ago
C
Systems analyst
CloudLabs
Mississauga, ON
- From $110,000 CAD / year
- Full-time
- On-site
Added 10 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 10 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…collaborate with Product Owners, and help ensure effective project delivery within an enterprise…
Added 10 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 10 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 10 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 10 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 10 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 10 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 10 hours ago
SM
RQ11714 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will…
Added 11 hours ago
A
Management Consulting Senior Analyst (CPA Candidate)
Accenture
Ottawa, ON · Toronto, ON
- Full-time
…leading consulting and digital finance skills through diverse project experiences across…
Added 13 hours ago
CL
Business intelligence analyst - Information technology (IT)
CHARGER LOGISTICS INC
Cambridge, ON
- From $48 CAD / hour
- Full-time
- On-site
Added 15 hours ago
CG
Senior Analyst, Enterprise & Operational Risk Management
Canada Guaranty
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
The Senior Analyst, Enterprise & Operational Risk Management plays a key role in strengthening Canada Guaranty’s Enterprise Risk Management (ERM) program by enhancing enterprise-wide risk…
Added 16 hours ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
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Citi

Applications Support Sr Analyst - Asst. Vice President

Mississauga, ON, Canada

$94,300.00 - $141,500.00 · Full-time

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Job details

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Experience: 5-8 years experience in an Application Support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Application Support Senior Analyst provides technical and business support for Citi applications, ensuring system stability, efficiency, and effectiveness. They manage application environments, perform risk reconciliations, and act as a liaison between users, technology groups, and vendors.

Requirements

Candidates must have 5-8 years of experience in an application support role with strong analytical and communication skills. A Bachelor’s degree or equivalent experience is required, along with the ability to learn programming languages and manage complex technical issues.

Skills

Application support
Technical support
Business support
Risk reconciliation
Problem management
Incident resolution
Stakeholder management
Communication
Diplomacy
Analytical skills
Project management
Documentation
System monitoring
Contingency planning
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Technical Support
Business Support
Risk Reconciliation
Problem Management
Incident Management
System Stability
Contingency Planning
Stakeholder Management
Service Level Agreements
Production Support
Deployment
System Design
Security
Vulnerability Assessment
Documentation
Leadership
Coaching
Analytical Skills
Communication
Diplomacy
Technology
Finance
Banking
Infrastructure
Operating Environments
Release Management
Issue Tracking
Reporting
Vendor Management

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