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Added 13 mins ago
Environmental Attendant - Alternative Level of Care (Church RCC)
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
…of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital,…
Added 13 mins ago
Bilingual Host/ Hostess, Akira Back (Part -Time)
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Software Developer CRM (Siebel) | Oracle Siebel CRM, Siebel IP18+, Adobe AEM, J2EE, HTML5, CSS, JavaScript, OBIEE, Power BI
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Contract
…eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written…
Added 28 mins ago
Principal SAP ATTP Consultant
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Candidate must be located within commuting distance of Mississauga , Canada or be willing to relocate to the area. This position may require travel in Canada.
Added 57 mins ago
HVAC Technician on Demand
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Forensic Community & Liaison Nurse, FPSC Clinics
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Full-Time Cashier (3 open positions)
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Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Full-time
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Added 1 hour ago
Part-Time Self Checkout Attendant (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…as they complete transactions in the self‑service checkout area. This role is a strong fit for individuals seeking an engaging position in a fast‑paced customer service or retail…
Added 1 hour ago
Part-Time Cashier (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 1 hour ago
Support Services Attendant
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Added 1 hour ago
Access and Discharge Coordinator, CHS
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Lead Carpenter
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Added 1 hour ago
Forensic Community & Liaison Nurse, FPSC Clinics
Provincial Health Services Authority
Kamloops, BC
Full-time
…(FC&LN) works under the general direction of the Regional Clinic Manager, with the clinical guidance of a treatment team leader and access to the Professional Practice Leader, Nursing, as…
Added 1 hour ago
Forensic Community & Liaison Nurse, FPSC Clinics
Provincial Health Services Authority
Surrey, BC
Full-time
…(FC&LN) works under the general direction of the Regional Clinic Manager, with the clinical guidance of a treatment team leader and access to the Professional Practice Leader, Nursing, as…
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Registered Nurse (N2) - Low Acuity Unit
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Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
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Health Care Aide
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Under the supervision of the Manager, Health Services, and under the direction of the Registered Nurse, the Health Care Aide (HCA) acts as a member of the interdisciplinary health care…
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General Duty Nurse (N2) - Mother & Baby Unit
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Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 2 hours ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the supervision of the Manager, Health Services, and under the direction of the Registered Nurse, the Health Care Aide (HCA) acts as a member of the interdisciplinary health care…
Added 2 hours ago
Unit Clerk - Ambulatory Care
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Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…

Citi

Applications Support Sr Manager - Vice President

Mississauga, ON, Canada

Pay: $120,800.00 - $170,800.00
Job type: Full-time
Apply by: Sep 25, 2026
Experience: 6-10 years experience in an Apps Support role would be an added advantage, but not essential
Posting language: English
Posted: Sep 21, 2026

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Original job description

The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

Manages one or more apps support teams.
Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
Requires awareness of audit and compliance related issues.
Contributes to formulation of strategies for apps support and other functional areas.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Recommended Qualifications:

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde

Education:

Bachelor’s/University degree or equivalent experience , Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply About employer

More about this job

Responsibilities

The Senior Manager oversees application support teams, providing technical oversight and ensuring the stability and availability of critical systems. They act as a trusted partner to business heads while managing budgets, resources, and personnel performance.

Requirements

The role requires 6-10 years of experience in application support and strong people management capabilities. Candidates must possess excellent communication skills and a bachelor's degree or equivalent experience.

Skills

People management
Technical oversight
Incident management
Problem resolution
Root cause analysis
Strategic planning
Budget management
Communication
Diplomacy
Risk assessment
Compliance
Audit
Resource planning
Stakeholder management
Performance evaluation

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Technology Management
Production Environment
Incident Resolution
Root Cause Analysis
Strategic Planning
Budgeting
Resource Planning
Audit
Compliance
Stability Initiatives
High Availability
Monitoring
Failover
Resiliency
People Development
Performance Evaluation
Risk Management
Stakeholder Management
Global Enterprise

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