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Added 10 mins ago
Sr Manager, Marketing Experience & UX Design
The Best Job Board
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking a Sr Manager of Marketing Experience and UX Design to lead the complete redesign of our marketing digital experience. You will lead a small team of UX designers in creating…
Added 10 mins ago
Marketing Manager
TEKsystems
Toronto, ON
Contract
We're seeking a Segment Marketing Manager to lead demand generation and go-to-market initiatives for Mid-Market and Enterprise customers across Canada. This is a high-impact opportunity for…
Added 10 mins ago
Production Supervisor
Stephano Group Ltd.
Toronto, ON · Etobicoke, ON
Full-time
Assist the production manager in production operations, management and supervision of production staff.
Added 10 mins ago
Assistant Store Manager Marshalls Burlington Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Burlington, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 10 mins ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Abbotsford, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 40 mins ago
consumables associate
Walmart Canada
Halifax, NS
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 40 mins ago
Consumables Associate (Weekend)
Walmart Canada
Olds, AB
Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 40 mins ago
(CAN) Caissier
Walmart Canada
Baie-Comeau, QC
Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 40 mins ago
Regional Service Agent-Boutique
Allstate
Lethbridge, AB
$47,800 to $60,800 CAD / year
Full-time
Our team is growing, and we are actively looking to a Customer Care Agent! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and…
Added 40 mins ago
Laboratory Manager
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
$5,692.25 to $8,179.5 CAD / month
Full-time
The McDiarmid Lab is seeking a Laboratory Manager to serve as the operational and scientific backbone of a new, rapidly growing research program at UBC’s School of Biomedical Engineering.…
Added 40 mins ago
PIA Client Service Associate
TD
AB
Full-time
Knowledge of wealth management and/or operations is an asset
Added 40 mins ago
PIA Client Relationship Associate
TD
Vancouver, BC
Full-time
Knowledge of wealth management and/or operations is an asset
Added 40 mins ago
Senior IT Auditor
ATCO
Calgary, AB
Full-time
…governance, cybersecurity, access management, change management, IT operations, applications, infrastructure, cloud services, data management, disaster recovery, and third-party…
Added 55 mins ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
TITLE: Manager Indigenous Relations (E26-176)
Added 55 mins ago
Retail Shift Leader
Canna Cabana
Saskatoon, SK
Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 1 hour ago
Senior Project Manager, FF&E, Planning & Redevelopment - FT (J0926-0515)
North York General Hospital
Toronto, ON
Full-time
Senior Project Manager, FF&E, Planning & Redevelopment North York General (NYG) is embarking on the largest redevelopment and expansion in its history. A New Patient Care Tower (NPCT) will…
Added 1 hour ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
Full-time
Reporting to the Director Stakeholder & Government Affairs, the Manager Indigenous Relations will serve as the main point of contact for Indigenous Communities and customers, Indigenous…
Added 1 hour ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
Added 1 hour ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…excellent organizational and communication skills to serve as Manager of the Centre of Excellence in Hypertension and Vascular…
Added 1 hour ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
Real Estate Development Project Manager
Vast-Auto Distribution
Montreal, QC
Full-time
The Project Manager will maintain ownership of each project from site selection through store opening. Provide development budget for site feasibility and update budget based on project…
Added 1 hour ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…animal facility staff working in these facilities, budget, operations, resource allocation, infrastructure and equipment. Ensures an operational support to the Investigators and their…
Added 1 hour ago
IT Client Services - Help Desk Analyst (Full-Time)
City of Thunder Bay
Thunder Bay, ON
Full-time
POSITION SUMMARY: Under the general supervision of the Manager - IT Client Services and the technical guidance of Help Desk Analyst II, provides client support relating to Corporate…
Added 1 hour ago
Library Assistant Evening & Weekend Supervisor PL4
University of New Brunswick
Saint John, NB
Full-time
Reporting to the Library Services Desk Manager, the Library Assistant Evening & Weekend Supervisor is responsible for the operation of the Library Services Desk within the Hans W. Klohn…
Added 1 hour ago
Library Assistant Evening & Weekend Supervisor PL4
Jobbe
Saint John, NB
Full-time
Reporting to the Library Services Desk Manager, the Library Assistant Evening & Weekend Supervisor is responsible for the operation of the Library Services Desk within the Hans W. Klohn…

Citi

Applications Support Sr Manager - Vice President

Mississauga, ON, Canada

Pay: $120,800.00 - $170,800.00
Job type: Full-time
Apply by: Sep 25, 2026
Experience: 6-10 years experience in an Apps Support role would be an added advantage, but not essential
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

Manages one or more apps support teams.
Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
Requires awareness of audit and compliance related issues.
Contributes to formulation of strategies for apps support and other functional areas.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Recommended Qualifications:

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde

Education:

Bachelor’s/University degree or equivalent experience , Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply About employer

More about this job

Responsibilities

The Senior Manager oversees application support teams, providing technical oversight and ensuring the stability and availability of critical systems. They act as a trusted partner to business heads while managing budgets, resources, and personnel performance.

Requirements

The role requires 6-10 years of experience in application support and strong people management capabilities. Candidates must possess excellent communication skills and a bachelor's degree or equivalent experience.

Skills

People management
Technical oversight
Incident management
Problem resolution
Root cause analysis
Strategic planning
Budget management
Communication
Diplomacy
Risk assessment
Compliance
Audit
Resource planning
Stakeholder management
Performance evaluation

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Technology Management
Production Environment
Incident Resolution
Root Cause Analysis
Strategic Planning
Budgeting
Resource Planning
Audit
Compliance
Stability Initiatives
High Availability
Monitoring
Failover
Resiliency
People Development
Performance Evaluation
Risk Management
Stakeholder Management
Global Enterprise

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