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Added 54 mins ago
Member of Technical Staff 3
Nutanix Indonesia
Vancouver, BC
$132,000 to $198,000 CAD / year
Full-time
…will play a crucial role in providing a solid Nutanix Cloud Manager (NCM) product to our customers. Your mission will be to build an observability platform that allows our customers to…
Added 54 mins ago
Director of Marketing
BinSentry
Kitchener, ON
$150,000 to $185,000 CAD / year
Full-time
BinSentry is seeking a Director of Marketing to lead our marketing organization. This is a senior, full-time
Added 1 hour ago
Security Guard - Full Time
Allied Universal
Windsor, ON
$18 CAD / hour
Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 1 hour ago
Senior IT Auditor
ATCO
Calgary, AB
Full-time
The Senior IT Auditor, Internal Audit plays a key role in strengthening our technology, cybersecurity, and risk-management environment. You’ll lead audits and advisory engagements that…
Added 1 hour ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
Reporting to the Director Stakeholder & Government Affairs, the Manager Indigenous Relations will serve as the main point of contact for Indigenous Communities and customers, Indigenous…
Added 2 hours ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
Full-time
Reporting to the Director Stakeholder & Government Affairs, the Manager Indigenous Relations will serve as the main point of contact for Indigenous Communities and customers, Indigenous…
Added 2 hours ago
Product Engineer / Product Manager
Murray Latta Progressive Machine Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
$115,000 to $125,000 CAD / year
Full-time
Help shape what comes next. You will learn directly from Kimwood’s experienced senior engineer, preserve knowledge built over decades and help turn customer needs into the next generation…
Added 2 hours ago
IT Client Services - Help Desk Analyst (Full-Time)
City of Thunder Bay
Thunder Bay, ON
Full-time
POSITION SUMMARY: Under the general supervision of the Manager - IT Client Services and the technical guidance of Help Desk Analyst II, provides client support relating to Corporate…
Added 2 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 2 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 2 hours ago
Repair Shop Manager and Safety Officer
GEA Group
Burlington, ON
Full-time
The Repair Shop Manager & Safety Officer is responsible for the overall leadership, performance and strategic development of the workshop operations. This role oversees daily execution…
Added 3 hours ago
Senior Specialist, CX Operations & Enablement
Chartered Professional Accountants of Canada (CPA Canada)
Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
The Senior Specialist, Customer Experience (CX) Operations & Enablement will play a hands-on role in modernizing CPA Canada’s customer service experience by turning service pain points,…
Added 3 hours ago
Business Manager
MIGSO-PCUBED
Toronto, ON
Full-time
A final exchange with the agency manager/senior business manager to discuss the conditional offer and benefits.
Added 3 hours ago
Business Analyst 3
Teranet Inc.
Winnipeg, MB
Full-time
Act as the liaison between the Senior Product Manager, Statutory Products, the development and quality assurance teams, to ensure product and service delivery is timely and cost-effective,…
Added 3 hours ago
Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
Pratt & Whitney
Longueuil, QC
Full-time
En tant que Superviseur de production - Atelier MED, vous vous rapporterez directement au Gestionnaire Sénior du secteur MED et Services d’outillage qui fait parti du Centre de Fabrication…
Added 4 hours ago
Senior Systems Engineer
ATS Industrial Automation
Cambridge, ON
Full-time
As a Senior Systems Engineer - Nuclear you are the driving technical force behind problem solving efforts. You will work with the customer, ATS project manager, and ATS design, assembly,…
Added 4 hours ago
Branch Manager/Directeur de succursale
Daikin Comfort
Longueuil, QC
Full-time
The Branch Manager oversees the branch’s operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity and loss prevention. Leads branch…
Added 4 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 4 hours ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 4 hours ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
Proven experience applying Customer Experience and Service Design approaches, including the development of personas, journey maps, service blueprints, ecosystem maps and current- and…
Added 4 hours ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
The Senior Project Manager is responsible for overseeing projects and workstreams related to the development of a Prescribing solution, including:
Added 4 hours ago
Canada Microsoft Alliance Lead
CGI
Toronto, ON
Full-time
Collaborating with the Microsoft Partner Development Manager aligned to CGI to define and execute Go to Market (GTM) programs that prioritize industries, define key offerings, and focus on…
Added 5 hours ago
Global Relationship Manager
Jobgether
Canada
Full-time
Develop and execute growth strategies balancing financial performance, business development, and customer satisfaction.
Added 5 hours ago
Engineering Manager - Helix Virtualization Platform
Jobgether
Canada
Full-time
You will partner with architects, senior developers, product managers, technologists, and distributed development teams to deliver high-quality capabilities.

Citi

Applications Support Sr Manager - Vice President

Mississauga, ON, Canada

Pay: $120,800.00 - $170,800.00
Job type: Full-time
Apply by: Sep 25, 2026
Experience: 6-10 years experience in an Apps Support role would be an added advantage, but not essential
Posting language: English
Posted: Sep 21, 2026

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Original job description

The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

Manages one or more apps support teams.
Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
Requires awareness of audit and compliance related issues.
Contributes to formulation of strategies for apps support and other functional areas.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Recommended Qualifications:

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde

Education:

Bachelor’s/University degree or equivalent experience , Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Senior Manager oversees application support teams, providing technical oversight and ensuring the stability and availability of critical systems. They act as a trusted partner to business heads while managing budgets, resources, and personnel performance.

Requirements

The role requires 6-10 years of experience in application support and strong people management capabilities. Candidates must possess excellent communication skills and a bachelor's degree or equivalent experience.

Skills

People management
Technical oversight
Incident management
Problem resolution
Root cause analysis
Strategic planning
Budget management
Communication
Diplomacy
Risk assessment
Compliance
Audit
Resource planning
Stakeholder management
Performance evaluation

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Technology Management
Production Environment
Incident Resolution
Root Cause Analysis
Strategic Planning
Budgeting
Resource Planning
Audit
Compliance
Stability Initiatives
High Availability
Monitoring
Failover
Resiliency
People Development
Performance Evaluation
Risk Management
Stakeholder Management
Global Enterprise

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