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Added 8 mins ago
T
Sr. Business Systems Analyst I
TD
Toronto, ON
- Full-time
EMT Group is seeking an experienced Business Systems Analyst to join our Portfolio team, providing requirements, analysis and stakeholder communication as necessary for Marketing Enablement…
Added 19 mins ago
TI
Credit Analyst
Tolko Industries
Vernon, BC
- Full-time
…play a vital role in managing credit risk while supporting business growth. They leverage their analytical skills and business acumen to provide vital information for business decisions. If…
Added 23 mins ago
UH
Financial Analyst III
University Health Network
Toronto, ON
- Full-time
As a key member of the Clinical Finance Team, the Financial Analyst III performs a wide range of professional accounting activities requiring application of advanced professional and…
Added 23 mins ago
D
Office Manager
Dexterra
Mississauga, ON
- $60,000 to $62,000 CAD / year
- Part-time
…Office Manager plans, organizes and evaluates the operation of financial and accounting departments alongside the Financial Business Analyst. Develop and implement the financial/accounting…
Added 24 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 28 mins ago
N
Senior Analyst, Rebates
Nutrien
Saskatoon, SK
- Full-time
Reporting to the Manager, NA Downstream Rebate Operations, the Senior Analyst, Rebates FP&A Business Partner will be responsible for supporting Strategic Supplier teams by managing rebate…
Added 28 mins ago
CF
Senior Manufacturing Accounting Systems & Process Analyst
Cavendish Farms
Dieppe, NB
- Full-time
Experience in manufacturing and cost accounting, including financial reporting, analysis, inventory, standard costing, and related business processes.
Added 28 mins ago
N
Senior Analyst, Rebates
Nutrien
Calgary, AB
- Full-time
Reporting to the Manager, NA Downstream Rebate Operations, the Senior Analyst, Rebates FP&A Business Partner will be responsible for supporting Strategic Supplier teams by managing rebate…
Added 49 mins ago
B
Business Systems Analyst/Digital Transformation/RPA
BeachHead
Toronto, ON
- $57.97 to $69.57 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Business Systems Analyst/Digital Transformation/RPA. This position involves spearheading complex business analysis…
Added 1 hour ago
B
Associate, Canadian Private Client Group, Burgundy Asset Management
BMO
Toronto, ON
- Full-time
· Chartered Financial Analyst (CFA) designation, Financial Planning (CFP) designation or willingness to pursue.
Added 1 hour ago
A
Senior Financial Accountant
ATCO
Calgary, AB
- Full-time
The Senior Financial Reporting Analyst is responsible for the consolidation, financial reporting, and accounting activities of ATCO Next Energy and ATCO Renewables. This role leads monthly,…
Added 1 hour ago
Business Analyst
Government of Alberta
AB
Job Title: Business Analyst (Legal Services Division)
Added 1 hour ago
UT
Business Data Analyst # 26-26279
US Tech Solutions
Toronto, ON
- $55 to $65 CAD / hour
- Contract
Our client is seeking an experienced Business Analyst V to support internal development initiatives focused on enterprise data and AI solutions within a highly regulated environment.
Added 1 hour ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA005)
Potenco
Canada
- Full-time
Procurement & Supply Chain Analyst / Supply Chain Data Analyst
Added 1 hour ago
BC
Analyst, Global Markets Client Analytics
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 1 hour ago
DI
Senior Business Systems Analyst (BSA) -Retail Banking / Digital Banking
Dawn InfoTek
Toronto, ON
- Contract
We are looking for an experienced Senior Business Systems Analyst (BSA) to support one of the major Canadian banking clients on its digital banking initiatives. The ideal candidate will…
Added 1 hour ago
BC
Analyst, Investment & Corporate Banking Client Analytics
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 1 hour ago
VB
Financial Analyst
Vaco by Highspring
Fredericton, NB
- $65,000 to $80,000 CAD / year
- Full-time
Financial Analyst role with an 80% financial reporting and 20% FP&A focus. The position will primarily support manufacturing-related financial activities and is intended for someone who can…
Added 1 hour ago
Wealth Planning Associate (18 month contract)
Nicola Wealth
Kelowna, BC
Chartered Investment Manager (CIM), Chartered Financial Analyst (CFA) Level 1
Added 1 hour ago
AC
Regulatory Reporting Analyst
Aston Carter
Montreal, QC
- $70 to $75 CAD / hour
- Contract
Added 1 hour ago
MR
Data Analyst IV
Motion Recruitment
Toronto, ON
- Contract
A leading Canadian financial institution is hiring a Senior Data Analyst / Product Owner for a hybrid, long-term contract role in Toronto, ON. The work is mostly Power BI, SQL, Python and…
Added 1 hour ago
V
Banker Support Analyst | Corporate Banking Operations
Vertage
Quebec, QC
- Contract
As a Banker Support Analyst, you will provide operational and credit support for both new and existing corporate client relationships, ensuring the accuracy, integrity, and maintenance of…
Added 1 hour ago
MC
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
- Contract
The successful candidates will define business requirements and support the delivery of accurate, compliant business and financial outcomes throughout the transformation.
Added 1 hour ago
RJ
Portfolio Associate, Advisory
Raymond James Ltd.
Toronto, ON
- Full-time
…with client presentations, a team player with a passion for financial markets and a strong inclination to support our advisory…
Added 1 hour ago
D
Business Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Business Analyst V – AI, Data & Risk Solutions to support the development of enterprise data and AI solutions within a leading financial institution.

Citi

Apps Support Analyst - Officer

Mississauga, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years experience.
Posting language: English
Posted: Oct 15, 2026

Original job description

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defense, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

The Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

The Apps Support Analyst provides technical and business support for users of Citi Applcations.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production.
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years experience.
Preferred with experience in Financial or Banking Industries
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
Previous experience or interest in standardization of procedures and practices.
Basic Business knowledge/ understanding of financial markets and products.
Knowledge/ experience of problem Management Tools.
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder

Education:

Bachelor’s/University degree or equivalent experience

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Apps Support Analyst provides technical and business support for trading desk applications, acting as the first line of defense for platform stability. Responsibilities include managing application releases, resolving user queries, and collaborating with technology partners to ensure efficient system performance.

Requirements

Candidates should have 2-5 years of experience, preferably within the financial or banking industry, with a solid understanding of application support procedures. Strong analytical, communication, and interpersonal skills are required, along with a bachelor's degree or equivalent experience.

Skills

Apps support
Technical support
ITIL
Financial markets
Data analysis
Problem management
Stakeholder management
Disaster recovery
Application deployment
Risk assessment
Communication
Analytical thinking
Troubleshooting
Documentation
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Apps Support
Trading Desk
ITIL
Front Office
Financial Markets
Risk Management
Disaster Recovery
Application Releases
Infrastructure Updates
Bug Fixes
Technical Support
Stakeholder Management
Data Analysis
Banking
Stability
Efficiency
Effectiveness
Compliance
Issue Tracking
Technology Strategy

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