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Added 2 mins ago
M
Pricing - Products & Partnerships Analyst
Moneris
Toronto, ON
- Full-time
…with accurate cost data, and provide insights that support business…
Added 32 mins ago
AG
Analyste FP&A Sénior - Senior FP&A Analyst
Amiel Group
Laval, QC
- Full-time
We are looking for a Senior FP&A Analyst who wants to play a key role in our company’s growth and performance. More than just an analytical role, this position will allow you to actively…
Added 1 hour ago
C
Customer Service Intermediate Analyst
Citi
Toronto, ON · Mississauga, ON
- Full-time
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.…
Added 2 hours ago
I
Director of Revenue Growth & Partnerships
InsuranceWorks.ca
Toronto, ON
- Full-time
…aging and environmental stewardship. Our Client is a dynamic, bilingual, member-engaged…
Added 3 hours ago
C/
Policy Advisor
CIRO / OCRI
Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
- Full-time
University degree in law, business, finance or equivalent
Added 3 hours ago
A
Data Analyst - PT
Acosta
Toronto, ON · Etobicoke, ON
- Part-time
Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.
Added 4 hours ago
DI
Analyste de Crédit et de Recouvrement | Credit and Collection Analyst
Delmar International Inc.
Montreal, QC
- Full-time
Regular contact with clients must be maintained. When clients are not respecting deadlines, the analyst will be expected to explore the reasons, propose solutions, and escalate the matter…
Added 4 hours ago
Bilingual Business Analyst
Capgemini
Montreal, QC
We are seeking a Business Analyst to support a business transformation project within the aerospace industry. The successful candidate will work closely with business stakeholders, project…
Added 4 hours ago
DI
Analyste de Crédit et de Recouvrement | Credit and Collection Analyst
Delmar International Inc.
Montreal, QC
- Full-time
Regular contact with clients must be maintained. When clients are not respecting deadlines, the analyst will be expected to explore the reasons, propose solutions, and escalate the matter…
Added 4 hours ago
M
Operations Lead
Meroka
Montreal, QC
- Full-time
…essential part of what makes Meroka special. From the junior analyst to the CEO, everyone thinks about what is good for the company, what is good for our partners and how to contribute to…
Added 5 hours ago
CE
Business Analyst - Bilingual
Capgemini Engineering
Mirabel, QC
- Full-time
Role – Bilingual Business Analyst – (Preferred – Aerospace domain Exp)
Added 5 hours ago
FM
Analyste bilingue (anglais et français) des services aux concessionnaires/Bilingual (English & French) Dealer Services Analyst
Ford Motor Company
Oakville, ON
- Full-time
As a Bilingual (English & French) Dealer Services Analyst (DSA), you'll be at the heart of our credit team, playing a crucial role in helping customers finance their vehicles. You'll:
Added 6 hours ago
IF
Senior Product Manager
Intact FC
Montreal, QC
- Full-time
Work closely with the development team - IT Business Analysts, Developers, and Testers - as the stakeholder representative, and be responsible for delivering product roadmaps by…
Added 7 hours ago
Sales Operations Analyst - 20-month contract
Brother Canada
Dollard-Des Ormeaux, QC · Mississauga, ON
Reporting to the Director, B2C Sales, the B2C Sales Operations Analyst supports the B2C Sales team by managing sales reporting, analytics, and operational processes. The role works closely…
Added 7 hours ago
RA
Project Document Management Analyst
Recrute Action
Montreal, QC
- Contract
Bilingual (English and French) to collaborate with global project teams, provide training and support to stakeholders, and coordinate project documentation in both languages.
Added 2 days ago
EI
Analyste commercial
Emplo Inc.
Gatineau, QC
- Full-time
We are looking for someone who will be responsible for analyzing the business needs of a variety of clients with different business issues. The person will work upstream of the technical…
Added 2 days ago
DF
Business Analyst II - Senior Pharmacy Operations
Decisive Farming by TELUS Agriculture
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the…
Added 2 days ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
The immediate need is to staff 1 position with a language requirement of English essential and 1 position with a language requirement of bilingual imperative (CBC/CBC) on a term basis.
Added 2 days ago
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BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
QC · Les Laurentides Regional County Municipality, QC
- Full-time
Review low and medium complexity service requests and recommend risk-mitigation solutions in collaboration with Credit Risk Management, Business Centres, and internal partners.
Added 2 days ago
B
BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
Montreal, QC
- Full-time
Review low and medium complexity service requests and recommend risk-mitigation solutions in collaboration with Credit Risk Management, Business Centres, and internal partners.
Added 2 days ago
B
Financial Analyst, Engineering
Bombardier
Dorval, QC
- Full-time
As a Financial Analyst, Engineering, you will play a critical role in supporting the financial planning and performance management of Bombardier's Engineering and Product Development…
Added 2 days ago
DT
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
…provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern…
Added 2 days ago
NF
Service Desk Analyst
Northbridge Financial
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 2 days ago
MP
Senior Investment Analyst
Mandeville Private Client Inc.
Burlington, ON
- Full-time
We are looking for an experienced Senior Investment Analyst to manage our Product Shelf. This role is part of the Product and Portfolio Management Department, and reports to the Chief…
Added 2 days ago
C
Business Banking Analyst – Virtual – Bilingual
CIBC
Quebec, QC
- Full-time
As a Business Banking Analyst, you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll support our Business Banking clients and…

Citi

Bilingual Client Services Analyst

Toronto, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Sep 30, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Language - We require written and verbal fluency in French and English
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by providing support, resolving issues, and ensuring professional communication. They also drive process improvements and maintain compliance with regulatory requirements while coordinating with internal teams.

Requirements

Candidates must have 2-5 years of customer experience and demonstrate fluency in both French and English. A bachelor's degree or equivalent experience is required, along with strong analytical, project management, and communication skills.

Skills

Customer service
Project management
Analytical skills
Investigative skills
Communication
Stakeholder influence
Risk management
Process improvement
Regulatory compliance
Financial environment experience
Bilingualism
French
English
Organizational skills
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Regulatory Requirements
Risk Management
Project Management
Analytical Skills
Financial Environment
Stakeholder Management
Compliance
Reporting
Audit Preparation
Capacity Planning
Bilingual
Institutional Customer Service

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