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Added 14 mins ago
Senior Financial Planning & Reporting Analyst
Agnico Eagle Mines Limited
Kirkland Lake, ON
Full-time
Identify and implement process improvements that enhance reporting efficiency, data quality, financial controls, reporting capabilities, and business intelligence solutions.
Added 14 mins ago
Financial Business Analyst - ITS - FT Admin Contract
Humber College
Toronto, ON
Contract
Position Title: Business Analyst – Financial Business Analyst
Added 14 mins ago
Product Owner
AGM Tech Solutions - A Woman and Latina-owned IT Staffing Firm-an Inc. 5000 company
Toronto, ON · Greater Toronto Area, Canada
Contract
We're Hiring: Product Owner / Business Analyst | Time & Attendance and Workforce Management
Added 14 mins ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
The AI & Digital Innovation team builds and runs AI products used across QuadReal, from document intelligence and underwriting support to agentic workflows connected to our core platforms.…
Added 14 mins ago
Manager, Supply Portfolio Optimization & Analytics
Superior Plus Corp
Calgary, AB
Full-time
Drive Commercial Intelligence & Business Development
Added 14 mins ago
Business Data Analyst
Gala Solutions
Toronto, ON
Contract
Working with the project teams, business stakeholders, and technical SMEs; data insights on a growing portfolio of interactive dashboards across many product teams
Added 14 mins ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
The AI & Digital Innovation team builds and runs AI products used across QuadReal, from document intelligence and underwriting support to agentic workflows connected to our core platforms.…
Added 14 mins ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
The AI & Digital Innovation team builds and runs AI products used across QuadReal, from document intelligence and underwriting support to agentic workflows connected to our core platforms.…
Added 16 mins ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 16 mins ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 31 mins ago
Senior Business Analyst
Manulife
Toronto, ON
Full-time
Provide Business Systems Analysis function by working closely with Global Treasury Cash Operations and technology teams to support process re-engineering, automation, data transformation,…
Added 31 mins ago
Data Analyst, Go-To-Market Sales Insights
Lyft
Toronto, ON
Data is at the heart of Lyft Business's products and decision-making. We're looking to hire a Data Analyst to build the tools and analytics that drive revenue for the sales organization…
Added 45 mins ago
Senior Finance Manager
Insight Global
Toronto, ON · North York, ON
$135,000 to $160,000 CAD / year
Full-time
Prior experience as a financial analyst and demonstrated success in planning, forecasting, business analysis, and performance management.
Added 45 mins ago
Senior Analyst, Business Performance
Enercare Inc.
Markham, ON
Full-time
The Senior Analyst, Business Performance plays a critical role in supporting all areas of the business units by providing financial oversight, operational support, strategic insights, and…
Added 45 mins ago
HSEQR Analyst
IMCD Group
Brampton, ON
Contract
The HSEQR Analyst supports IMCD Canada's Health, Safety, Environment, Quality and Regulatory Affairs programs through the management of compliance documentation, customer requests, and…
Added 45 mins ago
PhD Researcher (2026-2027 PhD Job Market)
Bank of Canada
Ottawa, ON
Full-time
…we are reinventing central banking, renewing ways of doing business and reinforcing a culture of…
Added 46 mins ago
Manager, Supply Portfolio Optimization & Analytics - Superior Plus
Superior Plus Propane Talent Acquisition
Calgary, AB
Drive Commercial Intelligence & Business Development
Added 46 mins ago
Operations Financial Analyst
The City of Red Deer
Red Deer, AB
The Operations Financial Analyst provides analytical, systems, business process and financial support to the Utilities department, helping ensure the long-term financial sustainability of…
Added 46 mins ago
Business Intelligence Analyst
ODRA Road Sweepers
Winnipeg, MB
Full-time
This is a highly analytical and business-focused role working directly with ODRA's senior leadership team and company owners. The Business Intelligence Analyst is responsible for…
Added 1 hour ago
Senior Financial Analyst
Insight Global
Toronto, ON · North York, ON
$95,000 to $110,000 CAD / year
Full-time
This forward-looking role is for an experienced senior analyst who can help shape the evolution of the Pro business and demonstrate readiness for broader leadership. It combines ongoing…
Added 1 hour ago
Temporary Accounting Analyst
Altis
Toronto, ON
$35 to $41 CAD / hour
Contract
We’re seeking an Accounting Analyst to join a purpose-driven organization for a year-end contract supporting financial reporting, reconciliations and day-to-day accounting operations.…
Added 1 hour ago
Associate Analyst, Vendor Compliance
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting into the Compliance Manager, the associate analyst supports the compliance program on both sides of the supply chain. On the inbound side, you monitor supplier performance,…
Added 1 hour ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Demand Management Senior Manager, the Analyst, Demand Management plays a key role in supporting Demand Management operations, systems, and process improvement initiatives…
Added 1 hour ago
Sr. Business Analyst (Merchandise Financial Planning) (Hybrid)
Foot Locker
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Foot Locker, Inc. is seeking a highly analytical and detail-oriented Sr. Business Analyst to support the Merchandise Financial Planning (MFP) organization. This role is critical in…
Added 1 hour ago
Commodity Manager, Optics
L3Harris Technologies
Toronto, ON
Support the Bids & Proposal teams with specific market intelligence on supplier for future business pursuits and RFP support. Direct the Business Analyst on bid BOM evaluation, target cost,…

Citi

Bilingual Client Services Analyst

Toronto, ON, Canada

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Language - We require written and verbal fluency in French and English
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by providing support, resolving issues, and ensuring professional communication. They also drive process improvements and maintain compliance with regulatory requirements while coordinating with internal teams.

Requirements

Candidates must have 2-5 years of customer experience and demonstrate fluency in both French and English. A bachelor's degree or equivalent experience is required, along with strong analytical, project management, and communication skills.

Skills

Customer service
Project management
Analytical skills
Investigative skills
Communication
Stakeholder influence
Risk management
Process improvement
Regulatory compliance
Financial environment experience
Bilingualism
French
English
Organizational skills
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Regulatory Requirements
Risk Management
Project Management
Analytical Skills
Financial Environment
Stakeholder Management
Compliance
Reporting
Audit Preparation
Capacity Planning
Bilingual
Institutional Customer Service

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