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Added 11 mins ago
Team Lead, Accounts Receivable
KARL STORZ North America
Mississauga, ON
Full-time
Ensure compliance with company policies, accounting standards, and internal control requirements.
Added 11 mins ago
Senior Financial Analyst
Celeros Flow Technology
Burlington, ON
Full-time
The Senior Financial Analyst will be responsible for leading the financial consolidation and reporting for our Canada legal entity which includes a large manufacturing facility and two…
Added 11 mins ago
Student, Business Process Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 41 mins ago
Quality Assurance Analyst
Co-operators
Toronto, ON
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 41 mins ago
Financial Planning and Analysis Specialist
Altis
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Senior Financial Planning Analyst, Capital Accounting and Planning
Added 41 mins ago
Accounting Assistant
Hays
Oakville, ON
$55,000 to $60,000 CAD / year
Full-time
…expansion initiatives underway, they are looking to add an Accounting Analyst to their collaborative finance…
Added 56 mins ago
Product Analyst, Data Platform and Analytics
Caseware
Toronto, ON
$108,000 to $112,000 CAD / year
Full-time
At Caseware, we are at the forefront of this transformation, defining and building the future of accounting technology. We seek a Product Analyst, Data Platform and Analytics to play a…
Added 1 hour ago
Business Analyst
LTM
Mississauga, ON
Full-time
Experience: 6+ years of experience in Banking / Financial Services working as a Business Analyst, Project Manager, or dual BA/PM.
Added 1 hour ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Ratings
Toronto, ON
Full-time
…capital market decisions. This role entails serving as a primary analyst in the U.S. and Canadian Utilities team. Qualitative credentials will weigh meaningfully in the selection of the…
Added 1 hour ago
Senior Financial Analyst, Deal Desk (Strategic Finance)
Liftoff
Canada
We’re looking for a talented Senior Financial Analyst to join our Deal Desk team within Strategic Finance. The Deal Desk team works cross-functionally with sales, accounting, analytics,…
Added 1 hour ago
Team Lead, Accounts Receivable
KARL STORZ
Mississauga, ON
Ensure compliance with company policies, accounting standards, and internal control requirements.
Added 1 hour ago
Data Analyst
People Corporation
Markham, ON · ON - McAteer Markham
Full-time
We are seeking a Data Analyst to work in our Toronto office providing support to our management staff in the administration of group insurance and self-funded health benefits and both…
Added 1 hour ago
Loan Administrator / Loan Operations Analyst
Astek
Montreal, QC
Full-time
Added 1 hour ago
Inventory Control Analyst
Rexall Care Network
Mississauga, ON
Full-time
Support period-end and year-end inventory accounting activities, including inventory-related reconciliations, journal entries, provisions, accruals, and financial analysis.
Added 1 hour ago
Broker Bill Analyst (12 Month Contract)
Northbridge Financial
Toronto, ON
Full-time
What it’s like to be a Northbridge Broker Bill Analyst
Added 1 hour ago
Sr. Compliance Analyst
Open Text Corporation
Mississauga, ON
Sr. Compliance Analyst. Full-Time on-site, Mississauga, ON office
Added 1 hour ago
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
Contract
Support accurate and compliant accounting and financial-reporting outcomes.
Added 1 hour ago
Senior Data Analyst
Bevertec
Toronto, ON
Contract
Pension funds or similar financial institutions
Added 2 hours ago
Business Systems Analyst – Capital Markets
Confiar Services
Toronto, ON
Contract
We are looking for an experienced Business Systems Analyst with Capital Markets experience to work closely with business stakeholders, technology teams, and product teams. The candidate…
Added 2 hours ago
Senior FP & A Analyst
Steam Whistle Brewing
Toronto, ON · Greater Toronto Area, Canada
Full-time
We have an exciting opportunity for a Senior Financial Planning & Analysis Analyst to join our finance team reporting to the VP Finance/CFO.
Added 2 hours ago
Funding & Corporate Tax Analyst | Analyste en financement et fiscalité
R&D Partners
Montreal, QC
Full-time
Collect financial and tax information required for the government funding
Added 2 hours ago
Associate – Business Development & Capital Markets
KCG Search
Vancouver, BC
$70,000 to $90,000 CAD / year
Full-time
KCG Search is partnering with a growing boutique financial advisory firm in Vancouver to hire two Associates for its Business Development & Capital Markets team.
Added 2 hours ago
Investment Banking Analyst - Metals & Mining
Citi
Toronto, ON
Full-time
Citi is looking for an Investment Banking Analyst to join our Metals & Mining coverage team in Toronto. The Investment Banking Analyst is an intermediate level position responsible for…
Added 2 hours ago
Data & Business Intelligence Analyst
Colonnade Management Inc.
Ottawa, ON
$70,000 to $80,000 CAD / year
Full-time
…an opportunity for a full-time, Data & Business Intelligence Analyst at our Ottawa…
Added 2 hours ago
Credit Analyst
Franklin Empire Inc
Toronto, ON · Kitchener, ON
$50,000 to $55,000 CAD / year
The company is looking for a Credit Analyst for its GTA-based customers.

Citi

Bilingual Client Services Analyst

Toronto, ON, Canada

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Language - We require written and verbal fluency in French and English
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply About employer

More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by providing support, resolving issues, and ensuring professional communication. They also drive process improvements and maintain compliance with regulatory requirements while coordinating with internal teams.

Requirements

Candidates must have 2-5 years of customer experience and demonstrate fluency in both French and English. A bachelor's degree or equivalent experience is required, along with strong analytical, project management, and communication skills.

Skills

Customer service
Project management
Analytical skills
Investigative skills
Communication
Stakeholder influence
Risk management
Process improvement
Regulatory compliance
Financial environment experience
Bilingualism
French
English
Organizational skills
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Regulatory Requirements
Risk Management
Project Management
Analytical Skills
Financial Environment
Stakeholder Management
Compliance
Reporting
Audit Preparation
Capacity Planning
Bilingual
Institutional Customer Service

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