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Added 28 mins ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Ratings
Toronto, ON
Full-time
…capital market decisions. This role entails serving as a primary analyst in the U.S. and Canadian Utilities team. Qualitative credentials will weigh meaningfully in the selection of the…
Added 30 mins ago
Team Lead, Accounts Receivable
KARL STORZ
Mississauga, ON
Ensure adequate workload balancing and portfolio coverage.
Added 43 mins ago
Business Systems Analyst
J&M Group
Toronto, ON
Contract
8+ years of experience in Business Analysis, Systems Analysis, Application Portfolio Management, DevOps Support, or Service Management (10+ preferred).
Added 45 mins ago
Sr. Compliance Analyst
Open Text Corporation
Mississauga, ON
Sr. Compliance Analyst. Full-Time on-site, Mississauga, ON office
Added 45 mins ago
Analyst II HPLC/GC-MS - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
Up to $52,000 CAD / year
Full-time
…independent companies across 57 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin,…
Added 58 mins ago
Senior Data Analyst
Bevertec
Toronto, ON
Contract
Strong understanding of investment management, including trading workflows, portfolio data, and front‑office concepts
Added 1 hour ago
Analyst II HPLC/GC-MS - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
$52,000 CAD / year
Full-time
…independent companies across 57 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin,…
Added 1 hour ago
Business Analyst Student - (12 months) - Winter Term 2027
Canadian Tire Corporation
Mississauga, ON
Full-time
Collaborate successfully with key stakeholders both internal and external acting as a liaison and a change agent driving efficiencies and better decision making for our portfolio.
Added 1 hour ago
Technical Support Analyst
Bayshore
Markham, ON
The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact…
Added 1 hour ago
Senior Business Data Analyst
Infotek Consulting Inc.
Toronto, ON
Contract
Our client is seeking a Senior Business Data Analyst to support an Investments Data Team. This role requires a strong combination of investment-domain knowledge, business analysis, and…
Added 1 hour ago
Data Analyst
Computershare Canada
Montreal, QC
Full-time
…transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public…
Added 1 hour ago
Junior Funding Analyst, Investment Management
KV Capital
AB · Edmonton, AB
Full-time
…investments in real estate supply chain businesses. Managing a robust portfolio of +$1.8 billion in funded investments, accompanied by +$1 billion in assets under management, our dedicated…
Added 1 hour ago
Cash & Collections Analyst (12 Month Contract - Hybrid)
OpenTable
Toronto, ON
Full-time
…how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our…
Added 1 hour ago
Manager, Financial Planning and Analysis
Staples Canada
Richmond Hill, ON
$110,000 to $120,000 USD / year
Full-time
…forecasting, reporting, and analysis for a growing Services portfolio, including print, warranties, subscriptions, and other service…
Added 1 hour ago
Manager, Financial Planning and Analysis
Staples Inc.
Richmond Hill, ON
Full-time
…forecasting, reporting, and analysis for a growing Services portfolio, including print, warranties, subscriptions, and other service…
Added 2 hours ago
Benefits Analyst – 12 to 16 Month Term Contract with Potential for Permanent Opportunity
Go2STAFFING
Toronto, ON
Full-time
Benefits Analyst – 12-Month Contract with Potential for Permanent Opportunity
Added 2 hours ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Group
Toronto, ON
…capital market decisions. This role entails serving as a primary analyst in the U.S. and Canadian Utilities team. Qualitative credentials will weigh meaningfully in the selection of the…
Added 2 hours ago
Senior Business Data Analyst (Asset Management)
Recrute Action
Toronto, ON
Contract
Cross‑system investigations: Use SQL/Python to compare datasets across platforms, identify discrepancies, and interpret meaning from a trading or portfolio‑management perspective.
Added 3 hours ago
Data Analyst
Computershare
Montreal, QC
Full-time
Added 3 hours ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
…competitive intelligence, and solution strategy across its evolving portfolio of consent-based marketing, lead management and identity…
Added 3 hours ago
Senior Technical Business Systems Analyst
Apptoza Inc.
Brampton, ON
Contract
MUST Have SkillsetsStrong experience as a Business Systems Analyst| Systems Analyst| or Technical Business Analyst.Expertise in requirements gathering| documentation| stakeholder…
Added 3 hours ago
Analytics Lead, Central Market Management
Lyft
Toronto, ON
Full-time
We are looking for an analyst to join the Central Market Management team and help us grow our market share. You will work with cross-functional stakeholders to analyze and improve existing…
Added 3 hours ago
Analyst, Online Customer Experience
The Home Depot Canada
Toronto, ON · Greater Toronto Area, Canada
$65,000 to $75,000 CAD / year
Contract
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 3 hours ago
ANALYST / SENIOR ANALYST - SEED VENTURE FUND
BDC
Toronto, ON
Full-time
…and technologies. Post-investment the team works closely with portfolio companies and leverages its experience and networks to assist across company operations including go-to-market,…
Added 3 hours ago
Deduction and A/R Analyst- 12 Month Contract
Flora Food Group
Toronto, ON
…with internal teams and customers, taking ownership of your portfolio and driving issues to resolution. You thrive in a structured yet dynamic environment, balancing accuracy with…

Citi

Bilingual Client Services Analyst

Toronto, ON, Canada

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Language - We require written and verbal fluency in French and English
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply About employer

More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by providing support, resolving issues, and ensuring professional communication. They also drive process improvements and maintain compliance with regulatory requirements while coordinating with internal teams.

Requirements

Candidates must have 2-5 years of customer experience and demonstrate fluency in both French and English. A bachelor's degree or equivalent experience is required, along with strong analytical, project management, and communication skills.

Skills

Customer service
Project management
Analytical skills
Investigative skills
Communication
Stakeholder influence
Risk management
Process improvement
Regulatory compliance
Financial environment experience
Bilingualism
French
English
Organizational skills
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Regulatory Requirements
Risk Management
Project Management
Analytical Skills
Financial Environment
Stakeholder Management
Compliance
Reporting
Audit Preparation
Capacity Planning
Bilingual
Institutional Customer Service

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