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Added 11 mins ago
IT Functional Analyst - ERP
Carrières/Careers – Creaform
Levis, QC
Full-time
Reporting to the Global Business Systems team, the ERP Functional Analyst serves as a key liaison between business teams and Information Technology. In this role, you will support,…
Added 13 mins ago
Senior Financial Analyst
Gunnebo Canada
Woodbridge, ON
Full-time
We are looking for a hands-on, detail-oriented Senior Financial Analyst who can balance day-to-day accounting responsibilities with process improvement and business partnership. The…
Added 13 mins ago
Senior Business Data Analyst (Asset Management)
Recrute Action
Toronto, ON
Contract
Business analysis: Partner with investment managers and front‑office teams to understand business needs, data requirements, and system workflows.
Added 42 mins ago
Business System Analyst - Guidewire ClaimCenter(GWCC)
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Assisting with formulating and defining systems (system configuration) scope and objectives through research and fact-finding combined with a basic understanding of business systems and…
Added 43 mins ago
QA Team Lead
GS1 Canada
Toronto, ON · North York, ON
$95,000 to $115,000 CAD / year
Full-time
Work with Architects to understand system boundaries, event-driven flows, and API contracts in the Platform 3.0 DDD architecture; ensure acceptance criteria are testable and traceable.
Added 56 mins ago
Facility Operations & Planning Manager
Metro Vancouver
BC · British Columbia, Canada
Full-time
Utility System Operations Technician - Metro Vancouver
Added 58 mins ago
Data Analyst
Computershare
Montreal, QC
Full-time
Once the data has been inspected in system testing and we are convinced everything is being displayed correctly, then we advise the business for them to validate and confirm that everything…
Added 58 mins ago
Functional Anayst
Valnet Inc.
Montreal, QC
Full-time
Valnet is seeking a highly analytical, knowledgeable and driven Functional Analyst to join a multi-functional development team. The Functional Analyst will be a key player in bridging the…
Added 1 hour ago
Senior PSA (Probabilistic Safety) Analyst
AtkinsRéalis
Mississauga, ON
Full-time
Broad knowledge of system operation, plant response and understanding of underlying reliability principles.
Added 1 hour ago
Senior PSA (Probabilistic Safety) Analyst
AtkinsRéalis
Mississauga, ON
Full-time
Broad knowledge of system operation, plant response and understanding of underlying reliability principles.
Added 1 hour ago
Senior Specialist, Cybersecurity (ON)
Great Canadian Entertainment
Toronto, ON · North York, ON
…triaging, and responding to security alerts and incidents. The analyst plays a hands-on role in managing security infrastructure, threat intelligence integration, and ensuring the…
Added 1 hour ago
Core Banking Business Analyst
Enterprise Solutions Inc.
Toronto, ON
Contract
We are seeking an experienced Core Banking Business Analyst to support banking transformation, core banking implementation, enhancement, and integration initiatives. The ideal candidate…
Added 1 hour ago
Quality Assurance Analyst
Spait Infotech
Canada
Full-time
Execute functional, regression, integration, system, and user acceptance testing.
Added 1 hour ago
Intermediate Business Analyst
TEKsystems
Calgary, AB
Contract
This is not a traditional Business Analyst role focused solely on software implementation projects or detailed system specifications.
Added 2 hours ago
Business Analyst II
BrokerLink
Toronto, ON
Full-time
We are seeking a versatile and high-performing Business Analyst Level II to join our Business Analysts team within Brokerlink’s ePMO and work out of one of our offices in Alberta, Ontario,…
Added 2 hours ago
Senior Financial Analyst, Supply Chain Accounting (16 Month Contract)
Canadian Tire Corporation
Toronto, ON
$85,000 to $95,000 CAD / year
Full-time
…projects, contracts, and financial results. The Senior Financial Analyst, Supply Chain Accounting will play a key role within the accounting group and will require experience establishing…
Added 2 hours ago
Programmer/Analyst - Initiatives/Opportunities
Fanshawe Toronto@ILAC
London, ON
Full-time
…the colleges Enterprise Resource Planning Student Information System Migration. The analysts will help support key initiatives regarding the conversion, migration, integration and reporting…
Added 2 hours ago
ITS Analyst
Norsk Hydro
Mississauga, ON
Full-time
The IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from…
Added 2 hours ago
Programmer Analyst (IT Application)
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
$31.57 to $40.16 CAD / hour
Full-time
…the work day dedicated to computer use, data analysis, and system navigation. The Programmer Analyst must demonstrate their commitment to safety by consistently ensuring the well-being of…
Added 2 hours ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
8+ years of experience as a Business Systems Analyst, with direct involvement in system build and integration projects.
Added 3 hours ago
Bilingual Client Services Analyst
Citi
Toronto, ON
Full-time
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.…
Added 3 hours ago
Guidewire Analyst
Maarut
Quebec, QC
Contract
Added 3 hours ago
Data Analyst
Lorven Technologies Inc.
Toronto, ON
Contract
We are seeking an experienced Data Analyst with strong business analysis, SQL, data modeling, and technical requirements experience. The ideal candidate will have a strong understanding of…
Added 3 hours ago
Business Systems Analyst V # 26-24723
US Tech Solutions
Toronto, ON
$80 to $85 CAD / hour
Contract
We are seeking an experienced Business Systems Analyst with strong technology delivery experience and expertise in QRM, Treasury, Asset-Liability Management (ALM), Interest Rate Risk (IRR),…
Added 3 hours ago
Meditech Support Analyst
Royal Victoria Regional Health Centre
Barrie, ON
Full-time
…integrations and operational functions. The MEDITECH Support Analyst functions as Tier 2 service and support and may also support various workflow and modules associated with user and…

Citi

Bilingual Client Services Analyst

Toronto, ON, Canada

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Language - We require written and verbal fluency in French and English
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by providing support, resolving issues, and ensuring professional communication. They also drive process improvements and maintain compliance with regulatory requirements while coordinating with internal teams.

Requirements

Candidates must have 2-5 years of customer experience and demonstrate fluency in both French and English. A bachelor's degree or equivalent experience is required, along with strong analytical, project management, and communication skills.

Skills

Customer service
Project management
Analytical skills
Investigative skills
Communication
Stakeholder influence
Risk management
Process improvement
Regulatory compliance
Financial environment experience
Bilingualism
French
English
Organizational skills
Accountability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Regulatory Requirements
Risk Management
Project Management
Analytical Skills
Financial Environment
Stakeholder Management
Compliance
Reporting
Audit Preparation
Capacity Planning
Bilingual
Institutional Customer Service

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