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Added 3 mins ago
CC
Industrial Automation Specialist
Club Coffee LP
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Own technical execution of automation projects as scoped by the Production Business Analyst, including configuration, testing, commissioning, go-live support, and vendor coordination.
Added 1 hour ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 1 hour ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…and is made up of business development, sales, marketing and support professionals, data scientists, software engineers, project managers and finance, HR, and IT professionals. We are…
Added 1 hour ago
FT
Sales Operations Coordinator
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 1 hour ago
TU
Regulatory Analyst
targetjobs UK
Toronto, ON
- Full-time
Customer Support: help customers with enquiries related to regulatory intelligence.
Added 2 hours ago
A
Senior Analyst
Aon
Montreal, QC
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 2 hours ago
A
Senior Analyst
Aon
Toronto, ON
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 2 hours ago
A
Senior Analyst
Aon
Saskatoon, SK
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
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Senior Analyst
Aon
Vancouver, BC
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 2 hours ago
A
Actuarial Configuration Specialist - Pension Administration
Aon
Montreal, QC
- Full-time
…The team works closely with internal teams to implement and support solutions for clients. This is an excellent opportunity for a pension analyst looking to familiarize themselves with…
Added 2 hours ago
A
Senior Analyst
Aon
Calgary, AB
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 2 hours ago
A
Senior Analyst
Aon
Halifax, NS
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 2 hours ago
A
Senior Analyst
Aon
AB · Edmonton, AB
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 2 hours ago
A
Senior Analyst
Aon
Winnipeg, MB
- Full-time
Aon Is Looking for a Senior Analyst, Client Information Management - Health Solutions Practice (anywhere in Canada).
Added 2 hours ago
P
Cybersecurity GRC Analyst
Powerex
Vancouver, BC
- Full-time
…reliability, integrity, and availability of the systems that support our…
Added 2 hours ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 2 hours ago
I
Senior Actuarial Analyst
IVARI
Toronto, ON
- $105,000 to $135,000 CAD / year
- Full-time
…valuation, financial reporting, capital reporting and modelling support, including IFRS17 and Bermuda EBS…
Added 2 hours ago
VN
Quality Assurance Analyst
Vitalus Nutrition Inc
Abbotsford, BC
- $56,000 to $60,000 CAD / year
- Full-time
…the trust of our customers every day. As a Quality Assurance Analyst, you'll play a key role in ensuring the safe, compliant, high-quality products we produce meet customer and regulatory…
Added 2 hours ago
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PCL Construction
Edmonton, AB
Providing robust, customer-centric support to all system users.
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Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
- $90,000 to $115,000 CAD / year
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You will collaborate closely with operations business analyst liaisons and cross-functional stakeholders to translate business requirements into scalable, secure, and efficient technical…
Added 2 hours ago
DT
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
…and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we…
Added 2 hours ago
KI
Co-op/ Intern Application Security Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
…our team as we continue to innovate and revolutionize how we support our…
Added 2 hours ago
NF
Service Desk Analyst
Northbridge Financial
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 3 hours ago
I
Quality Assurance Analyst
IntouchCX
Winnipeg, MB
- Full-time
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating…
Added 3 hours ago
S
Technical Analyst
SaskTel
Regina, SK
- Full-time
Desktop - Plans, designs, automates, implements and/or provides advanced support for the hardware, operating systems and products that make up the SaskTel and/or customer standard desktop..

Citi

Client Onboarding Manager

Mississauga, ON, Canada
Toronto, ON, Canada

$88,240.00 - $132,360.00 · Full-time

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Job details

Pay: $88,240.00 - $132,360.00
Job type: Full-time
Experience: 5 to 8 years of experience in client onboarding, operations, project management, relationship management, or a comparable client-facing role.
Posting language: English
Posted: Oct 2, 2026

Original job description

Citi Commercial Bank partners with mid-sized companies across a broad range of industries, helping them grow, expand into new markets, and navigate increasingly complex business environments - and as a Client Onboarding Senior Analyst, you will be at the center of that experience. In this role, you will own the end-to-end onboarding and account opening process for new and existing client relationships, coordinating across multiple functions to deliver a seamless first experience with Citi. Your ability to manage competing priorities, drive accountability, and maintain rigorous attention to detail will directly shape the quality and speed of every client onboarding you lead.

Responsibilities

Lead the end-to-end onboarding and account opening process for new client relationships, ensuring each engagement is completed accurately, efficiently, and to the highest standard of client experience.
Serve as the primary point of contact between clients and internal banking teams throughout the onboarding lifecycle, maintaining clear and consistent communication at every stage.
Complete client risk profiles and relationship updates using Citi's onboarding platforms, ensuring all documentation received is current, accurate, and compliant with applicable policies.
Coordinate with KYC teams, the Account Opening division, and product partners to ensure onboarding requests are processed in a timely and well-sequenced manner.
Identify and escalate risks, remove process obstacles, and monitor open items to maintain momentum across each onboarding engagement.
Analyze existing onboarding processes and systems to surface improvement opportunities, contributing to initiatives that increase efficiency, reduce delays, and enhance the client experience.
Assess risk at each stage of the onboarding process, ensuring decisions reflect sound judgment and full compliance with applicable laws, regulations, and internal policies.

Required qualifications & skills

5 to 8 years of experience in client onboarding, operations, project management, relationship management, or a comparable client-facing role.
Demonstrated ability to manage multiple concurrent deadlines, priorities competing demands, and deliver results under pressure.
Strong verbal and written communication skills, with the ability to build credibility with both client contacts and internal partners.
Meticulous attention to detail, particularly when reviewing, collecting, and validating documentation and client information.
Proven ability to coordinate across multiple teams and functions to drive activities through to completion within defined timelines.
Self-motivated and proactive, with a track record of identifying process gaps and taking initiative to address them.
Demonstrated interest in operations and compliance, with a clear understanding of the importance of regulatory adherence and risk management in a banking environment.

Beneficial skills & qualifications

Licensing in Series 7, 63 and 65, or 66 is an asset, though not required for this role.
Experience gathering, reviewing, or coordinating client documentation in banking, financial services, legal, consulting, accounting, insurance, or other regulated industries.
Familiarity with corporate legal entity structures and business documentation requirements.
Project Management certification such as PMP, CAPM, or PRINCE2, or equivalent professional qualification.
Degree or diploma in Business, Economics, Finance, or a related field.
French language skills are considered an asset.

What we offer

At Citi Commercial Bank, you will work alongside experienced banking professionals in a performance-driven environment where your contributions have a direct impact on client outcomes and business results. This is a role with genuine scope, where you will develop deep expertise in onboarding operations while collaborating across a global organization.

A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
Access to structured learning and development programs that support your professional growth and career progression within Citi.
The opportunity to work on complex, high-impact client relationships across a broad range of industries, expanding your expertise in commercial banking operations.
Wellbeing support and resources designed to help you maintain balance and perform at your best.
Competitive financial benefits and compensation aligned to your seniority and contribution.
A collaborative team environment where performance, accountability, and client impact are recognized and rewarded.

Apply now to bring your onboarding expertise to Citi Commercial Bank and help shape the first experience our clients have with one of the world's leading financial institutions.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$88,240.00 - $132,360.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Client Onboarding Manager owns the end-to-end onboarding and account opening process for new and existing client relationships. They serve as the primary point of contact, coordinating across internal teams to ensure efficient, compliant, and high-quality client experiences.

Requirements

Candidates must have 5 to 8 years of experience in client onboarding, operations, or project management within a regulated industry. Strong communication skills, meticulous attention to detail, and a proven ability to manage competing priorities are essential for this role.

Skills

Client onboarding
Account opening
Project management
Relationship management
KYC
Risk management
Regulatory compliance
Communication skills
Attention to detail
Process improvement
Stakeholder coordination
Banking operations
Financial services
Documentation validation
Commercial banking

Benefits

Hybrid working model
Structured learning and development programs
Wellbeing support and resources
Competitive financial benefits
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Account Opening
KYC
Risk Profiles
Commercial Banking
Project Management
Compliance
Regulatory Adherence
Relationship Management
Operations
Series 7
Series 63
Series 65
Series 66
PMP
CAPM
PRINCE2
Corporate Legal Entity Structures
Business Documentation
Financial Services
Stakeholder Management
Process Optimization
Banking Regulations
Client Experience
Hybrid Work

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