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Added 3 mins ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Kelowna, BC
- Full-time
…beyond. You will provide technical leadership, guide major client relationships, and help shape the long-term growth and direction of WSP's Tailings and Mine Waste…
Added 33 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 1 hour ago
UO
Project Manager 1
University of Victoria
Victoria, BC
- Full-time
Reporting to the Associate Director, Project Management Services (PMS), or the Manager, Interior Modification Services, the Project Manager 1 (PM1), with guidance and direction from their…
Added 1 hour ago
CC
Business Analyst - Senior(Senior BA L3 | Must-Have: Agile/Scrum, UX/UI, Wireframing, WCAG 2.1, JIRA/Azure DevOps | Eval: Tech (40%), People (30%), Analytical (30%))
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core…
Added 1 hour ago
CC
Specialized IT Consultant | Must-Haves: D365 CRM, Power Pages, Power Automate, Azure Storage | Eval: Tech Dev (70%), QA & Soft Skills (30%)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
:: All Other Tasks as assigned by the Cluster Manager, Project Manager & Technical Lead.
Added 1 hour ago
LB
Account Supervisor
Lemieux Bédard
Sherbrooke, QC
- Full-time
The Account Supervisor plays a strategic leadership role on the Client Services team. They will oversee the progress of digital, print, television, and radio advertising projects, ensuring…
Added 2 hours ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…future of mobility. This isn’t just a job, it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all…
Added 3 hours ago
T
Senior Manager, Audit Stakeholder Communications (900)
TD
Toronto, ON
- Full-time
The ideal candidate will have a deep understanding of and significant experience in the financial services industry as well as meaningful experience in developing and delivering…
Added 3 hours ago
T
Quality Engineer II
TD
Toronto, ON
- Full-time
Lead hands-on testing activities, including test creation and process support, to deliver high-quality solutions through automation and enhancement of testing frameworks.
Added 3 hours ago
T
Senior IT Developer
TD
Mississauga, ON · Toronto, ON
- Full-time
Key subject matter expert who consults with and may lead clients and/or project teams on multiple aspects of development issues
Added 3 hours ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
The successful candidate will lead end-to-end campaign delivery across Salesforce Marketing Cloud and related Salesforce capabilities, including Loyalty Management, Data Cloud / Data 360,…
Added 3 hours ago
M
Senior Consultant, Launch and Commercialization
McKesson
Mississauga, ON · Montreal, QC
- Full-time
…team. This role is crucial in delivering high-impact consulting services to our clients, primarily pharmaceutical manufacturers. The Consultant will be responsible for managing projects,…
Added 3 hours ago
J
Assistant Maintenance Manager
JLL
Burnaby, BC
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 4 hours ago
W
Senior Environmental Scientist / Engineer / Technologist
Worley
Cold Lake, AB
- Full-time
You will lead field programs, contribute to Phase I and Phase II Environmental Site Assessments, provide technical oversight, and support Project Managers to ensure work is delivered…
Added 4 hours ago
W
Intermediate Environmental Scientist, Engineer-in-Training or Technologist
Worley
Cold Lake, AB
- Full-time
Working closely with Project Managers, senior technical specialists, and multidisciplinary teams, you will lead environmental field programs, contribute to technical assessments and…
Added 4 hours ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Cold Lake, AB
- Full-time
The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent…
Added 4 hours ago
DF
Sr Program Manager
Decisive Farming by TELUS Agriculture
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
TELUS Health Data Services is at the forefront of Canada's health data interoperability movement and we're at a pivotal moment. You'll lead end-to-end program management across our delivery…
Added 4 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
…ensuring projects deliver measurable business value, enhance client and advisor outcomes, and support the achievement of investment program objectives. Oversees the full project lifecycle,…
Added 4 hours ago
CS
Project Manager (Mechanical) - Canem
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
- Full-time
Lead all phases of project delivery, including planning, scheduling, procurement, resource coordination, execution, and closeout.
Added 4 hours ago
CS
Project Manager (Electrical) - Canem
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
- Full-time
Lead all phases of project delivery, including planning, scheduling, procurement, resource coordination, execution, and closeout.
Added 4 hours ago
M
Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction.
Added 4 hours ago
J
Assistant Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 4 hours ago
Vice-Président / Vice-Présidente Finance et administration
Tink Profitabilité Numérique
Montreal, QC
Une solide expertise en gestion financière, comptabilité d'agence ou de services professionnels et en reporting financier;
Added 4 hours ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
…resolve systems issues within the RBC supported solution. The Lead Application Administrator will support one to many applications and the associated technical environment. An expert…
Added 5 hours ago
A
Sr. Telecom Designer / Reviewer
Actalent
New Westminster, BC
- $43 to $60 CAD / hour
- Full-time
Reporting to the Telecom Program Lead, the Sr. Designer will have accountability for the design of telecom projects. The Sr. Designer must be comfortable designing technical solutions…

Citi

Client Onboarding Manager

Mississauga, ON, Canada
Toronto, ON, Canada

$88,240.00 - $132,360.00 · Full-time

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Job details

Pay: $88,240.00 - $132,360.00
Job type: Full-time
Experience: 5 to 8 years of experience in client onboarding, operations, project management, relationship management, or a comparable client-facing role.
Posting language: English
Posted: Oct 2, 2026

Original job description

Citi Commercial Bank partners with mid-sized companies across a broad range of industries, helping them grow, expand into new markets, and navigate increasingly complex business environments - and as a Client Onboarding Senior Analyst, you will be at the center of that experience. In this role, you will own the end-to-end onboarding and account opening process for new and existing client relationships, coordinating across multiple functions to deliver a seamless first experience with Citi. Your ability to manage competing priorities, drive accountability, and maintain rigorous attention to detail will directly shape the quality and speed of every client onboarding you lead.

Responsibilities

Lead the end-to-end onboarding and account opening process for new client relationships, ensuring each engagement is completed accurately, efficiently, and to the highest standard of client experience.
Serve as the primary point of contact between clients and internal banking teams throughout the onboarding lifecycle, maintaining clear and consistent communication at every stage.
Complete client risk profiles and relationship updates using Citi's onboarding platforms, ensuring all documentation received is current, accurate, and compliant with applicable policies.
Coordinate with KYC teams, the Account Opening division, and product partners to ensure onboarding requests are processed in a timely and well-sequenced manner.
Identify and escalate risks, remove process obstacles, and monitor open items to maintain momentum across each onboarding engagement.
Analyze existing onboarding processes and systems to surface improvement opportunities, contributing to initiatives that increase efficiency, reduce delays, and enhance the client experience.
Assess risk at each stage of the onboarding process, ensuring decisions reflect sound judgment and full compliance with applicable laws, regulations, and internal policies.

Required qualifications & skills

5 to 8 years of experience in client onboarding, operations, project management, relationship management, or a comparable client-facing role.
Demonstrated ability to manage multiple concurrent deadlines, priorities competing demands, and deliver results under pressure.
Strong verbal and written communication skills, with the ability to build credibility with both client contacts and internal partners.
Meticulous attention to detail, particularly when reviewing, collecting, and validating documentation and client information.
Proven ability to coordinate across multiple teams and functions to drive activities through to completion within defined timelines.
Self-motivated and proactive, with a track record of identifying process gaps and taking initiative to address them.
Demonstrated interest in operations and compliance, with a clear understanding of the importance of regulatory adherence and risk management in a banking environment.

Beneficial skills & qualifications

Licensing in Series 7, 63 and 65, or 66 is an asset, though not required for this role.
Experience gathering, reviewing, or coordinating client documentation in banking, financial services, legal, consulting, accounting, insurance, or other regulated industries.
Familiarity with corporate legal entity structures and business documentation requirements.
Project Management certification such as PMP, CAPM, or PRINCE2, or equivalent professional qualification.
Degree or diploma in Business, Economics, Finance, or a related field.
French language skills are considered an asset.

What we offer

At Citi Commercial Bank, you will work alongside experienced banking professionals in a performance-driven environment where your contributions have a direct impact on client outcomes and business results. This is a role with genuine scope, where you will develop deep expertise in onboarding operations while collaborating across a global organization.

A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
Access to structured learning and development programs that support your professional growth and career progression within Citi.
The opportunity to work on complex, high-impact client relationships across a broad range of industries, expanding your expertise in commercial banking operations.
Wellbeing support and resources designed to help you maintain balance and perform at your best.
Competitive financial benefits and compensation aligned to your seniority and contribution.
A collaborative team environment where performance, accountability, and client impact are recognized and rewarded.

Apply now to bring your onboarding expertise to Citi Commercial Bank and help shape the first experience our clients have with one of the world's leading financial institutions.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$88,240.00 - $132,360.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Client Onboarding Manager owns the end-to-end onboarding and account opening process for new and existing client relationships. They serve as the primary point of contact, coordinating across internal teams to ensure efficient, compliant, and high-quality client experiences.

Requirements

Candidates must have 5 to 8 years of experience in client onboarding, operations, or project management within a regulated industry. Strong communication skills, meticulous attention to detail, and a proven ability to manage competing priorities are essential for this role.

Skills

Client onboarding
Account opening
Project management
Relationship management
KYC
Risk management
Regulatory compliance
Communication skills
Attention to detail
Process improvement
Stakeholder coordination
Banking operations
Financial services
Documentation validation
Commercial banking

Benefits

Hybrid working model
Structured learning and development programs
Wellbeing support and resources
Competitive financial benefits
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Account Opening
KYC
Risk Profiles
Commercial Banking
Project Management
Compliance
Regulatory Adherence
Relationship Management
Operations
Series 7
Series 63
Series 65
Series 66
PMP
CAPM
PRINCE2
Corporate Legal Entity Structures
Business Documentation
Financial Services
Stakeholder Management
Process Optimization
Banking Regulations
Client Experience
Hybrid Work

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