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Added 10 mins ago
TD Insurance, Senior Counsel
TD
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Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 10 mins ago
Senior Relationship Manager
TD
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Full-time
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is…
Added 24 mins ago
Finance Manager
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Full-time
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People & Culture Specialist
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$77,128 to $92,553 CAD / year
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…transactional hiring and is comfortable working with managers and senior leaders on onboarding, performance, development and talent…
Added 24 mins ago
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Full-time
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Added 24 mins ago
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Added 25 mins ago
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…trusted investment advice and exceptional client service. As the Manager of Client Support, you will apply advanced knowledge to set the overall direction for employees, ensuring…
Added 25 mins ago
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Toronto, ON
Full-time
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Added 25 mins ago
Senior Relationship Manager
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Full-time
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Added 25 mins ago
Senior Digital Product Owner
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Senior Digital Product Owner, Open Banking - Business Banking
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Assistant Deputy Minister, Financial Services and Senior Financial Officer
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AB
The Assistant Deputy Minister, Financial Services and Senior Financial Officer (ADM-SFO) plays a critical leadership role in ensuring financial accountability across the Department of…
Added 38 mins ago
Senior Data Platform Administrator - EN 533
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
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Added 38 mins ago
Senior Executive Assistant
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Full-time
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Added 38 mins ago
Coordinator, Strategic Initiatives
University of Calgary
Calgary, AB
Full-time
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Added 38 mins ago
Senior IT Auditor, VP Finance
University of Calgary
Calgary, AB
Full-time
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Added 38 mins ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
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Full-time
The Senior Analyst, Product Enablement: Governance and GTM Strategy plays a foundational analytical and coordinative role in bridging the gap between product strategy, development, and…
Added 38 mins ago
Senior Manager, Health Information Governance & Privacy
Fred Victor
Toronto, ON
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Added 40 mins ago
Engineering Manager, Customer Trust - Canada
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Full-time · Remote
What you’ll do as a Engineering Manager at Vanta:
Added 40 mins ago
Sr. Client Manager
Open Text Corporation
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Senior Client Managers at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change.…
Added 54 mins ago
SENIOR MANAGER, SECURITY AND DISBURSEMENT - Montreal, St. Laurent, Laval, Moncton
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Full-time
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Added 54 mins ago
Vice President, Client Solutions- Global Transaction Banking
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Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 54 mins ago
Senior Real Estate Manager
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Full-time
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Added 54 mins ago
Sales Manager
Ecom Logistics
Toronto, ON · Greater Toronto Area, Canada
Full-time
Ecom Logistics is seeking a driven, relationship-focused Business Development Manager to grow our fulfilment, warehousing, and freight business within an assigned region.
Added 54 mins ago
Senior Procurement Specialist
The Mason Group - Strategic Search Partners
Toronto, ON
$81,831 to $102,289 CAD / year
Full-time
Reporting to the Manager, Procurement and Contracts, this position provides strategic procurement support, mentoring, and leadership to the procurement unit. This role will build and…

Citi

Client Onboarding Manager

Mississauga, ON, Canada
Toronto, ON, Canada

Pay: $88,240.00 - $132,360.00
Job type: Full-time
Experience: 5 to 8 years of experience in client onboarding, operations, project management, relationship management, or a comparable client-facing role.
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

Citi Commercial Bank partners with mid-sized companies across a broad range of industries, helping them grow, expand into new markets, and navigate increasingly complex business environments - and as a Client Onboarding Senior Analyst, you will be at the center of that experience. In this role, you will own the end-to-end onboarding and account opening process for new and existing client relationships, coordinating across multiple functions to deliver a seamless first experience with Citi. Your ability to manage competing priorities, drive accountability, and maintain rigorous attention to detail will directly shape the quality and speed of every client onboarding you lead.

Responsibilities

Lead the end-to-end onboarding and account opening process for new client relationships, ensuring each engagement is completed accurately, efficiently, and to the highest standard of client experience.
Serve as the primary point of contact between clients and internal banking teams throughout the onboarding lifecycle, maintaining clear and consistent communication at every stage.
Complete client risk profiles and relationship updates using Citi's onboarding platforms, ensuring all documentation received is current, accurate, and compliant with applicable policies.
Coordinate with KYC teams, the Account Opening division, and product partners to ensure onboarding requests are processed in a timely and well-sequenced manner.
Identify and escalate risks, remove process obstacles, and monitor open items to maintain momentum across each onboarding engagement.
Analyze existing onboarding processes and systems to surface improvement opportunities, contributing to initiatives that increase efficiency, reduce delays, and enhance the client experience.
Assess risk at each stage of the onboarding process, ensuring decisions reflect sound judgment and full compliance with applicable laws, regulations, and internal policies.

Required qualifications & skills

5 to 8 years of experience in client onboarding, operations, project management, relationship management, or a comparable client-facing role.
Demonstrated ability to manage multiple concurrent deadlines, priorities competing demands, and deliver results under pressure.
Strong verbal and written communication skills, with the ability to build credibility with both client contacts and internal partners.
Meticulous attention to detail, particularly when reviewing, collecting, and validating documentation and client information.
Proven ability to coordinate across multiple teams and functions to drive activities through to completion within defined timelines.
Self-motivated and proactive, with a track record of identifying process gaps and taking initiative to address them.
Demonstrated interest in operations and compliance, with a clear understanding of the importance of regulatory adherence and risk management in a banking environment.

Beneficial skills & qualifications

Licensing in Series 7, 63 and 65, or 66 is an asset, though not required for this role.
Experience gathering, reviewing, or coordinating client documentation in banking, financial services, legal, consulting, accounting, insurance, or other regulated industries.
Familiarity with corporate legal entity structures and business documentation requirements.
Project Management certification such as PMP, CAPM, or PRINCE2, or equivalent professional qualification.
Degree or diploma in Business, Economics, Finance, or a related field.
French language skills are considered an asset.

What we offer

At Citi Commercial Bank, you will work alongside experienced banking professionals in a performance-driven environment where your contributions have a direct impact on client outcomes and business results. This is a role with genuine scope, where you will develop deep expertise in onboarding operations while collaborating across a global organization.

A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
Access to structured learning and development programs that support your professional growth and career progression within Citi.
The opportunity to work on complex, high-impact client relationships across a broad range of industries, expanding your expertise in commercial banking operations.
Wellbeing support and resources designed to help you maintain balance and perform at your best.
Competitive financial benefits and compensation aligned to your seniority and contribution.
A collaborative team environment where performance, accountability, and client impact are recognized and rewarded.

Apply now to bring your onboarding expertise to Citi Commercial Bank and help shape the first experience our clients have with one of the world's leading financial institutions.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$88,240.00 - $132,360.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply About employer

More about this job

Responsibilities

The Client Onboarding Manager owns the end-to-end onboarding and account opening process for new and existing client relationships. They serve as the primary point of contact, coordinating across internal teams to ensure efficient, compliant, and high-quality client experiences.

Requirements

Candidates must have 5 to 8 years of experience in client onboarding, operations, or project management within a regulated industry. Strong communication skills, meticulous attention to detail, and a proven ability to manage competing priorities are essential for this role.

Skills

Client onboarding
Account opening
Project management
Relationship management
KYC
Risk management
Regulatory compliance
Communication skills
Attention to detail
Process improvement
Stakeholder coordination
Banking operations
Financial services
Documentation validation
Commercial banking

Benefits

Hybrid working model
Structured learning and development programs
Wellbeing support and resources
Competitive financial benefits
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Account Opening
KYC
Risk Profiles
Commercial Banking
Project Management
Compliance
Regulatory Adherence
Relationship Management
Operations
Series 7
Series 63
Series 65
Series 66
PMP
CAPM
PRINCE2
Corporate Legal Entity Structures
Business Documentation
Financial Services
Stakeholder Management
Process Optimization
Banking Regulations
Client Experience
Hybrid Work

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