Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 1 month ago
T
Data Analyst (BI Specialist)
Tayco
Toronto, ON · Etobicoke, ON
- $50,000 to $60,000 CAD / year
- Full-time
Must have post-secondary education in business intelligence, computer science, · Must have demonstrated proficiency with Power BI, including data modelling, DAX
Added 2 months ago
IF
Finance Application Intermediate Functional Analyst – Oracle Fusion –GL, HCM, FA
Intact FC
Toronto, ON · Montreal, QC
- Full-time
The Finance Application Intermediate Functional Analyst – Oracle Fusion –GL, HCM, FA supports the configuration, testing, documentation, and day-to-day functional support of Oracle finance…
Added 2 months ago
A
Fuel Engineering Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Candu Energy Inc. is looking for a Fuel Engineering Analyst to be a part of our team in the Fuel and Physics department supporting the design of new nuclear power plants and the operation…
Added 2 months ago
Senior Analyst, IT Energy & HSE Applications
PowerCo SE
St. Thomas, ON
The Senior Analyst, IT Energy & HSE (Energy, Health, Safety & Environment) role is the designated IT application owner for all Energy Management, HSE, Safety, Building Automation, and…
Added 2 months ago
AS
IT Support Analyst
Absolute Software
Vancouver, BC
- Full-time
…- a leader in cybersecurity - is looking for an IT Support Analyst to join our Vancouver team. You'll get hands-on experience with a huge range of cutting-edge tech, learn constantly, and…
Added 5 months ago
D
HR Information Systems Analyst
Davie
Lévis, Quebec
- Full-time
As an HR Information Systems Analyst, you are responsible for ensuring the smooth operation, data integrity, and continuous improvement of the Oracle HCM human resources management system.…
Added 5 months ago
P
risks analyst
Pomerleau
Montreal, Quebec
- Full-time
…be to deliver the best quantitative risk analyses related to project costs and…
Added 3 months ago
KD
Analyste Financier Principal | Senior Financial Analyst
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 2 months ago
R
Hiver - Stage 2027- Analyste Fabrication & Qualite /Internship – Winter 2027 -Manufacturing & Quality Analyst
RTX
Longueuil, QC
- Full-time
Added 2 months ago
C
Customer Service Intermediate Analyst
Citi
Mississauga, ON · Toronto, ON
- Full-time
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.…
Added 6 months ago
MT
Senior Analyst - ERP
Marmon Technologies India Pvt Ltd
White Valley No. 49, Saskatchewan
- Full-time
The SAP Senior Analyst - Accounting and Finance is responsible for supporting and improving SAP S/4HANA Finance capabilities across the enterprise, with primary ownership of finance and…
Added 3 months ago
V
Senior Analyst, Procurement Strategy and Sourcing
Vale
St. John's, Newfoundland and Labrador
- Full-time
We are currently seeking a Senior Analyst, Procurement Strategy & Sourcing to join our Commercial team in St. John’s, NL.
Added 2 months ago
SH
Quality Assurance Analyst
SE Health
Markham, ON
- Contract
As a Quality Assurance Analyst, you will participate in the planning, preparation, and execution of testing for in-house applications, integrations, and vendor/SaaS solutions. The role will…
Added 2 months ago
SH
Quality Assurance Analyst
SE Health
Markham, ON
- Contract
As a Quality Assurance Analyst, you will participate in the planning, preparation, and execution of testing for in-house applications, integrations, and vendor/SaaS solutions. The role will…
Added 2 months ago
EB
Senior Analyst, Operational Risk Management
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Senior Analyst, Operational Risk Management supports the Bank's Operational Risk Management framework by identifying, assessing, monitoring, and reporting non-financial risks. The role…
Added 1 month ago
T
Data Analyst (BI Specialist) - Contract
Tayco
Remote, Canada
- Full-time
- Remote
Must have post-secondary education in business intelligence, computer science, · Must have demonstrated proficiency with Power BI, including data modelling, DAX
Added 1 month ago
C
Predictive Planning & Inventory Analyst
Canam
Mississauga, ON
- Full-time
The Predictive Planning & Inventory Analyst coordinates material purchasing, demand forecasting and inventory control to optimize supply chain operations across key product lines. This role…
Added 2 months ago
E
QC Specialist
Evonik
Burnaby, BC
- Full-time
Attend routine operational and project meetings; provide QC progress updates to Project Management and the site operational team
Added 6 months ago
VA
Senior Technical Analyst - Data Warehouse Developer
Vancouver Airport Authority
Vancouver, British Columbia
- Full-time
…transform the passenger experience. From strategic planning to project execution, the work you do matters and will help improve our processes to make our airport work better for our…
Added 3 months ago
RE
Systems Performance Analyst II
Recurrent Energy
Guelph, Ontario
- Full-time
So, if you’re looking for comfort, cruise control, or a place to hide - we’re not for you.
Added 2 months ago
Analyste en assurance qualité linguistique (LQA) espagnol latino-américain / LQA Analyst, Spanish Latin American
2K
Montreal, QC
Added 2 months ago
Business Quality Analyst (12 month contract role) 1
Scotiabank
Toronto, ON
To support the vision, we are seeking a Business/Quality Analyst who will play an important part in the team and help the team achieve the desired goals by contributing technically and…
Added 2 months ago
LI
Cloud First Business Analyst
LanceSoft, Inc.
Montreal, QC
- $80 to $90 CAD / hour
- Contract
The Cloud First Business Analyst serves as the governance analyst and documentation lead for the Cloud First Program. Working under the direction of the Program Management Team and Program…
Added 2 months ago
H
Senior Analyst
Hines
Vancouver, BC
- Full-time
Assist with due diligence process for acquisitions by performing document control, reading lease abstracts, verifying projections, and other duties as assigned.
Added 4 months ago
H
Lab Support Analyst, Intermediate
Hitachi
Remote, Canada
- Full-time
- Remote
Hitachi Rail is seeking a Lab Support Analyst to join our team. Reporting to the Manager, Lab Support, this role is responsible for supporting simulator systems and lab environments through…

Citi

Customer Service Intermediate Analyst

Mississauga, ON, Canada
Toronto, ON, Canada

$79,320.00 - $110,680.00 · Full-time

Apply on citi.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Sep 11, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for escalations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
Bilingual (English/French) language proficiency is required. Candidates must be fluent in spoken and written French.

Education:

Bachelor's degree/University degree or equivalent experience

Bilingual (English/French) language proficiency is required. Candidates must be fluent in spoken and written French.

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Customer Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

------------------------------------------------------

This job opening is for an existing job vacancy.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply on citi.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients to ensure timely resolution of issues and provides ongoing support. They also advocate for process improvements and collaborate with internal teams to address escalations and regulatory requirements.

Requirements

Candidates must have 2-5 years of relevant customer experience in a business or financial environment. Proficiency in both English and French is required, along with a bachelor's degree or equivalent experience.

Skills

Customer Service
Project Management
Analytical Skills
Communication
Stakeholder Management
Risk Management
Problem Solving
Financial Environment
Process Improvement
Reporting
Capacity Planning
Audit Preparation
Bilingualism
French
English

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Portfolio Management
Financial Services
Risk Assessment
Process Reengineering
Regulatory Compliance
Project Management
Capacity Planning
Audit Preparation
Stakeholder Engagement
Analytical Thinking
Bilingual
Client Relations
Reporting
System Failures
Market Issues
Escalation Management
Control Environment
Business Analysis
Communication Skills

Report this job

Work requirements

Jobs in Canada