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Added 10 mins ago
M
Product Business Analyst Intern - Winter 2027
McKesson
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Product Innovation, the Business Analyst will play a key role in shaping and delivering a new digital platform within McKesson Canada's Specialty Health…
Added 25 mins ago
VB
Senior Financial Analyst, FP&A (12-Month Contract)
Vaco by Highspring
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Our client is looking for a Senior Financial Analyst, FP&A for a 12-month contract. The role will require working in office, in the Toronto core, 2 days a week. Job # 253788
Added 26 mins ago
D
Investment Development Program
Desjardins
Montreal, QC · Levis, QC
- Full-time
We designed the Investment Development Program to shape the experts and leaders of tomorrow. As an analyst, you’ll contribute to challenging, strategic projects across different areas of…
Added 26 mins ago
C
Applications Support Sr Analyst - Asst. Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 26 mins ago
A
Analyst / Senior Analyst, Private Market Risk
AIMCo
AB · Calgary, AB · Edmonton
- Full-time
AIMCo is seeking an Analyst / Senior Analyst, Private Market Risk to join the Investment Risk Management (IRM) team within the Risk Management division.
Added 41 mins ago
F
Credit Investment Analyst
Float
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
…we’re looking for bold innovators to help shape the future of business finance in…
Added 55 mins ago
BS
Senior Business Systems Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Senior Business Systems Analyst” for a contract opportunity with one of our Valued Clients.
Added 55 mins ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- $100,000 to $120,000 CAD / year
- Full-time
"Business Analyst, Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices. Ability to act as a liaison between business, cybersecurity, operations,…
Added 55 mins ago
TI
Research Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a "Research Analyst"
Added 56 mins ago
Procurement Analyst
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC · Mississauga, ON
Prepare quarterly business reviews of major suppliers for the replenishment team.
Added 56 mins ago
Intern Analyst, Private Markets (May 2027 - August 2027)
University Pension Plan
Toronto, ON
We are actively looking for an Intern Analyst, Private Markets, to join our team in May 2027, for a 4-month internship (May 2027 – August 2027). This role will be part of a growing and…
Added 1 hour ago
ES
Accounts Receivable Collections Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
The accounting team at Euna Solutions is looking for an Accounts Receivable Collections Analyst to own a defined portfolio of customer accounts and drive timely, effective collections…
Added 1 hour ago
M
Business architect
Maarut
Montréal-Est, QC · Montreal /Quebec City, Quebec
- Contract
Business analyst profile whose experience is limited to
Added 1 hour ago
IM
Associate, Performance and Analytics, Reporting
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
This is an analyst level position and is a key member of the Performance Measurement and Analytics team, tasked with the production of complex investment performance and analytical…
Added 1 hour ago
Financial Analyst
KSR
Chatham-Kent, ON · Ridgetown, ON
The Financial Analyst is responsible for supporting the organization’s financial planning, analysis, and reporting activities at the corporate level. This role provides critical insight…
Added 2 hours ago
S
Change Management Analyst
StafinGo
AB · Edmonton, AB
- $55 to $65 CAD / hour
- Contract
The Strategic Procurement Office is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This is a delivery-focused…
Added 2 hours ago
M
Business Analyst, Hyper Velocity Engineering
MNP
Ottawa, ON · Toronto, ON · Vancouver, BC
- Full-time
Make an impact with our Digital team as a Business Analyst with a focus on Hyper Velocity Engineering (HVE). The ideal candidate plays a critical role in helping organizations transform…
Added 2 hours ago
M
Business Analyst, Hyper Velocity Engineering
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Digital team as a Business Analyst with a focus on Hyper Velocity Engineering (HVE). The ideal candidate plays a critical role in helping organizations transform…
Added 2 hours ago
Home Financing Officer - Northern Ontario
Scotiabank
ON · Sudbury, ON
This role contributes to the overall success of the Real Estate Secured Lending (RESL) business in Canada by supporting mortgage-related fraud, AML, and reputational risk reviews across…
Added 3 hours ago
R
Data Steward (7890EB7)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 4 hours ago
W
Business Analyst
Wiraa
Canada
- Full-time
McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation…
Added 6 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
Saputo is seeking an IT Senior Analyst, Enterprise Applications – Human Capital Management Process & Solutions for an existing opportunity within our organization. The Senior Analyst…
Added 6 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
Saputo is seeking an IT Senior Analyst, Enterprise Applications – Human Capital Management Process & Solutions for an existing opportunity within our organization. The IT Senior Analyst…
Added 6 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
Saputo is seeking an IT Senior Analyst, Enterprise Applications – Human Capital Management Process & Solutions for an existing opportunity within our organization. The IT Senior Analyst…
Added 6 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
Saputo is seeking an IT Senior Analyst, Enterprise Applications – Human Capital Management Process & Solutions for an existing opportunity within our organization. The Senior Analyst…

Citi

Customer Service Intermediate Analyst

Toronto, ON, Canada
Mississauga, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Oct 5, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Bilingual proficiency in Mandarin and English (spoken and written) is required.
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

Bilingual proficiency in Mandarin and English (spoken and written) is required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by resolving queries, providing ongoing support, and ensuring professional service standards. They also drive process improvements, conduct necessary analyses, and coordinate with internal teams to address escalations and regulatory requirements.

Requirements

Candidates must have 2-5 years of customer experience and bilingual proficiency in Mandarin and English. A bachelor's degree or equivalent experience is required, along with strong organizational, analytical, and communication skills.

Skills

Customer service
Mandarin proficiency
English proficiency
Project management
Organizational skills
Analytical skills
Investigative skills
Risk management
Process improvement
Stakeholder influence
Communication
Financial environment experience
Capacity planning
Audit preparation
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Reengineering
Regulatory Requirements
Risk Management
Capacity Planning
Audit Preparation
Reporting
Stakeholder Management
Financial Environment
Mandarin
English
Project Management
Analytical Skills
Institutional Customer Service
Compliance
System Failures
Market Issues
Escalation Management

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