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Added 4 mins ago
R&
Senior Credit Analyst
Robertson & Company Ltd.
Barrie, ON
- $70,000 to $85,000 CAD / year
- Full-time
Our client, a leader in the motor-vehicle industry, is seeking a Senior Credit Analyst to join their team at their corporate office in Barrie, Ontario. This role involves evaluating and…
Added 4 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 7 mins ago
PG
Payments Compliance Analyst
Peoples Group
Toronto, ON · Vancouver, BC
- Full-time
…obligations, regulatory compliance, partner onboarding, and ongoing client…
Added 7 mins ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 18 mins ago
JG
Group Marketing & Renewal Analyst
Johnston Group Inc.
Winnipeg, MB
- Full-time
The Group Marketing & Renewal Analyst combines analytical work with client interaction, to support our nationwide advisor network and client base. The role supports a block of clients with…
Added 18 mins ago
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VP, Product & Engineering
Venor
NB · New Brunswick, Canada
- Full-time
Venor is proud to partner with our client, an established B2B SaaS company, in the recruitment of a VP, Product & Engineering based in Fredericton, New Brunswick.
Added 18 mins ago
MS
Energy Specialist (Engineering)
Metergy Solutions
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
This role is designed to develop subject matter expertise in metering, billing and data analytics. Early on, the Energy Analyst will gain exposure across reporting delivery, developing…
Added 21 mins ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Carbon Accounting & Reporting: Assist in compiling and verifying Scope 1, 2, and 3 greenhouse gas (GHG) emissions inventories using enterprise sustainability software.
Added 21 mins ago
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Senior Data Analyst
GOcxm
Toronto, ON
- Full-time
GOcxm is looking for an experienced Senior Data Analyst to turn GOcxm and client data into insights that drive decisions. This is a hands-on role. You'll cleanse and organize data, ensure…
Added 22 mins ago
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Senior Data Analyst (FT)
Brand-FX
Toronto, ON
- Contract
GOcxm is looking for an experienced Senior Data Analyst to turn GOcxm and client data into insights that drive decisions. This is a hands-on role. You'll cleanse and organize data, ensure…
Added 22 mins ago
RC
Data Analyst - Bilingual
Rethink Canada
Toronto, ON
- Full-time
The Data Analyst is responsible for tracking, analyzing, and translating General Motors' social data into actionable performance narratives and optimizations. They will establish…
Added 50 mins ago
N(
Enterprise Data Systems Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Enterprise Data Systems Analyst is an intermediate-level IT position responsible for supporting the effective operation of technology resources.
Added 50 mins ago
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Senior Consulting Manager - Senior Business Analyst, Master Data Management / Counterparty
Cognizant
Toronto, ON
- $125,000 to $150,000 CAD / year
- Full-time
As a Senior Consulting Manager specializing as a Sr. Business Analyst- Master Data Management (MDM) and Counterparty Data, you will work with leading Capital Markets clients to assess,…
Added 50 mins ago
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Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
We are seeking a Senior Mainframe Test Analyst with Strong hands-on testing experience focused on Mainframe technologies. In this role, You will make an impact by ensuring the quality,…
Added 50 mins ago
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Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…Banking teams in Canada, the US and Europe. The Junior Business Analyst (JBA) is a key contributor to the success of the team, assisting in the management of important operational functions…
Added 50 mins ago
OP
Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Manager of Financial Planning, the Senior Financial Analyst provides analytical resources to OPS including:
Added 52 mins ago
T
Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
Provides a broad range of analytical / advanced finance processing / reporting support and general accounting expertise. Roles may also provide related finance operational / initiative…
Added 52 mins ago
SL
Senior Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager of RA&S Marketing Analytics, the Senior Data Analyst, you will play a key role in this transformation. You will lead analytics from business-question definition…
Added 52 mins ago
Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank
Toronto, ON
…Banking teams in Canada, the US and Europe. The Junior Business Analyst (JBA) is a key contributor to the success of the team, assisting in the management of important operational functions…
Added 52 mins ago
TS
Program Analyst
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Full-time
Ensures the protection of confidential and sensitive employee, client and or program files
Added 1 hour ago
AY
Data Administrator, Market Intelligence
Avison Young Canada
Vancouver, BC
- Full-time
…other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical –…
Added 1 hour ago
NB
Analyst or Associate Financial Resource Management
National Bank of Canada
Montreal, QC
- Full-time
Join a high-impact team in Capital Markets where financial strategy meets innovation. As an Analyst or Associate in the Financial Resource Management team, you’ll play a key role in…
Added 1 hour ago
RA
Compliance Analyst (Archer / GRC)
Recrute Action
Toronto, ON
- Contract
Step into an exciting opportunity in the insurance sector for our client, where you will contribute to key governance, risk, and compliance initiatives within a highly collaborative…
Added 2 hours ago
R&
Compliance Analyst III
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Compliance Analyst III to join our client in support of an existing vacancy.
Added 2 hours ago
Energy Specialist (Engineering)
Metergy Solutions
Toronto, ON
This role is designed to develop subject matter expertise in metering, billing and data analytics. Early on, the Energy Analyst will gain exposure across reporting delivery, developing…

Citi

Customer Service Intermediate Analyst

Toronto, ON, Canada
Mississauga, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Oct 5, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Bilingual proficiency in Mandarin and English (spoken and written) is required.
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

Bilingual proficiency in Mandarin and English (spoken and written) is required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by resolving queries, providing ongoing support, and ensuring professional service standards. They also drive process improvements, conduct necessary analyses, and coordinate with internal teams to address escalations and regulatory requirements.

Requirements

Candidates must have 2-5 years of customer experience and bilingual proficiency in Mandarin and English. A bachelor's degree or equivalent experience is required, along with strong organizational, analytical, and communication skills.

Skills

Customer service
Mandarin proficiency
English proficiency
Project management
Organizational skills
Analytical skills
Investigative skills
Risk management
Process improvement
Stakeholder influence
Communication
Financial environment experience
Capacity planning
Audit preparation
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Reengineering
Regulatory Requirements
Risk Management
Capacity Planning
Audit Preparation
Reporting
Stakeholder Management
Financial Environment
Mandarin
English
Project Management
Analytical Skills
Institutional Customer Service
Compliance
System Failures
Market Issues
Escalation Management

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