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Added 16 mins ago
AI
Senior QA Analyst – Accessibility & Mobile Testing
Atlantis IT Group
Toronto, ON
- Contract
We are looking for a Senior QA Analyst with strong experience in Accessibility Testing and Mobile Application Testing within a banking or financial services environment. The successful…
Added 16 mins ago
C
Senior Consulting Manager - Senior Business Analyst, Master Data Management / Counterparty
Cognizant
Toronto, ON
- $125,000 to $150,000 CAD / year
- Full-time
As a Senior Consulting Manager specializing as a Sr. Business Analyst- Master Data Management (MDM) and Counterparty Data, you will work with leading Capital Markets clients to assess,…
Added 16 mins ago
C
Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
We are seeking a Senior Mainframe Test Analyst with Strong hands-on testing experience focused on Mainframe technologies. In this role, You will make an impact by ensuring the quality,…
Added 16 mins ago
S-
Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Junior Business Analyst, Credit Analytics Group (CAG) (Contract) – Toronto, ON
Added 16 mins ago
IG
Python Developer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
2-3 years of experience in software development, technical analyst, or application support roles. • Experience with Python and/or advanced Excel development. • Working knowledge of SQL and…
Added 16 mins ago
SC
Accounting Analyst (Contract)
Staples Canada
Richmond Hill, ON
- $47,800 to $59,750 USD / year
- Full-time
University degree or equivalent in accounting, business, finance or a related field.
Added 16 mins ago
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Business Analyst, Operational Strategy
Brookfield Renewable N.A.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…
Added 16 mins ago
OP
Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
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Added 19 mins ago
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Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
Understand business partner / department objectives and contribute to the achievement of performance / financial objectives by recommending appropriate action to management based on…
Added 19 mins ago
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Pricing - Products & Partnerships Analyst
Moneris
Toronto, ON
- Full-time
3+ years of experience in analytical, financial, pricing, or business analysis roles.
Added 19 mins ago
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Senior Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager of RA&S Marketing Analytics, the Senior Data Analyst, you will play a key role in this transformation. You will lead analytics from business-question definition…
Added 19 mins ago
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Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 19 mins ago
Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank
Toronto, ON
Junior Business Analyst, Credit Analytics Group (CAG) (Contract) – Toronto, ON
Added 19 mins ago
D
Investment Development Program
Desjardins
Montreal, QC · Levis, QC
- Full-time
…help individuals, businesses and institutions achieve their financial goals. Our teams develop and offer a wide range of investment solutions, including group retirement savings,…
Added 19 mins ago
Business Systems Analyst - Microsoft D365 Customer Engagement
EY
Toronto, ON
EY is seeking a Business Systems Analyst with experience in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital…
Added 19 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Toronto
EY
Toronto, ON
…your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you…
Added 34 mins ago
AY
Data Administrator, Market Intelligence
Avison Young Canada
Vancouver, BC
- Full-time
…brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration…
Added 34 mins ago
Senior Data Analyst, GTM Operations
7shifts
Saskatoon, SK
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 34 mins ago
Senior Data Analyst, GTM Operations
7shifts
Toronto, ON
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 48 mins ago
M
Temporary Payroll Analyst
Monks
Toronto, ON
- Full-time
Our Temporary Payroll Analyst will be part of the NAMER payroll team responsible for preparing and processing US and Canada payroll for assigned entities within Monks. This is a role for…
Added 48 mins ago
M
Temporary Payroll Analyst
Monks
Toronto, ON
- Full-time
Our Temporary Payroll Analyst will be part of the NAMER payroll team responsible for preparing and processing US and Canada payroll for assigned entities within Monks. This is a role for…
Added 48 mins ago
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Analyste FP&A Sénior - Senior FP&A Analyst
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- Full-time
At our company, the role of Senior FP&A Analyst goes far beyond simply producing reports. We’re looking for a curious, proactive, and results-oriented individual who can transform financial…
Added 48 mins ago
AW
Project Analyst
Agilus Work Solutions
Toronto, ON · North York, ON
- Contract
This role will provide administrative, financial, resource management and project governance support across a portfolio of business and technology projects. The Project Portfolio Analyst…
Added 48 mins ago
KL
KYC - Business Analyst
Kodeva LLC
Mississauga, ON
- Full-time
5+ years of experience as a Business Analyst in Banking/Financial Services.
Added 48 mins ago
W
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet
Calgary, AB
- Full-time
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…

Citi

Customer Service Intermediate Analyst

Toronto, ON, Canada
Mississauga, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Oct 5, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Bilingual proficiency in Mandarin and English (spoken and written) is required.
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

Bilingual proficiency in Mandarin and English (spoken and written) is required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by resolving queries, providing ongoing support, and ensuring professional service standards. They also drive process improvements, conduct necessary analyses, and coordinate with internal teams to address escalations and regulatory requirements.

Requirements

Candidates must have 2-5 years of customer experience and bilingual proficiency in Mandarin and English. A bachelor's degree or equivalent experience is required, along with strong organizational, analytical, and communication skills.

Skills

Customer service
Mandarin proficiency
English proficiency
Project management
Organizational skills
Analytical skills
Investigative skills
Risk management
Process improvement
Stakeholder influence
Communication
Financial environment experience
Capacity planning
Audit preparation
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Reengineering
Regulatory Requirements
Risk Management
Capacity Planning
Audit Preparation
Reporting
Stakeholder Management
Financial Environment
Mandarin
English
Project Management
Analytical Skills
Institutional Customer Service
Compliance
System Failures
Market Issues
Escalation Management

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