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Added 35 mins ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Define and evolve the firm’s Q2C practice vision, service portfolio, go-to-market strategy, priority client segments, and market differentiation.
Added 35 mins ago
UO
Academic Support Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Identifies, plans, and executes initiatives to improve business processes within the Academic Support portfolio.
Added 35 mins ago
T
Senior Analyst, Margin Accounts Group (4583)
TD
Toronto, ON
- Full-time
The Margin Accounts Group (MAG) Senior Analyst is responsible for the effective mitigation of counterparty credit risk through the management of collateral exposures across OTC derivatives.…
Added 35 mins ago
T
Analyst, Margin Accounts Group (5576)
TD
Toronto, ON
- Full-time
The Margin Accounts Group (MAG) Analyst is responsible for supporting the mitigation of counterparty credit risk through the daily management and monitoring of collateral exposures across…
Added 50 mins ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
Conduct portfolio, credit, and market analysis using large datasets to identify trends, risks, and insights that support rating quality, research, and decision-making
Added 1 hour ago
C
Content Associate, Data
Clarity
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
…public markets. That changes what a well-balanced investment portfolio looks like, and we want you to build the research that shows investors how. Put simply, you'll help shape a new era in…
Added 1 hour ago
TD
Senior UX Designer
Teifi Digital
Vancouver, BC
- $80,000 to $110,000 CAD / year
Map end-to-end user journeys,flows and key interactions the interface must support, working from requirements gathered by the BA and Solutions Analyst
Added 1 hour ago
KC
Analyst, Investments
K2 Capital
Toronto, ON
- Full-time
…extensive experience in capital markets, investment banking, portfolio management & analysis, trading, research, accounting, corporate governance, and corporate…
Added 1 hour ago
C
Senior Analyst, Retail Lending Account Management
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to…
Added 1 hour ago
C
Content Associate, Data
Clarity
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
…public markets. That changes what a well-balanced investment portfolio looks like, and we want you to build the research that shows investors how. Put simply, you'll help shape a new era in…
Added 2 hours ago
C
Senior Analyst, Retail Lending Account Management
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to…
Added 2 hours ago
IC
Commercial Financing - Analyst / Associate
Impact Commercial
North Vancouver, BC
- Full-time
…commercial financing solutions to our existing and growing portfolio of…
Added 2 hours ago
A
Financial Analyst II, Private Debt & Loan Operations
AIMCo
AB · Calgary, AB
- Full-time
We are seeking a Financial Analyst II to join our Private Debt & Loan Operations team. In this role, you will support a CAD $10B private investment portfolio spanning asset classes.
Added 3 hours ago
CI
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 3 hours ago
CI
Intern Analyst, PhD – Systematic Strategies Group
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Intern Analyst in the Systematic Strategies Group (SSG), you will contribute to systematic investment research across global markets and multiple asset classes.
Added 3 hours ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
…and create long-term value for our industrial partners. Our portfolio spans waste heat-to-power, combined heat and power (CHP), distributed generation, and emerging industrial…
Added 3 hours ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 3 hours ago
M
financial analyst
Murchinson
Toronto, ON
- Full-time
Added 3 hours ago
B
PS Sub-Contractor Analyst, Engineering Program Management - Avionics
Bombardier
Dorval, QC
- Contract
Own the development and management of the strategies, schedules and budget of your project portfolio;
Added 3 hours ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 4 hours ago
V
VP, Product & Engineering
Venor
NB · New Brunswick, Canada
- Full-time
Provide input on portfolio prioritization across product lines.
Added 4 hours ago
MS
Energy Specialist (Engineering)
Metergy Solutions
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
…bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators…
Added 4 hours ago
AG
Quality Control Analyst
AtomVie Global Radiopharma Inc.
Hamilton, ON
- Full-time
As a QC Analyst, you will be responsible for working in accordance with company policies and within GMPs while contributing your technical expertise to support current products and develop…
Added 4 hours ago
FC
Information Technology Analyst
FIKA Company
AB · Edmonton, AB
- Full-time
The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Citi

Customer Service Intermediate Analyst

Toronto, ON, Canada
Mississauga, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Oct 5, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Bilingual proficiency in Mandarin and English (spoken and written) is required.
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

Bilingual proficiency in Mandarin and English (spoken and written) is required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by resolving queries, providing ongoing support, and ensuring professional service standards. They also drive process improvements, conduct necessary analyses, and coordinate with internal teams to address escalations and regulatory requirements.

Requirements

Candidates must have 2-5 years of customer experience and bilingual proficiency in Mandarin and English. A bachelor's degree or equivalent experience is required, along with strong organizational, analytical, and communication skills.

Skills

Customer service
Mandarin proficiency
English proficiency
Project management
Organizational skills
Analytical skills
Investigative skills
Risk management
Process improvement
Stakeholder influence
Communication
Financial environment experience
Capacity planning
Audit preparation
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Reengineering
Regulatory Requirements
Risk Management
Capacity Planning
Audit Preparation
Reporting
Stakeholder Management
Financial Environment
Mandarin
English
Project Management
Analytical Skills
Institutional Customer Service
Compliance
System Failures
Market Issues
Escalation Management

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