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Added 4 mins ago
C
Analyst, Customer Operations
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative…
Added 18 mins ago
RH
Human Resources Information System Analyst
Robert Half
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Our client, a highly diversified real estate development organization, is looking for a HRIS Analyst to lead the continuous improvement of its Workday environment.
Added 33 mins ago
KC
Junior Funding Analyst, Investment Management
KV Capital
AB · Edmonton, AB
- Full-time
Identify areas for process improvement and recommend efficiencies in funding workflows.
Added 34 mins ago
O
Analyst, Derivative Operations
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Analyst within the Derivative Operations team plays a key role in middle office workflows including analyzing derivative product requirements across various markets, on-boarding and…
Added 48 mins ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 48 mins ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 48 mins ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 48 mins ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 49 mins ago
T
Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…Core Platform's Investment Management(IM) Business Systems Analyst team is the place for…
Added 49 mins ago
SL
Associate Director, Investment Data - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…environments, including business analysis, requirements gathering, process improvement, data profiling, data mapping, testing, and solution…
Added 49 mins ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
…environments, including business analysis, requirements gathering, process improvement, data profiling, data mapping, testing, and solution…
Added 49 mins ago
A
Business Intelligence Analyst
ATCO
Edmonton, AB
- Full-time
ATCO is looking for a Business Intelligence Analyst to join our Finance team and play a key role in transforming complex data into meaningful insights. Reporting to the Senior Manager,…
Added 49 mins ago
B
Analyst, Procurement Delivery
BCI
Victoria, BC · CA Victoria
- Full-time
Great investments start with great operations. As Analyst, Procurement Delivery, a newly created role, you will report to the Procurement Delivery Lead and keep BCI's contracting for goods…
Added 1 hour ago
ES
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 1 hour ago
AE
D365 Functional Analyst - Human Resources
Associated Engineering
Calgary, AB
- Full-time
…seeking an experienced Microsoft Dynamics 365 (D365) Functional Analyst – Human Resources (HR) to join our team. The successful candidate will be responsible for supporting, configuring,…
Added 1 hour ago
IF
Senior Business Analyst (Bilingual Spanish/English)
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
The Senior Business Analyst serves as the Business Analyst lead for medium-sized client onboarding initiatives. This role is responsible for conducting due diligence activities, defining…
Added 1 hour ago
PE
Senior Settlements Analyst
Pattern Energy
Toronto, ON
- Full-time
As a member of Pattern Energy's Energy Settlements team, the Senior Settlement Analyst will serve as a subject matter expert for CAISO market settlements. This role is responsible for…
Added 1 hour ago
HC
Remarketing Analytics Associate
Hyundai Capital Canada
Toronto, ON
- Full-time
…pilots, challenger analysis, pricing model enhancements, and process improvement initiatives. Apply appropriate statistical techniques, assist with feature development, calibration,…
Added 1 hour ago
H(
Analyst, Pension Accounting Operations (12 month Contract)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
- $71,000 to $109,000 CAD / year
- Full-time
Drive continuous improvement of the pension contributions area through process optimization, standardization, strengthened controls, and technology-enabled solutions. Leverage reporting,…
Added 1 hour ago
SF
Digital Expansion Analyst - Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
…of how that commitment comes to life. As a Digital Expansion Analyst, you'll contribute to the execution and optimization of personalized, data-driven marketing campaigns and client…
Added 1 hour ago
B
Analyst, Procurement Delivery
BCI
Victoria, BC
- $78,000 to $95,000 CAD / year
- Full-time
Great investments start with great operations. As Analyst, Procurement Delivery, a newly created role, you will report to the Procurement Delivery Lead and keep BCI's contracting for goods…
Added 1 hour ago
GS
Analyste Support Applicatif (Intermédiaire)
Groupe SII
Montreal, QC
- Full-time
Contribute to continuous improvement initiatives and apply application support best practices.
Added 1 hour ago
CN
Contingent Workers Analyst
Canadian Natural Resources Limited (CNRL)
Calgary, AB
- Full-time
Champion continuous improvement initiatives, developing process documentation, job aids, and training resources while supporting system enhancements, testing activities, and program…
Added 1 hour ago
TE
Predictive Insights Business Analyst
TC Energy
Calgary, AB
- Full-time
As a Business Analyst on the Predictive Insights team, this role connects operational needs with technology delivery by translating business requirements, data needs, and process challenges…
Added 1 hour ago
Senior Finance Analyst - Energy Construction
Kiewit
Calgary, AB
As a Sr. Finance Analyst, you will lead a team of finance professionals. You and your team will support multiple projects in accounting and finance related functions. You’ll serve as a…

Citi

Customer Service Intermediate Analyst

Toronto, ON, Canada
Mississauga, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Oct 5, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Bilingual proficiency in Mandarin and English (spoken and written) is required.
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

Bilingual proficiency in Mandarin and English (spoken and written) is required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by resolving queries, providing ongoing support, and ensuring professional service standards. They also drive process improvements, conduct necessary analyses, and coordinate with internal teams to address escalations and regulatory requirements.

Requirements

Candidates must have 2-5 years of customer experience and bilingual proficiency in Mandarin and English. A bachelor's degree or equivalent experience is required, along with strong organizational, analytical, and communication skills.

Skills

Customer service
Mandarin proficiency
English proficiency
Project management
Organizational skills
Analytical skills
Investigative skills
Risk management
Process improvement
Stakeholder influence
Communication
Financial environment experience
Capacity planning
Audit preparation
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Reengineering
Regulatory Requirements
Risk Management
Capacity Planning
Audit Preparation
Reporting
Stakeholder Management
Financial Environment
Mandarin
English
Project Management
Analytical Skills
Institutional Customer Service
Compliance
System Failures
Market Issues
Escalation Management

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