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Added 1 hour ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Senior Business Analyst – Finance Transformation (Oracle)
Added 1 hour ago
TC
Senior ESG Analyst - 12-month contract
The CSL Group Inc.
Montreal, QC
- Temporary
The Senior ESG Analyst plays a critical role in developing and advancing the company’s Environmental, Social, and Governance (ESG) strategy. Reporting to the ESG Director, this role works…
Added 1 hour ago
IH
Risk Management Analyst
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with the established vision and values of the organization, the Risk Management Analyst supports risk management and legislative analysis within the scope of IH operations and…
Added 2 hours ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 2 hours ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 3 hours ago
F
US Senior Business Immigration Analyst
Fragomen
Toronto, ON · CA-Toronto
- Full-time
About the Role: Fragomen’s Senior Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offer training,…
Added 3 hours ago
A
Senior Financial Analyst (CPA)
ADECCO
Toronto, ON
- $85,000 to $105,000 CAD / year
- Part-time
- On-site
Added 3 hours ago
OG
Application Support Analyst
Odyssey Global
Quebec, QC
- Contract
Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and…
Added 3 hours ago
NA
Workday HCM Functional Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Workday HCM Manager, the Workday HCM Functional Analyst is responsible for supporting, configuring, enhancing, and optimizing Workday Human Capital Management (HCM)…
Added 4 hours ago
AC
Senior Financial Analyst, Financial Information and Controls
Alimentation Couche-Tard
Laval, QC
- Full-time
…with senior management and for external purposes to meet the regulatory requirements of a public…
Added 4 hours ago
AG
SAP Site Business & Integration Analyst
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
Working across site functions and with Corporate Enterprise Systems, the Analyst assists with user enablement, data quality, process documentation, testing, reporting, controls, and…
Added 4 hours ago
M
Commercial Transactions Analyst (Crude Oil / NGL)
Manpower
Calgary, AB
- Contract
As a Commercial Transactions Analyst, you will serve as the subject matter expert for actualization, pricing, and settlement activities within a Crude Oil / NGL portfolio. You will be…
Added 4 hours ago
AM
Customs & Trade Compliance Analyst
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior VP, North American Finance, we are hiring a
Added 5 hours ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 5 hours ago
V
Senior HRIS Functional Analyst (PeopleSoft HCM)
Vertage
Montreal, QC
- Contract
We are seeking an experienced HRIS Functional Analyst to join a dynamic HR Analytics & Insights team. In this role, you will serve as a strategic partner to HR and IT stakeholders,…
Added 5 hours ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 5 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…basis. The team ensures compliance with Global AML and other regulatory requirements, mitigating operational, regulatory, and reputational…
Added 6 hours ago
T
Information Security Analyst II ( Social Engineer Threat Analyst)
TD
Toronto, ON
- Full-time
…within established information security, operational risk, and regulatory frameworks while helping drive continuous improvement of processes, controls, reporting, and threat defense…
Added 6 hours ago
D
Analyst, Financial disclosure
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a financial disclosure analyst, you help prepare, analyze, disclose and monitor financial statements for Desjardins’s financial, statutory, regulatory and strategic reporting. You…
Added 7 hours ago
MF
Analyst Finance (Full Time 1 Month Contract)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Full-time
- Other
The Fund Financial Reporting Department is accepting applications for the 1-month contract position of Analyst. The Analyst reports directly to the Senior Analyst and/or Manager. The…
Added 7 hours ago
AM
Customs & Trade Compliance Analyst
Array Marketing
Toronto, ON · Scarborough, Ontario
- Full-time
Reporting to the Senior VP, North American Finance, we are hiring a
Added 7 hours ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
Reporting to the Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, support all TDS businesses in adherence to regulatory and enterprise requirements, managing non-financial…
Added 8 hours ago
K
Procurement Engineer
Kinectrics
Toronto, ON
- Full-time
…including requests for quotation, purchase requisitions, progress reporting, expediting, and delivery-date management. Provide direction to and check the work of assigned technical staff,…
Added 8 hours ago
NR
Risk Analyst - ALM and Optimization
Nexus Risk Management Inc.
Toronto, ON
- Full-time
…management and financial performance across economic, accounting and regulatory capital measures. We combine advisory expertise with ongoing monitoring, rebalancing, optimization, and…
Added 8 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…basis. The team ensures compliance with Global AML and other regulatory requirements, mitigating operational, regulatory, and reputational…

Citi

Customer Service Intermediate Analyst

Toronto, ON, Canada
Mississauga, ON, Canada

$79,320.00 - $110,680.00 · Full-time

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Job details

Pay: $79,320.00 - $110,680.00
Job type: Full-time
Experience: 2-5 years of customer experience
Posting language: English
Posted: Oct 5, 2026

Original job description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for esclations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of customer experience
Bilingual proficiency in Mandarin and English (spoken and written) is required.
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

Bachelor's degree/University degree or equivalent experience

Bilingual proficiency in Mandarin and English (spoken and written) is required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The analyst manages a portfolio of high-profile clients by resolving queries, providing ongoing support, and ensuring professional service standards. They also drive process improvements, conduct necessary analyses, and coordinate with internal teams to address escalations and regulatory requirements.

Requirements

Candidates must have 2-5 years of customer experience and bilingual proficiency in Mandarin and English. A bachelor's degree or equivalent experience is required, along with strong organizational, analytical, and communication skills.

Skills

Customer service
Mandarin proficiency
English proficiency
Project management
Organizational skills
Analytical skills
Investigative skills
Risk management
Process improvement
Stakeholder influence
Communication
Financial environment experience
Capacity planning
Audit preparation
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Portfolio
Process Improvement
Reengineering
Regulatory Requirements
Risk Management
Capacity Planning
Audit Preparation
Reporting
Stakeholder Management
Financial Environment
Mandarin
English
Project Management
Analytical Skills
Institutional Customer Service
Compliance
System Failures
Market Issues
Escalation Management

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