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Citi

Issue Management Sr. Group Manager

Mississauga, ON, Canada

Pay: $160 000,00 - $350 000,00
Job type: Full-time
Apply by: Sep 30, 2026
Experience: 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers.
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Provide Issue Management Lifecycle governance and remediation oversight for our risk segments.
Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
Lead Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
Lead review and challenge of potential issue, root cause and determine strategic solution along with risk segment leadership team. Ensure fit for purpose scope and corrective action plan for true issues, and reasonable timeline to complete remediation to mitigate re-target and re-open risk.
Responsible for robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
Manage Risk Segments Owned / Impacting Audits and Exams, including E2E Lifecycle management of Audits and other internal reviews, as well as patterning with Reg Engagement for Reg Exam management.
Provide thought leadership during audits and exams, challenge potential observations form audit / regulators ensure accountability is right placed and only for true gaps.
Responsible for integration of lessons learned from previous experiences into the development of corrective action plans, promoting continuous improvement and timely closure of issues.
Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
Ability to identify, measure, and manage key risks and controls.
Demonstrate sound business judgment.
Ability to see the big pictures with high attention to critical details.
Develop and implement strategy and process improvement initiatives.
In depth understanding of Citi’s businesses and functions and their risk profiles.
Developing new ideas and improving current processes to proactively mitigate risks.
Requires an ability to provide challenge and make recommendation for risk and controls remediation.
Excellent knowledge in the development and execution for controls.
Proven experience in control related functions in the financial industry.
Proven experience in implementing sustainable solutions and improving processes.

Deep understanding of compliance laws, rules, regulations, and best practices.

Deep understanding of Citi’s Policies, Standards, and Procedures.
Demonstrate exceptional leadership, decision-making, and problem-solving skills.
Excellent analytical skills to evaluate complex risk and control activities and processes.
Ability to deliver compelling presentations and influence executive audiences.
Strong sense of accountability and ownership, with strong results orientation.
Excellent communication skills; ability to engage and inspire across stakeholder groups.
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$160 000,00 - $350 000,00

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The role involves managing large teams to oversee issue management lifecycles, control programs, and remediation strategies across the organization. It requires leading audit engagements, identifying control gaps, and fostering partnerships to ensure sustainable solutions and regulatory compliance.

Requirements

Candidates must have 15+ years of experience in operational risk management, compliance, or audit within the financial services industry. A bachelor's degree is required, with a master's degree preferred, alongside strong leadership, analytical, and communication skills.

Skills

Analytical Thinking
Constructive Debate
Controls Lifecycle
Escalation Management
Governance
Issue Management
Process Design
Risk Management Lifecycle
Root Cause Analysis
Stakeholder Management
Strategic Planning
Leadership
Regulatory Compliance
Audit Management
Quality Control
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
Compliance
Audit
Controls Governance
Issue Management
Root Cause Analysis
Corrective Action Plans
Regulatory Engagement
Quality Control
Risk Mitigation
Stakeholder Management
Strategic Leadership
Financial Services
Data Analysis
Microsoft Office
Excel
PowerPoint
Word
Process Improvement
Governance Oversight
Control Gaps
Remediation Programs
Internal Audit
Risk Awareness
Policy Adherence
Accountability
Business Judgment
Executive Presentation
Lifecycle Management
Regulatory Exams

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