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Added 2 mins ago
Project Control Officer (PCO) & Process Governance
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At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to…
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Citi

Program Advisory, Consulting & Execution, Senior Vice President

Mississauga, ON, Canada

$145,100.00 - $217,700.00 · Full-time

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Job details

Pay: $145,100.00 - $217,700.00
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Introduction:

The Program Advisory, Consulting & Execution (PACE) organization is Citi’s internal consulting and program execution team. Operating from Finance with a firmwide mandate, PACE serves as a strategic internal partner delivering management consulting, program advisory, and end-to-end execution support for Citi’s high-value initiatives and business transformation priorities. The organization partners closely with functional and business leadership to deliver significant, measurable business outcomes while retaining critical knowledge and reducing reliance on external consulting firms.

The PACE team is a global, interdisciplinary team comprised of seasoned professionals with deep financial services, program advisory, and management consulting expertise. With team members located in eight cities across five countries - Canada, Costa Rica, India, the United Kingdom, and the United States - PACE provides continuous global support, accelerated delivery, and rapid mobilization to solve the firm's most critical challenges.

Summary:

Leads the end-to-end delivery of large-scale, complex initiatives, from strategic definition and planning through to hands-on tactical execution and successful implementation.
Serves as a key partner to senior business and functional leaders, building cross-functional alignment and acting as the primary point of contact for stakeholders up to the Managing Director level.
Manages high-visibility programs critical to firm-wide strategy, navigating varying levels of complexity to deliver measurable business value with executive-level sponsorship.
Drives transformational change by deploying advanced process improvement and operating model design methodologies, while also developing new approaches and building change capabilities across the organization.
Accountable for program success, measured by the tangible business value delivered, positive stakeholder feedback, and contributions to the firm's thought leadership.

Responsibilities:

Deliver high-impact operating model and process transformation projects by identifying business needs, validating pain points, and developing the business case for change.
Establish and execute robust program governance aligned with enterprise standards, developing detailed project plans, backlogs, and user stories to guide execution.
Lead the scoping, design, and execution of target operating model and process transformation initiatives; partner with senior business, operations, and functional leadership to establish business cases, strategic roadmaps, and business requirements for complex programs.
Partner with business and Technology to oversee and guide technical delivery, aligning solutions to target operating models, business requirements, and operational priorities throughout the project lifecycle.
Drive accountability and engagement by holding project teams responsible for deliverables and performance, while providing critical review and challenge to status reporting to highlight and mitigate risk.
Act as a strategic partner to senior business leaders and stakeholders, building strong relationships to ensure alignment, articulate complex recommendations, and manage expectations.
Leverage a range of methodologies including Agile, Lean, and Six Sigma to devise innovative solutions, streamline processes, and design future-state operating models.
Manage, mentor, and coach team members to elicit their best performance, partnering with leadership to build skills and identify high-performing individuals.
Champion a culture of continuous improvement and adaptability by reducing time-to-market, boosting quality, and capturing lessons learned to benefit the wider organization.
Proactively identify and manage program risks by simplifying processes, eliminating redundancies, and anticipating necessary changes to business systems and tools.

Qualifications:

A minimum of 14 years of experience managing complex, end-to-end programs and process transformation projects, with required experience in management consulting and within the financial services industry.
Bachelor's Degree or equivalent work experience is required.
Experience advising and leading operating model and process transformation programs within financial services, owning the development of business requirements, analytical frameworks, and project delivery reporting up to senior management sponsorship
Demonstrated experience working with Technology teams to oversee delivery activities, support requirements implementation, helping achieve business objectives across delivery methodologies including Agile, Waterfall
Proven expertise in a range of methodologies including Agile, Lean, Six Sigma, and structured PM frameworks; PMP or PRINCE2 certification is preferred.
Demonstrated ability to lead and mentor program managers on high-risk, cross-functional initiatives, driving accountability and ensuring alignment with broader firm-wide strategy.
Advanced proficiency in MS Office Suite, including Excel, MS Project, and the use of PowerPoint for compelling, data-driven storytelling to senior leadership.
Strong analytical and problem-solving skills, with the ability to structure and conduct in-depth analyses, develop business cases, and devise innovative, technology-integrated solutions.
Exceptional written and verbal communication skills with a demonstrated ability to articulate complex recommendations and influence stakeholders at all levels of the organization.
Functional knowledge in one or more financial services domains such as Consumer/Institutional Banking, Risk Management, Compliance, Finance, or Operations.
Comfortable with ambiguity, brings a high sense of urgency to goals, and balances analytical and creative abilities to drive change.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$145,100.00 - $217,700.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

Leads the end-to-end delivery of large-scale, complex business transformation initiatives while serving as a strategic partner to senior leadership. Manages program governance, drives process improvements, and oversees technical delivery to ensure measurable business outcomes.

Requirements

Requires a minimum of 14 years of experience in management consulting and financial services, with expertise in program management and process transformation. Candidates must possess a bachelor's degree and proficiency in methodologies such as Agile, Lean, and Six Sigma.

Skills

Management consulting
Program management
Financial services
Operating model design
Process transformation
Agile
Lean
Six Sigma
Strategic planning
Stakeholder management
Business case development
Risk management
Change management
Project governance
Data-driven storytelling
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Program Advisory
Consulting
Execution
Financial Services
Management Consulting
Operating Model
Process Transformation
Agile
Lean
Six Sigma
PMP
PRINCE2
MS Office
Excel
MS Project
PowerPoint
Consumer Banking
Institutional Banking
Risk Management
Compliance
Finance
Operations
Strategic Roadmaps
Business Requirements
Waterfall
Governance
Change Management
Stakeholder Engagement
Business Case
Transformation

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