Jobs in Canada

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Added 3 months ago
A
Forward Deployed Technical Consultant-Snowflake
Accenture
Remote, Canada
- Full-time
- Remote
This role requires in-office presence in the local ATC office 3 days per week
Added 4 months ago
C
Senior Application Support Engineer - Assistant Vice President
Citi
Remote, Canada
- Full-time
- Remote
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 3 months ago
MC
AI Security Analyst
MCI Careers
Canada
- Other
…companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and…
Added 3 months ago
MC
AI Tester / AI QA Analyst
MCI Careers
Canada
- Other
…companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and…
Added 3 months ago
MC
AI Governance Analyst
MCI Careers
Canada
- Other
…companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and…
Added 3 months ago
MC
AI Product Owner
MCI Careers
Canada
- Other
…companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and…
Added 3 months ago
MC
AI Business Analyst
MCI Careers
Canada
- Other
…companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and…
Added 3 months ago
MC
AI Operations Analyst
MCI Careers
Canada
- Other
We are seeking a highly organized and analytical AI Operations Analyst to support the day-to-day operations, performance monitoring, and continuous improvement of AI-powered solutions and…
Added 3 months ago
MC
Senior AI Operations Analyst
MCI Careers
Canada
- Other
…companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and…
Added 3 months ago
MC
Senior AI Business Analyst
MCI Careers
Canada
- Other
…companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and…
Added 2 months ago
Senior Network Analyst
Precision Drilling
Calgary, AB
At Precision Drilling, we operate complex, global infrastructure supporting remote operations across North America and the Middle East. We are looking for a Senior Network Analyst to lead…
Added 5 months ago
S
Information Security Operations Analyst (Toronto, Canada)
Starling
Remote, Canada
- Full-time
- Remote
While our roots are in the UK, our operations are expanding globally. Though you may be based in one of our international offices (such as Sydney or Toronto), this role is critical to the…
Added 5 months ago
FO
Director of Finance
Friends of Ruby
Toronto, Ontario
- Full-time
Must reside in Ontario and be willing to work onsite at the downtown Toronto office
Added 5 months ago
TG
Senior Analyst, Quantitative Model Validation (Model Vetting)
TMX Group
Toronto, Ontario · Montreal, Quebec
- $100,000 to $130,000 CAD / year
- Full-time
This function is guided by a philosophy of adding value to improve the operations of the organization. It assists the organization to accomplish its objectives by bringing a systematic and…
Added 3 months ago
TG
Functional Analyst – Clearing Systems
TMX Group
Montreal, Quebec
- Full-time
…financial institutions and pension plans, we enable the market to operate with confidence, even in times of…
Added 6 months ago
II
Senior Security Engineer
Intega IT
Ottawa, Ontario
- Full-time
Microsoft SC‑200 (Security Operations Analyst) and/or SC‑300 (Identity & Access)
Added 6 months ago
Data Center Analyst II
IREN
Vancouver, British Columbia
The Data Center Analyst II supports the Integrated Operations Control function by providing timely customer and operational analytics that ensure system reliability and high service…
Added 6 months ago
Senior Cyber Security Analyst (Temporary)
First West
Langley (District), BC · Langley, BC
The Senior Cyber Security Analyst is responsible for Level 2 and Level 3 SOC operations and assists peers, business stakeholders and executives in identifying risks that may impact Tru…

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Citi

Senior Application Support Engineer - Assistant Vice President

Remote, Canada

Remote

$94 300,00 - $141 500,00 · Full-time

Apply on citi.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $94 300,00 - $141 500,00
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Jun 22, 2026

Original job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
Engagement with ITIL processes including Major Incident management, problem management, change management etc.
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
Confidently handle outage communication with stakeholders in Business and Operations.
Actively participate in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

5 plus years experience in an Application Support role.
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Skills and Competencies:

Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments
Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management - including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.

Technical Skills:

SQL Server – SQL, Stored Procedures
Oracle or other RDBMS
Database performance and tuning
Cloud Technologies (e.g., Openshift) and Micro Services
Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94 300,00 - $141 500,00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply on citi.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

Provide technical and business support for Citi applications, focusing on incident management, stability improvements, and outage resolution. Partner with technology teams to implement system enhancements and ensure application resiliency through disaster recovery coordination.

Requirements

Requires over 5 years of experience in application support with strong technical skills in SQL, Cloud technologies, and SRE tools. A bachelor's degree and expertise in blockchain and digital asset custody workflows are preferred.

Skills

Blockchain
Crypto Currency
Distributed Ledgers
Cloud Technology
OpenShift
Microservices
Site Reliability Engineering
Open Telemetry
Grafana
Google Cloud Observability
SQL Server
Oracle
RDBMS
Elastic Stack
Incident Management
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Blockchain
Crypto Currency
Distributed Ledger
Consensus Mechanisms
Cryptographic Principles
Digital Asset Custody
ECS
OpenShift
Microservices
SRE
Observability
Open Telemetry
Grafana
Google Cloud Observability
SQL Server
Stored Procedures
Oracle
RDBMS
Elastic Stack
ELK
ITIL
Major Incident Management
Problem Management
Change Management
Disaster Recovery
Resiliency Testing
Non Functional Requirements
Application Support
Custody Digital Assets
Settlements

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Work requirements

Jobs in Canada