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Citi

Senior QA Test Analyst, Assistant Vice President

Mississauga, ON, Canada

$94,300.00 - $141,500.00 · Full-time

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Job details

Pay: $94,300.00 - $141,500.00
Job type: Full-time
Apply by: Nov 10, 2026
Experience: 5-8 years experience in an IT Quality role.
Posting language: English
Posted: Nov 4, 2026

Original job description

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements. Responsibilities may also include software quality assurance testing.
Conducts complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks and recommends solutions; ensures annual organizational reviews of standards and procedures are conducted.
Documents findings and performs root cause analyses to provide recommended improvements. Independently recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.
Ensures all corrective actions are assigned, documented and completed. Verifies traceability in project work products. Gathers, maintains and creates reports on quality metrics.
Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas.
Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.
Acts as advisor and mentor for junior members of the team.
Makes evaluative judgments based on analysis of factual information in complicated and novel situations and provides solutions to problems.
Has direct impact on the team and closely related teams by ensuring the quality of the tasks/services/information provided by self and others.
Requires sound and comprehensive communication and diplomacy skills to exchange complex information.
Performs other duties and functions as assigned.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5-8 years experience in an IT Quality role.
Demonstrated execution capabilities.
Development experience in a fast-paced, time-to-market driven environment Experience with test automation, test scenario and test scripts creation and modification Comfortable with writing complex queries Experience with reporting tools. Hands on experience with testing automation tools.
Project management experience preferred

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Technology Quality

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply About employer

More about this job

Responsibilities

Lead and support User Acceptance Testing, software quality assurance, and product rollouts, while monitoring processes and products for compliance with standards and procedures. Analyze quality issues, document findings, recommend improvements, track corrective actions and quality metrics, and mentor junior team members.

Requirements

Requires 5–8 years of experience in IT Quality, demonstrated execution capabilities, and experience in fast-paced development environments. Candidates should have hands-on test automation experience, be able to create and modify test scenarios and scripts, write complex queries, and use reporting tools; project management experience is preferred, and a bachelor’s degree or equivalent experience is required.

Skills

User Acceptance Testing
Software Quality Assurance
Test Automation
Test Scenario Creation
Test Script Creation And Modification
Complex Query Writing
Reporting Tools
Project Management
Root Cause Analysis
Quality Metrics Reporting
Risk Assessment
Process Monitoring
Product Evaluation
Audit
Requirements Traceability
Team Coaching And Mentoring

Visa sponsorship

Not detected in the job text

Keywords

IT Quality
Technology Quality
User Acceptance Testing
UAT
Software Quality Assurance
Test Automation
Test Scenarios
Test Scripts
Product Rollout
Production Release
Process Monitoring
Product Evaluation
Audit
Quality Standards
Procedures
Root Cause Analysis
Corrective Actions
Requirements Traceability
Quality Metrics
Complex Queries
Reporting Tools
Risk Assessment
Project Management
Compliance
Mentoring
Coaching

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