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Added 11 mins ago
HP
Application Support Analyst
Helical Pile Solutions Ltd.
Calgary, AB
- Full-time
…Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability,…
Added 11 mins ago
A
Senior Manager
Ashling
Toronto, ON
- $125,000 to $140,000 CAD / year
- Full-time
Identify and drive business development opportunities within existing client relationships.
Added 11 mins ago
ME
Senior Accountant, Public Company Audit and Assurance
Manning Elliott LLP
Vancouver, BC
- $70,000 to $95,000 CAD / year
- Full-time
Look for opportunities to add value for clients and contribute to relationship-building and business development initiatives
Added 11 mins ago
H
Senior Estimator
Hays
Surrey, BC
- $130,000 to $150,000 CAD / year
- Full-time
This is an excellent opportunity for an experienced construction professional to join a well-established business and take a leading role in estimating complex projects across the…
Added 11 mins ago
CC
Mine Engineer-In-Training (EIT)
Cameco Corporation
SK · Saskatchewan, Canada
- Volunteer
…engineer-in-training (EIT), you will participate in a structured rotational development program designed to build the next generation of mining engineering professionals while supporting…
Added 11 mins ago
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Staff / Principal Embedded Systems Engineer
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- Full-time
The business develops proprietary hardware and software solutions, combining embedded systems, advanced computing and intelligent automation to deliver innovative technology into commercial…
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RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
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EC
Material Handler
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Surrey, BC
- Full-time
…members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer…
Added 11 mins ago
CC
Metallurgical/Process Engineer-In-Training (EIT)
Cameco Corporation
SK · Saskatchewan, Canada
- Volunteer
This position is part of Cameco’s Engineer-in-Training (EIT) Program, a structured rotational development program that provides exposure to multiple operations, technical disciplines and…
Added 11 mins ago
P
Spécialiste bilingue des applications cliniques - Surveillance des patients en milieu hospitalier (poste sur le terrain au Québec)
Philips
Montreal, QC
- Full-time
Added 11 mins ago
AC
Mechanical Engineer
Amaris Consulting | Part of Mantu
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- Full-time
As a Mechanical Designer / Mechanical Engineer, you will contribute to the design, development, and improvement of mechanical systems and components. You will work closely with…
Added 11 mins ago
A
Application Analyst
Amyantek
AB · Alberta, Canada
- Contract
…tasks. The individual will also work closely with application development and maintenance teams. In addition, the system analyst will work directly with subject matter experts in the…
Added 11 mins ago
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Facility Manager II
BGIS
Toronto, ON
- Full-time
Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
Added 11 mins ago
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Senior Associate, Nexus, Global AML Team
MUFG Investor Services
Toronto, ON
- $63,000 to $92,400 CAD / year
- Full-time
…careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of…
Added 11 mins ago
FC
Operations Supervisor
FedEx Canada
Dorval, QC
- Full-time
EXCEL Leadership Development Stream (Preferred)
Added 11 mins ago
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Azure Databricks Solutions Architect
N2P Systems
Toronto, ON
- Full-time
You will work closely with business stakeholders, engineering teams, data specialists, and technology leaders to define end-to-end architecture, drive cloud transformation, and deliver…
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FinOps Architect
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Toronto, ON
- Full-time
Research, development, implement, troubleshoot, and create strategies for cloud cost optimization and provide governance. Analyze variance between actual spending and budgeted amounts and…
Added 11 mins ago
VC
Regional Trainer, Canada
Van Cleef & Arpels
Toronto, ON
- Full-time
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Added 11 mins ago
PL
Housekeeping Attendant
Pomeroy Lodging
Olds, AB
- Full-time
Growth and development opportunities, both personal and professional.
Added 11 mins ago
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Human Resources Team Lead
Canadian Kraft Paper Industries Ltd
The Pas, MB
- Full-time
…activities for all functional HR duties including, training and development, employee engagement, employment standards, payroll, labour relations and being the champion for guiding company…
Added 11 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Vegreville, AB
- $15 CAD / hour
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 12 mins ago
MT
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- $90,000 to $115,000 CAD / year
- Full-time
…We are currently seeking a driven Bilingual Human Resources Business Partner to be part of their continued growth and success. This is a hybrid role, working in office 4 days per…
Added 12 mins ago
SM
Storeperson
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Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 12 mins ago
TM
Seasonal Light Labour
The Magnum Ice Cream Company
ON · Simcoe, ON
- Full-time
Continuous learning and development as the business grows
Added 12 mins ago
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Sr. Client Engagement Associate [Hourly]
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- Full-time
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Citi

Service Designer

Mississauga, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency, reduce risk, and improve customer and employee outcomes. In partnership with UX, Research, Product, Engineering, Operations, and Business teams, you will contribute to the design of new and improved experiences - including identifying where AI can enhance or automate workflows and how AI-enabled processes fit within broader end-to-end service experiences. Through mapping and visualization tools, co-design workshops, strategic frameworks, and the organization's internal AI-powered design tools, your work will directly influence service and product strategy and position the Design & UX organization as a catalyst for transformation across the bank.

This role reports to the Head of Service Design within the Design & User Experience organization and is an individual contributor role.

Responsibilities:

Design Leadership & Vision:
- Partner on early-stage cross-functional initiatives, supporting direction and Design & UX's representation in governance and strategic decision making.
- Apply service design tools, methods, and mindsets into design and product processes to increase clarity, efficacy, and quality of work on new and existing experiences.
- Advocate for service design methods, tools, and mindsets within Design & UX and with stakeholders' teams; acting as a day-to-day practitioner and resource for peers
- Appropriately assess risk - including but not limited to AI-related considerations - and apply sound ethical judgement across service design practices.
Service Transformation & Design Strategy:
- Scope, with guidance, service design initiatives for defined journeys or platforms based on objectives and business, user, and stakeholder needs, selecting appropriate methods, activities, and artifacts.
- Plan, conduct, and synthesize qualitative stakeholder and end‑user discovery research independently or in partnership with the Research team.
- In partnership with Product, Process Re-engineering, and Operations, assess and help prioritize in-journey, cross-journey, and cross-platform opportunities - including AI use cases, automations, and updates to processes, platforms, policies, or operating models - with consideration for end-to-end, end-user value rather than isolated steps, and shaping how AI-enabled steps connect to human touchpoints and handoffs.
- Contribute to future‑state strategies and help identify high‑level capabilities, requirements, roadmaps, and change‑management elements needed to bridge vision to execution.
- Contribute to journey orchestration and journey‑knowledge management for assigned platforms or lines of business
Artifacts & Decisioning Tools:
- Design provocations and visual representations of insights, including journey, process, and ecosystem maps, service blueprints, infographics, and conceptual wireframes or prototypes - using a combination of traditional design tools and the firm's internal AI-enabled tools.
- Use the firm’s internal AI tools, including Figma Make and Claude and Gemini models, to accelerate day-today work, including research synthesis, insight generation, concept development, and artifact creation.
- Adapt artifacts across audiences and levels of elevation to support specific objectives, from informing UX execution to persuading senior leadership.
Stakeholder Engagement
- Build stakeholder relationships and support decision making by presenting perspectives and tradeoffs
- Plan, coordinate, and facilitate in‑person or digital co‑design workshops
- Develop and deliver presentations for executive leadership and peers that clearly communicate insights, strategies, and results through tailored storytelling.

Qualifications:

Service design and design strategy are interdisciplinary practices and we welcome candidates with varied work experiences; Experience in financial services and/or regulated environments is nice-to-have. Candidates are required to have the following:

- 6+ years of relevant experience in service design, process reengineering, design strategy, user experience, user research, innovation strategy, business transformation, or management consulting.
- Familiarity with core AI capabilities and some practical experience translating them into workflow opportunities (e.g., document extraction, automated decisioning, maker‑checker automation) with exposure to how AI agents coordinate and operate within end‑to‑end service experiences.
- Orientation toward systems‑thinking problem solving, with the ability to understand, illustrate, communicate, and influence business and systems architecture.
- Experience partnering with UX, Research, Product, Process Reengineering, Operations, Engineering, and Business teams to design complex software solutions under ambiguous circumstances and shifting priorities.
- Demonstrated ability to prioritize well, communicate clearly, and build influence across cross‑functional teams.
- Solid program or project management skills.
- Experience using digital collaborative whiteboards, graphic or interface design tools (including Figma / FigJam), and research/insight/repository platforms; willingness to use Microsoft Office.
- Growing familiarity using AI tools to support service‑design workflows - including research synthesis, insight generation, concept development, and rapid creation of artifacts such as journey maps, service blueprints, and scenario visualizations.

In addition to the above, we are seeking candidates with one or more of the following areas of experience:

- Contributing to the service design or experience strategy for enterprise products
- Supporting process re-engineering or operations design to innovate a legacy business
- Participating in organizational design or change management as part of a digital transformational, cultural shift or enterprise learning program
- Contributing to the scaling of a design thinking, design strategy, or design research practice within a larger organization

Education:

- Bachelor's/University degree or equivalent experience
- Master's degree is nice-to-have

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

The hourly rate corresponding to the annual range is:

$61.94 - $87.58

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Service Designer will connect business strategy to user experience by aligning people, processes, and technology to improve customer and employee outcomes. They will contribute to service and product strategy by identifying AI-driven workflow enhancements and facilitating cross-functional design initiatives.

Requirements

Candidates must have 6+ years of experience in service design, design strategy, or related fields with a strong orientation toward systems thinking. Proficiency in design tools like Figma and familiarity with AI-enabled workflows for research and concept development are required.

Skills

Service design
Design strategy
User experience
Process reengineering
Systems thinking
Stakeholder management
Figma
FigJam
AI tools
Research synthesis
Journey mapping
Service blueprints
Change management
Project management
Cross-functional collaboration
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Design Strategy
User Experience
Process Reengineering
Systems Thinking
AI-powered design tools
Figma
FigJam
Journey Mapping
Service Blueprints
Stakeholder Engagement
Change Management
Financial Services
Digital Transformation
Innovation Strategy
Management Consulting
Cross-functional teams
Project Management
Research Synthesis
Concept Development
Workflow Automation
Business Architecture
Governance
Co-design workshops
Enterprise products
Operational design
Design thinking
Data extraction
Automated decisioning
Maker-checker automation

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