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Added 6 mins ago
SG
Graphic Design and Marketing Intern
Skeena Gold + Silver
Vancouver, BC
- Full-time
…and build a state of the art mine in Canada. Come join our team to be a part of this amazing…
Added 6 mins ago
MO
Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer…
Added 6 mins ago
BR
National Director, Technical Services
BGO Real Estate
ON · Mississauga, ON
- Full-time
The National Director provides national leadership and oversight of the Regional Technical Services team, maintaining a portfolio-wide view of building operations, compliance, technical…
Added 6 mins ago
M(
[C] Product Designer, Digital Labs (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
You'll sit on the Digital Experiences team, working side by side with designers, product managers, engineers, data, marketing and partnership teams. You should be comfortable moving between…
Added 6 mins ago
S
Senior Regulatory and Permitting Specialist
Stantec
Burnaby, BC
- Full-time
Join a team that’s naturally committed to the environment.
Added 6 mins ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
…your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other…
Added 7 mins ago
C
Manager, Business Development (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Part-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 7 mins ago
HO
Analyst, Open Source Intelligence (OSINT)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…in-depth investigation by the Risk Management and Investigations team. The incumbent is also required to prepare intelligence briefings security assessments and threat/risk analyses that…
Added 7 mins ago
C
Dirigeant, spécialiste en conception de solutions – sécurité
Cisco
Toronto, ON
- Full-time
We have an exciting opportunity to join our leadership team as a Leader for Security Solutions Designers within our Security Architecture Team! We are searching for a highly motivated,…
Added 7 mins ago
E
Employment Consultant
Equus
Hamilton, ON
- $25.25 CAD / hour
- Full-time
…make on people’s lives. We are guided by our values, and all team members are encouraged and supported to develop their…
Added 7 mins ago
RK
iOS Developer (12 month contract)
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- Full-time
As an iOS Developer (12 month contract), you will be a critical contributor to the entire Kobo iOS app. You will take ownership over key features, and deliver them from inception to…
Added 7 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Fredericton, NB
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 7 mins ago
RB
Associate
Royal Bank of Canada
Toronto, ON
- Full-time
Coordinate marketing initiatives, using digital and print and organize client event logistics, catering, managing guest lists, etc.
Added 7 mins ago
PC
Summer Student, Enterprise Risk Management
PETRONAS Canada
Calgary, AB
- Full-time
…a culture of open collaboration and empowerment across our team of skilled professionals, while supporting career development opportunities. We are looking for can-do problem solvers to…
Added 7 mins ago
PC
Summer Student, Operations Assurance
PETRONAS Canada
Calgary, AB
- Full-time
…a culture of open collaboration and empowerment across our team of skilled professionals, while supporting career development opportunities. We are looking for can-do problem solvers to…
Added 7 mins ago
PC
Summer Student, Health and Safety Training and Competency Systems
PETRONAS Canada
Calgary, AB
- Full-time
…a culture of open collaboration and empowerment across our team of skilled professionals, while supporting career development opportunities. We are looking for can-do problem solvers to…
Added 7 mins ago
PC
Summer Student, Infrastructure Automation and Innovation
PETRONAS Canada
Calgary, AB
- Full-time
Working with our Digital & Technology Services team in Calgary, this will be a full-time student position from May through August 2027. During your summer, you will gain exposure to the…
Added 7 mins ago
PC
Summer Student, Information Systems - Systems Developer
PETRONAS Canada
Calgary, AB
- Full-time
Working with our Digital Technology Services (DTS) team in Calgary, this will be a full-time student position from May through August 2027. During your summer, you will gain exposure to the…
Added 7 mins ago
KI
Senior Product Manager, AI Innovations Team, Operations Orchestration
Kinaxis Inc.
Canada
- Full-time
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ…
Added 21 mins ago
NB
Associate
National Bank of Canada
Quebec, QC
- Full-time
A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you…
Added 21 mins ago
C
Technical Consulting Intern
Capco
Toronto, ON
- $23 to $25 CAD / hour
- Full-time
Support technology and digital transformation projects across banking, payments, capital markets, and wealth management.
Added 21 mins ago
NB
Associate
National Bank of Canada
Rivière-du-Loup, QC
- Full-time
A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you…
Added 21 mins ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service Branch Manager…
Added 21 mins ago
E
Technical Customer Support
EagleBurgmann
AB · Edmonton, AB
- $40.5 to $42 CAD / hour
- Full-time
…industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire…
Added 21 mins ago
TR
Marketing And Communications Coordinator
Thompson Regional Airport
Thompson, MB
- Full-time
…direction, the role develops and executes content, campaigns, digital communications, public relations, events, and promotional materials that strengthen TRAA’s visibility, reputation, and…

Citi

Service Designer

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency, reduce risk, and improve customer and employee outcomes. In partnership with UX, Research, Product, Engineering, Operations, and Business teams, you will contribute to the design of new and improved experiences - including identifying where AI can enhance or automate workflows and how AI-enabled processes fit within broader end-to-end service experiences. Through mapping and visualization tools, co-design workshops, strategic frameworks, and the organization's internal AI-powered design tools, your work will directly influence service and product strategy and position the Design & UX organization as a catalyst for transformation across the bank.

This role reports to the Head of Service Design within the Design & User Experience organization and is an individual contributor role.

Responsibilities:

Design Leadership & Vision:
- Partner on early-stage cross-functional initiatives, supporting direction and Design & UX's representation in governance and strategic decision making.
- Apply service design tools, methods, and mindsets into design and product processes to increase clarity, efficacy, and quality of work on new and existing experiences.
- Advocate for service design methods, tools, and mindsets within Design & UX and with stakeholders' teams; acting as a day-to-day practitioner and resource for peers
- Appropriately assess risk - including but not limited to AI-related considerations - and apply sound ethical judgement across service design practices.
Service Transformation & Design Strategy:
- Scope, with guidance, service design initiatives for defined journeys or platforms based on objectives and business, user, and stakeholder needs, selecting appropriate methods, activities, and artifacts.
- Plan, conduct, and synthesize qualitative stakeholder and end‑user discovery research independently or in partnership with the Research team.
- In partnership with Product, Process Re-engineering, and Operations, assess and help prioritize in-journey, cross-journey, and cross-platform opportunities - including AI use cases, automations, and updates to processes, platforms, policies, or operating models - with consideration for end-to-end, end-user value rather than isolated steps, and shaping how AI-enabled steps connect to human touchpoints and handoffs.
- Contribute to future‑state strategies and help identify high‑level capabilities, requirements, roadmaps, and change‑management elements needed to bridge vision to execution.
- Contribute to journey orchestration and journey‑knowledge management for assigned platforms or lines of business
Artifacts & Decisioning Tools:
- Design provocations and visual representations of insights, including journey, process, and ecosystem maps, service blueprints, infographics, and conceptual wireframes or prototypes - using a combination of traditional design tools and the firm's internal AI-enabled tools.
- Use the firm’s internal AI tools, including Figma Make and Claude and Gemini models, to accelerate day-today work, including research synthesis, insight generation, concept development, and artifact creation.
- Adapt artifacts across audiences and levels of elevation to support specific objectives, from informing UX execution to persuading senior leadership.
Stakeholder Engagement
- Build stakeholder relationships and support decision making by presenting perspectives and tradeoffs
- Plan, coordinate, and facilitate in‑person or digital co‑design workshops
- Develop and deliver presentations for executive leadership and peers that clearly communicate insights, strategies, and results through tailored storytelling.

Qualifications:

Service design and design strategy are interdisciplinary practices and we welcome candidates with varied work experiences; Experience in financial services and/or regulated environments is nice-to-have. Candidates are required to have the following:

- 6+ years of relevant experience in service design, process reengineering, design strategy, user experience, user research, innovation strategy, business transformation, or management consulting.
- Familiarity with core AI capabilities and some practical experience translating them into workflow opportunities (e.g., document extraction, automated decisioning, maker‑checker automation) with exposure to how AI agents coordinate and operate within end‑to‑end service experiences.
- Orientation toward systems‑thinking problem solving, with the ability to understand, illustrate, communicate, and influence business and systems architecture.
- Experience partnering with UX, Research, Product, Process Reengineering, Operations, Engineering, and Business teams to design complex software solutions under ambiguous circumstances and shifting priorities.
- Demonstrated ability to prioritize well, communicate clearly, and build influence across cross‑functional teams.
- Solid program or project management skills.
- Experience using digital collaborative whiteboards, graphic or interface design tools (including Figma / FigJam), and research/insight/repository platforms; willingness to use Microsoft Office.
- Growing familiarity using AI tools to support service‑design workflows - including research synthesis, insight generation, concept development, and rapid creation of artifacts such as journey maps, service blueprints, and scenario visualizations.

In addition to the above, we are seeking candidates with one or more of the following areas of experience:

- Contributing to the service design or experience strategy for enterprise products
- Supporting process re-engineering or operations design to innovate a legacy business
- Participating in organizational design or change management as part of a digital transformational, cultural shift or enterprise learning program
- Contributing to the scaling of a design thinking, design strategy, or design research practice within a larger organization

Education:

- Bachelor's/University degree or equivalent experience
- Master's degree is nice-to-have

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

The hourly rate corresponding to the annual range is:

$61.94 - $87.58

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Service Designer will connect business strategy to user experience by aligning people, processes, and technology to improve customer and employee outcomes. They will contribute to service and product strategy by identifying AI-driven workflow enhancements and facilitating cross-functional design initiatives.

Requirements

Candidates must have 6+ years of experience in service design, design strategy, or related fields with a strong orientation toward systems thinking. Proficiency in design tools like Figma and familiarity with AI-enabled workflows for research and concept development are required.

Skills

Service design
Design strategy
User experience
Process reengineering
Systems thinking
Stakeholder management
Figma
FigJam
AI tools
Research synthesis
Journey mapping
Service blueprints
Change management
Project management
Cross-functional collaboration
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Design Strategy
User Experience
Process Reengineering
Systems Thinking
AI-powered design tools
Figma
FigJam
Journey Mapping
Service Blueprints
Stakeholder Engagement
Change Management
Financial Services
Digital Transformation
Innovation Strategy
Management Consulting
Cross-functional teams
Project Management
Research Synthesis
Concept Development
Workflow Automation
Business Architecture
Governance
Co-design workshops
Enterprise products
Operational design
Design thinking
Data extraction
Automated decisioning
Maker-checker automation

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