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Added 13 mins ago
S
Director – Station Infrastructure
SYSTRA
Toronto, ON
- Full-time
Strong analytical and negotiation skills and experience with vendor management to manage development and delivery of externally provided products and services.
Added 13 mins ago
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Senior Programmer - Tools | Programmeur senior - Outils
NBCUniversal
Montreal, QC
- Full-time
As a Senior Tools Programmer, you are responsible for designing, implementing, and maintaining tools that support efficient content creation and development. Your work spans Unreal Engine…
Added 13 mins ago
MI
Senior Fund Accountant, Capital Activity- Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and…
Added 13 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 13 mins ago
W
Specialist Mechanical Engineer - Static Equipment
Worley
AB · Edmonton, AB
- Full-time
…simultaneously. This role also acts as a technical mentor to Senior and Intermediate Engineers, supports business development through technical input, and plays a key role in maintaining…
Added 13 mins ago
DL
Human Resources Generalist
DM Lyons Consulting
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…with workforce planning, organizational improvement and talent…
Added 13 mins ago
JG
Senior DevOps & Python Platform Engineering Specialist
J&M Group
Montreal, QC
- Contract
We are looking for Senior DevOps & Python Platform Engineering Specialist who designs, builds, and operates highly available enterprise content management platforms supporting both…
Added 13 mins ago
GR
General Manager
Goldbeck Recruiting
Kelowna, BC
- Full-time
Our client is an established security services provider offering integrated security solutions to commercial, industrial, construction and infrastructure clients. Its services include…
Added 13 mins ago
SC
Business Development Manager
Sysco Canada Inc.
Vancouver, BC
- $52,000 to $85,000 CAD / year
- Full-time
…business. By utilizing a team-selling approach, the Business Development Manager (BDM) will engage a cross-functional team to create a comprehensive strategy that meets the prospect's…
Added 13 mins ago
W
Specialist Mechanical Engineer - Static Equipment
Worley
Calgary, AB
- Full-time
…simultaneously. This role also acts as a technical mentor to Senior and Intermediate Engineers, supports business development through technical input, and plays a key role in maintaining…
Added 13 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
…technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution…
Added 13 mins ago
T
Senior Java Developer, TD Securities
TD
Toronto, ON
- Full-time
The Market Risk Technology Engineering Team (in TD Securities) is responsible for the development and support of our derivatives (Interest Rate, FX, Credit, Commodity) valuation, trading…
Added 13 mins ago
Senior Technology Specialist, Integration
Equitable
Waterloo, ON
The Senior Technology Specialist, Integration will be accountable for the solutioning of the API Management components, will manage APIM service instances and create the APIs, operations,…
Added 13 mins ago
C
Application Development Tech Lead Analyst, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 13 mins ago
C
Senior Financial Advisor , CIRO - MFD
CIBC
Saskatoon, SK
- Full-time
…client portfolio through relationship management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach,…
Added 13 mins ago
C
Sr. Client Engagement Associate [Hourly]
CIBC
Owen Sound, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking…
Added 13 mins ago
AM
IP-Post Silicon Validation Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
…showcase successes as well as facilitate continuous career…
Added 13 mins ago
B
VP, Strategy and Performance Management, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
…Management (OSM) and works closely with the C-suite and with senior leaders in Investment & Corporate Banking as well as Global Markets on top strategic priorities, spanning the end-to-end…
Added 28 mins ago
S
Performance Test Engineer Intern (May 2027 12 Months)
SOTI
Mississauga, ON
- Full-time
The technologies you learn during an internship at SOTI range from learning to develop middle tier services using languages like C#, or deepening your knowledge of databases by leveraging…
Added 28 mins ago
BV
Senior Diversified Relationship Manager
Bow Valley Credit Union
Cochrane, AB
- Full-time
The Senior Relationship Manager is expected to operate with a high degree of independence and exercise advanced credit judgment in managing complex commercial relationships and…
Added 28 mins ago
BV
Senior Agriculture Relationship Manager
Bow Valley Credit Union
Cochrane, AB
- Full-time
The Senior Agriculture Relationship Manager develops and manages complex relationships with agricultural producers and agribusinesses, supporting their borrowing, operating, deposit, and…
Added 28 mins ago
Senior Accountant
Fix Network
Burnaby, BC
As a Senior Accountant, you will be responsible for the full accounting cycle while partnering with internal stakeholders to ensure accurate financial reporting, support strategic…
Added 28 mins ago
LC
Senior Manager, Financial Reporting_FT-Perm
LOFT Community Services
Toronto, ON
- $100,341 to $131,708 CAD / year
- Full-time
Title of Job: Senior Manager, Financial Reporting
Added 28 mins ago
UT
Développeur(se) logiciel sénior, optimisation d'actifs 3D (C++) / Senior Software Developer, 3D Asset Optimization (C++)
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
We are hiring a Senior C++ Developer to join our Industry Engineering team here at Unity, based in our Montreal office and working closely with engineers and and clients based in the North…

Citi

Service Designer

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency, reduce risk, and improve customer and employee outcomes. In partnership with UX, Research, Product, Engineering, Operations, and Business teams, you will contribute to the design of new and improved experiences - including identifying where AI can enhance or automate workflows and how AI-enabled processes fit within broader end-to-end service experiences. Through mapping and visualization tools, co-design workshops, strategic frameworks, and the organization's internal AI-powered design tools, your work will directly influence service and product strategy and position the Design & UX organization as a catalyst for transformation across the bank.

This role reports to the Head of Service Design within the Design & User Experience organization and is an individual contributor role.

Responsibilities:

Design Leadership & Vision:
- Partner on early-stage cross-functional initiatives, supporting direction and Design & UX's representation in governance and strategic decision making.
- Apply service design tools, methods, and mindsets into design and product processes to increase clarity, efficacy, and quality of work on new and existing experiences.
- Advocate for service design methods, tools, and mindsets within Design & UX and with stakeholders' teams; acting as a day-to-day practitioner and resource for peers
- Appropriately assess risk - including but not limited to AI-related considerations - and apply sound ethical judgement across service design practices.
Service Transformation & Design Strategy:
- Scope, with guidance, service design initiatives for defined journeys or platforms based on objectives and business, user, and stakeholder needs, selecting appropriate methods, activities, and artifacts.
- Plan, conduct, and synthesize qualitative stakeholder and end‑user discovery research independently or in partnership with the Research team.
- In partnership with Product, Process Re-engineering, and Operations, assess and help prioritize in-journey, cross-journey, and cross-platform opportunities - including AI use cases, automations, and updates to processes, platforms, policies, or operating models - with consideration for end-to-end, end-user value rather than isolated steps, and shaping how AI-enabled steps connect to human touchpoints and handoffs.
- Contribute to future‑state strategies and help identify high‑level capabilities, requirements, roadmaps, and change‑management elements needed to bridge vision to execution.
- Contribute to journey orchestration and journey‑knowledge management for assigned platforms or lines of business
Artifacts & Decisioning Tools:
- Design provocations and visual representations of insights, including journey, process, and ecosystem maps, service blueprints, infographics, and conceptual wireframes or prototypes - using a combination of traditional design tools and the firm's internal AI-enabled tools.
- Use the firm’s internal AI tools, including Figma Make and Claude and Gemini models, to accelerate day-today work, including research synthesis, insight generation, concept development, and artifact creation.
- Adapt artifacts across audiences and levels of elevation to support specific objectives, from informing UX execution to persuading senior leadership.
Stakeholder Engagement
- Build stakeholder relationships and support decision making by presenting perspectives and tradeoffs
- Plan, coordinate, and facilitate in‑person or digital co‑design workshops
- Develop and deliver presentations for executive leadership and peers that clearly communicate insights, strategies, and results through tailored storytelling.

Qualifications:

Service design and design strategy are interdisciplinary practices and we welcome candidates with varied work experiences; Experience in financial services and/or regulated environments is nice-to-have. Candidates are required to have the following:

- 6+ years of relevant experience in service design, process reengineering, design strategy, user experience, user research, innovation strategy, business transformation, or management consulting.
- Familiarity with core AI capabilities and some practical experience translating them into workflow opportunities (e.g., document extraction, automated decisioning, maker‑checker automation) with exposure to how AI agents coordinate and operate within end‑to‑end service experiences.
- Orientation toward systems‑thinking problem solving, with the ability to understand, illustrate, communicate, and influence business and systems architecture.
- Experience partnering with UX, Research, Product, Process Reengineering, Operations, Engineering, and Business teams to design complex software solutions under ambiguous circumstances and shifting priorities.
- Demonstrated ability to prioritize well, communicate clearly, and build influence across cross‑functional teams.
- Solid program or project management skills.
- Experience using digital collaborative whiteboards, graphic or interface design tools (including Figma / FigJam), and research/insight/repository platforms; willingness to use Microsoft Office.
- Growing familiarity using AI tools to support service‑design workflows - including research synthesis, insight generation, concept development, and rapid creation of artifacts such as journey maps, service blueprints, and scenario visualizations.

In addition to the above, we are seeking candidates with one or more of the following areas of experience:

- Contributing to the service design or experience strategy for enterprise products
- Supporting process re-engineering or operations design to innovate a legacy business
- Participating in organizational design or change management as part of a digital transformational, cultural shift or enterprise learning program
- Contributing to the scaling of a design thinking, design strategy, or design research practice within a larger organization

Education:

- Bachelor's/University degree or equivalent experience
- Master's degree is nice-to-have

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

The hourly rate corresponding to the annual range is:

$61.94 - $87.58

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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More about this job

Responsibilities

The Service Designer will connect business strategy to user experience by aligning people, processes, and technology to improve customer and employee outcomes. They will contribute to service and product strategy by identifying AI-driven workflow enhancements and facilitating cross-functional design initiatives.

Requirements

Candidates must have 6+ years of experience in service design, design strategy, or related fields with a strong orientation toward systems thinking. Proficiency in design tools like Figma and familiarity with AI-enabled workflows for research and concept development are required.

Skills

Service design
Design strategy
User experience
Process reengineering
Systems thinking
Stakeholder management
Figma
FigJam
AI tools
Research synthesis
Journey mapping
Service blueprints
Change management
Project management
Cross-functional collaboration
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Design Strategy
User Experience
Process Reengineering
Systems Thinking
AI-powered design tools
Figma
FigJam
Journey Mapping
Service Blueprints
Stakeholder Engagement
Change Management
Financial Services
Digital Transformation
Innovation Strategy
Management Consulting
Cross-functional teams
Project Management
Research Synthesis
Concept Development
Workflow Automation
Business Architecture
Governance
Co-design workshops
Enterprise products
Operational design
Design thinking
Data extraction
Automated decisioning
Maker-checker automation

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