Jobs in Canada

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Added 17 hours ago
Experience Designer - College Football
Electronic Arts
Vancouver, BC
As a Mid-Level Experience Designer, you’ll play a key role in crafting immersive, accessible, and visually polished user experiences for College Football. Working closely with a…
Added 1 day ago
KP
Front-End Development for Interactive Applications (FDIT) Instructor - Competition ID: 4877
Kwantlen Polytechnic University
Richmond, BC
- Part-time
…design for interactive applications, applying visual design and scripting knowledge to user interface (UI) challenges. They will learn to create relevant and engaging experiences for users…
Added 1 day ago
KR
Full Stack Engineer
KTek Resourcing
Toronto, ON
- Contract
As a Senior Software Engineer on the nearshore team, you will serve as a senior full-stack developer for our B2B and B2C SaaS products, with a focus on building secure, scalable, and…
Added 1 day ago
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Concepteur(trice) Technique Senior | Senior Technical Designer
NBCUniversal
Montreal, QC
- Full-time
As a Senior Technical Designer, you own gameplay features from concept to polish, combining strong game design skills, rapid prototyping, and some in-engine implementation while…
Added 2 days ago
N
Concepteur(trice) Technique Senior | Senior Technical Designer
NBCUniversal
Montreal, QC
- Full-time
As a Senior Technical Designer, you own gameplay features from concept to polish, combining strong game design skills, rapid prototyping, and some in-engine implementation while…
Added 5 days ago
R
Senior ServiceNow Developer (App Engine / HRSD)
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based Senior ServiceNow Developer to design, build and deliver ServiceNow solutions across HR Service Delivery, ITSM and employee workflows.
Added 5 days ago
B
Senior Content Designer
BMO
Toronto, ON · BMOPLACE
- Full-time
As a Senior Content Designer at BMO, you bring exceptional writing craft and strategic content thinking to the table. You’re a collaborator at heart, partnering with Product Design and UX…
Added 6 days ago
C
Service Designer
Citi
Mississauga, ON
- Full-time
As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency,…
Added 6 days ago
C
Senior Service Designer
Citi
Mississauga, ON
- Full-time
As a Senior Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive…
Added 6 days ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 6 days ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 6 days ago
Principal Product Designer
Momentum Financial Services Group
Toronto, ON
…behind Money Mart - Canada’s largest non-bank branch network - and a leader in financial solutions for underserved…
Added 6 days ago
K
Group Design Supervisor
Klick
Toronto, ON
- Full-time
The Group Design Supervisor provides hands-on design leadership within Klick’s shared-service Creative team, developing thoughtful visual concepts and scalable design systems across a mix…
Added 7 days ago
C
Senior Product Designer, Everyday Banking
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 7 days ago
SS
Senior Product Designer
Spencer Scott - Technology Recruitment
Toronto, ON
- $200,000 to $250,000 CAD / year
- Full-time
This is a Hybrid position where 3 days per week will be spent working from our clients Toronto based office
Added 7 days ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 7 days ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…
Added 8 days ago
GT
Senior UX Designer - Product
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $70 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 3 days onsite (transitioning to 4 days per week onsite)
Added 8 days ago
JD
Service Designer
J5 Design
Calgary, AB
- Full-time
At J5 Design, we help organizations tackle complex challenges through human-centred design. We're looking for a Service Designer to join our team, supporting digital service design and…
Added 11 days ago
SP
Senior Digital Designer, Marketing
Stormtech Performance Apparel
Markham, ON
- Full-time
The Senior Digital Designer, Marketing supports the execution and elevation of Stormtech’s digital-first creative across email, social, ecommerce, web assets, digital sales tools, and…
Added 11 days ago
RE
Sr. Competitive Systems Designer (Apex Legends)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Senior Systems Designer – Competitive Systems
Added 12 days ago
Sr. Competitive Systems Designer (Apex Legends)
Electronic Arts
Vancouver, BC
Senior Systems Designer – Competitive Systems
Added 12 days ago
F
Sr. Content Designer
Felix
Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
We’re looking for a Senior Content Designer to help shape how we communicate with patients throughout their healthcare journey.
Added 14 days ago
AF
Lead UX Designer
Armstrong Fluid Technology
Toronto, ON
- Full-time
The Lead UX Designer at Armstrong owns the customer experience of our next-generation product and solution selection tool, which lets sellers, partners, and customers select, configure, and…
Added 14 days ago
AF
Senior UX Designer
Armstrong Fluid Technology
Toronto, ON
- Full-time
The Senior UX Designer at Armstrong designs the customer experience of our next-generation product and solution selection tool, which lets sellers, partners, and customers select,…

Citi

Service Designer

Mississauga, ON, Canada

Full-time

Apply on citi.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency, reduce risk, and improve customer and employee outcomes. In partnership with UX, Research, Product, Engineering, Operations, and Business teams, you will contribute to the design of new and improved experiences - including identifying where AI can enhance or automate workflows and how AI-enabled processes fit within broader end-to-end service experiences. Through mapping and visualization tools, co-design workshops, strategic frameworks, and the organization's internal AI-powered design tools, your work will directly influence service and product strategy and position the Design & UX organization as a catalyst for transformation across the bank.

This role reports to the Head of Service Design within the Design & User Experience organization and is an individual contributor role.

Responsibilities:

Design Leadership & Vision:
- Partner on early-stage cross-functional initiatives, supporting direction and Design & UX's representation in governance and strategic decision making.
- Apply service design tools, methods, and mindsets into design and product processes to increase clarity, efficacy, and quality of work on new and existing experiences.
- Advocate for service design methods, tools, and mindsets within Design & UX and with stakeholders' teams; acting as a day-to-day practitioner and resource for peers
- Appropriately assess risk - including but not limited to AI-related considerations - and apply sound ethical judgement across service design practices.
Service Transformation & Design Strategy:
- Scope, with guidance, service design initiatives for defined journeys or platforms based on objectives and business, user, and stakeholder needs, selecting appropriate methods, activities, and artifacts.
- Plan, conduct, and synthesize qualitative stakeholder and end‑user discovery research independently or in partnership with the Research team.
- In partnership with Product, Process Re-engineering, and Operations, assess and help prioritize in-journey, cross-journey, and cross-platform opportunities - including AI use cases, automations, and updates to processes, platforms, policies, or operating models - with consideration for end-to-end, end-user value rather than isolated steps, and shaping how AI-enabled steps connect to human touchpoints and handoffs.
- Contribute to future‑state strategies and help identify high‑level capabilities, requirements, roadmaps, and change‑management elements needed to bridge vision to execution.
- Contribute to journey orchestration and journey‑knowledge management for assigned platforms or lines of business
Artifacts & Decisioning Tools:
- Design provocations and visual representations of insights, including journey, process, and ecosystem maps, service blueprints, infographics, and conceptual wireframes or prototypes - using a combination of traditional design tools and the firm's internal AI-enabled tools.
- Use the firm’s internal AI tools, including Figma Make and Claude and Gemini models, to accelerate day-today work, including research synthesis, insight generation, concept development, and artifact creation.
- Adapt artifacts across audiences and levels of elevation to support specific objectives, from informing UX execution to persuading senior leadership.
Stakeholder Engagement
- Build stakeholder relationships and support decision making by presenting perspectives and tradeoffs
- Plan, coordinate, and facilitate in‑person or digital co‑design workshops
- Develop and deliver presentations for executive leadership and peers that clearly communicate insights, strategies, and results through tailored storytelling.

Qualifications:

Service design and design strategy are interdisciplinary practices and we welcome candidates with varied work experiences; Experience in financial services and/or regulated environments is nice-to-have. Candidates are required to have the following:

- 6+ years of relevant experience in service design, process reengineering, design strategy, user experience, user research, innovation strategy, business transformation, or management consulting.
- Familiarity with core AI capabilities and some practical experience translating them into workflow opportunities (e.g., document extraction, automated decisioning, maker‑checker automation) with exposure to how AI agents coordinate and operate within end‑to‑end service experiences.
- Orientation toward systems‑thinking problem solving, with the ability to understand, illustrate, communicate, and influence business and systems architecture.
- Experience partnering with UX, Research, Product, Process Reengineering, Operations, Engineering, and Business teams to design complex software solutions under ambiguous circumstances and shifting priorities.
- Demonstrated ability to prioritize well, communicate clearly, and build influence across cross‑functional teams.
- Solid program or project management skills.
- Experience using digital collaborative whiteboards, graphic or interface design tools (including Figma / FigJam), and research/insight/repository platforms; willingness to use Microsoft Office.
- Growing familiarity using AI tools to support service‑design workflows - including research synthesis, insight generation, concept development, and rapid creation of artifacts such as journey maps, service blueprints, and scenario visualizations.

In addition to the above, we are seeking candidates with one or more of the following areas of experience:

- Contributing to the service design or experience strategy for enterprise products
- Supporting process re-engineering or operations design to innovate a legacy business
- Participating in organizational design or change management as part of a digital transformational, cultural shift or enterprise learning program
- Contributing to the scaling of a design thinking, design strategy, or design research practice within a larger organization

Education:

- Bachelor's/University degree or equivalent experience
- Master's degree is nice-to-have

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

The hourly rate corresponding to the annual range is:

$61.94 - $87.58

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply on citi.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Designer will connect business strategy to user experience by aligning people, processes, and technology to improve customer and employee outcomes. They will contribute to service and product strategy by identifying AI-driven workflow enhancements and facilitating cross-functional design initiatives.

Requirements

Candidates must have 6+ years of experience in service design, design strategy, or related fields with a strong orientation toward systems thinking. Proficiency in design tools like Figma and familiarity with AI-enabled workflows for research and concept development are required.

Skills

Service design
Design strategy
User experience
Process reengineering
Systems thinking
Stakeholder management
Figma
FigJam
AI tools
Research synthesis
Journey mapping
Service blueprints
Change management
Project management
Cross-functional collaboration
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Design Strategy
User Experience
Process Reengineering
Systems Thinking
AI-powered design tools
Figma
FigJam
Journey Mapping
Service Blueprints
Stakeholder Engagement
Change Management
Financial Services
Digital Transformation
Innovation Strategy
Management Consulting
Cross-functional teams
Project Management
Research Synthesis
Concept Development
Workflow Automation
Business Architecture
Governance
Co-design workshops
Enterprise products
Operational design
Design thinking
Data extraction
Automated decisioning
Maker-checker automation

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Work requirements

Jobs in Canada