Find work in Canada.

495,277 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Customer Service Representative - Highway 10 & Raylawson, Brampton (26.25 hrs/week)
Scotiabank
Brampton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 8 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Saint-Polycarpe, QC
…currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to…
Added 23 mins ago
W
Field Technician- Electrical/Mechanical
Wajax
Sudbury, ON
- Full-time
3+ years of field service repair, commissioning, upgrades, and customer service experience within the Electrical Distribution service field.
Added 23 mins ago
W
Business Administraton Lead
Wajax
Sudbury, ON
- Full-time
Customer Billing & Revenue Management: Manage customer invoicing processes, including distribution via mail, email, or customer portals, while ensuring accuracy and timely billing.
Added 23 mins ago
W
Technical Sales Representative- Bearings, Power Transmission
Wajax
ON · Stoney Creek, ON
- Full-time
Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers
Added 23 mins ago
RS
Operations Management Trainee
Ryder System, Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 38 mins ago
OF
Licensed Life Insurance Representative
Optimize Financial Group
Toronto, ON
- Full-time
We are seeking a Licensed Life Insurance Representative to work with Optimize’s established corporate client base and existing client relationships. This is not a cold-start or…
Added 53 mins ago
SF
Customer Service Representative
Sunrise Farms
Surrey, BC
- Full-time
The Customer Service Representative is the frontline liaison between the company and its clients, responsible for delivering exceptional service and support. They promptly address customer…
Added 53 mins ago
CC
Part Time Member Solutions Representative
Crossroads Credit Union
Preeceville, SK
- Part-time
At Crossroads Credit Union, our members are at the heart of everything we do. As a Member Service Representative (MSR), you’ll handle transactions while fostering meaningful relationships,…
Added 53 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
M
(12 Month Co-op) Portfolio Management Specialist
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in…
Added 1 hour ago
M
Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 1 hour ago
M
Elite Inforce Case Coordinator
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels…
Added 1 hour ago
M
Associate Applied AI Engineer – GenAI Systems
Manulife
Toronto, ON
- Full-time
Added 1 hour ago
W
Representative - Inside Sales
Wesco
Brossard, QC
- Full-time
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders,…
Added 1 hour ago
JT
Inside Sales Representative
JM Test Systems
AB · Edmonton, Alberta
- Full-time
Join our team at JM Tests Calibration Laboratory as a Customer Service Advisor where your energy and people skills will truly shine! We’re looking for a delightful, energetic individual who…
Added 1 hour ago
JT
Inside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
Join our team at JM Tests Calibration Laboratory as a Customer Service Advisor where your energy and people skills will truly shine! We’re looking for a delightful, energetic individual who…
Added 1 hour ago
JT
Inside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
Join our team at JM Tests Calibration Laboratory as a Customer Service Advisor where your energy and people skills will truly shine! We’re looking for a delightful, energetic individual who…
Added 1 hour ago
F
Account Manager
Fiserv
Mississauga, ON
- Full-time
At Fiserv, we partner with financial institutions and enterprises to deliver payments, processing, and financial technology solutions that drive client outcomes. You will support…
Added 1 hour ago
R&
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Added 1 hour ago
CH
Customer Service Representative
Citus HR
Woodbridge, ON
- Full-time
The Customer Service Representative is responsible for managing customer service operations and assigned retail accounts, handling inquiries and complaints, processing orders, verifying…
Added 1 hour ago
W
Inside Sales Representative- Bearings, Power Transmission
Wajax
Timmins, ON
- Full-time
We are seeking a results-driven and customer-focused Inside Sales Representative to join our growing team. In this role, you will act as the primary point of contact for inbound inquiries,…
Added 1 hour ago
Customer Service Representative 1 1
PABCO Building Products
Shalath, BC
…actions and decisions made every day. Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial…
Added 1 hour ago
JT
Inside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
Join our team at JM Tests Calibration Laboratory as a Customer Service Advisor where your energy and people skills will truly shine! We're looking for a delightful, energetic individual who…
Added 1 hour ago
JT
Inside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
Join our team at JM Tests Calibration Laboratory as a Customer Service Advisor where your energy and people skills will truly shine! We're looking for a delightful, energetic individual who…

Citus HR

Customer Service Representative

Woodbridge, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Title: Customer Service Representative

Status: Full-Time

Location: Vaughan (Woodbridge), ON

Summary

The Customer Service Representative is responsible for managing customer service operations and assigned retail accounts, handling inquiries and complaints, processing orders, verifying pricing and inventory, and ensuring accurate and timely order fulfillment from entry through delivery.

The role requires close coordination with Sales Representatives, Account Managers, production planning, warehouse, distribution, and administrative teams to maintain customer satisfaction, accurate inventory, and smooth shipments. The candidate should have at least 3 years of customer service experience, preferably in manufacturing or distribution, strong communication and organizational skills, attention to detail, multitasking ability, sound judgment, and proficiency in Microsoft Office.

Department: Customer Service Reports to: Director of Operations

2. Must-Have Requirements

Experience: Minimum 3 years in a customer service environment; manufacturing and/or distribution experience is preferred.
Communication: Strong verbal and written communication skills; able to communicate professionally with customers, sales teams, and internal departments.
Customer service: Experience handling customer inquiries, special requests, complaints, follow-ups, problem-solving, and issue resolution.
Order management: Ability to manage order entry, verify pricing, check inventory, validate sales orders, and follow up on orders.
Account management: Ability to take ownership and accountability for assigned retail accounts.
Organization and multitasking: Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a very fast-paced environment.
Decision-making: Able to make sound decisions and exercise good judgment independently.
Microsoft Office: Proficiency in Microsoft Office.
Transportation: Must have reliable personal transportation.
Work approach: Self-starter, innovative, proactive, and able to manage tasks accurately and efficiently.

3. Nice-to-Have Requirements

These are preferred or implied by the responsibilities rather than explicitly listed as mandatory qualifications.

Experience in manufacturing, distribution, warehousing, or production-related environments.
Experience using an ERP system to maintain customer records, pricing agreements, and order documentation.
Experience with retail account management, sales order processing, pricing verification, and inventory control.
Experience coordinating shipments with distribution or warehouse teams and planning shipments in advance.
Experience monitoring orders from entry to delivery and communicating delays, changes, and status updates.
Experience coordinating customer demand with production schedules and manufacturing capacity.
Experience working with Sales Representatives, Account Managers, production planning, warehouse, and administrative teams.
Experience improving internal processes, systems, and workflows.
Experience training new and existing employees on product knowledge and customer service procedures.

4. Key Responsibilities

A. Customer Service and Account Management

Manage all customer service activities, including inquiries, problem-solving, and coordination with the Sales Team, Sales Representatives, and Account Managers.
Take ownership of assigned retail accounts.
Handle customer and sales representative inquiries and follow-ups accurately, professionally, and on time.
Respond promptly and professionally to special requests and complaints, ensuring effective resolution and customer satisfaction.

B. Order Processing and Inventory Management

Enter customer orders, verify pricing, check inventory, and complete related follow-up activities.
Ensure sales orders are accurate.
Follow up daily on finished goods received from production to maintain accurate inventory levels.
Maintain accurate customer records, pricing agreements, and order documentation in the ERP system.
Monitor order status from order entry through delivery and proactively communicate updates, delays, and changes to customers and internal teams.

C. Shipping and Production Coordination

Work closely with distribution to plan and prepare future shipments wherever possible, minimizing last-minute shipping requirements.
Coordinate with production planning to align customer demand with manufacturing schedules and capacity.
Communicate effectively with administrative, warehouse, and production teams to ensure smooth order fulfillment and customer satisfaction.

D. Process Improvement and Training

Collaborate with internal departments to identify and implement improvements to systems, processes, and workflows.
Assist in training new and existing employees on product knowledge and customer service processes to ensure efficient, consistent customer support.

5. Additional Employment Responsibilities

Communicate with administrative, plant, and supervisory staff as required.
Work compulsory overtime when necessary, in accordance with applicable legislation.
Perform other related duties assigned by the supervisor.
Follow company rules of personal conduct, policies, regulations, and procedures.
Participate in and/or provide training as required.
Understand that responsibilities may be revised or additional related duties assigned to meet changing business needs.

6. Occupational Health and Safety Requirements

The employee must:

Report all incidents, accidents, and hazards.
Participate in or cooperate with the Joint Health and Safety Committee (JHSC) to improve workplace safety.
Wear required personal protective equipment (PPE).
Follow lockout procedures.
Perform housekeeping duties as required.
Comply with the Occupational Health and Safety Act (OHSA), particularly Section 27 concerning workers' duties.
Comply with the Workplace Safety and Insurance Act (WSIA), WHMIS, and all company health and safety rules, policies, and procedures.

7. Quality Assurance Requirements

Follow all Quality Assurance policies and procedures.
Participate in and contribute to effective production efficiency.

8. Security, Housekeeping, and Confidentiality

Report solicitation attempts to prevent unauthorized solicitation on company property.
Help prevent unauthorized access to company facilities by checking that doors are locked and lights, equipment, and other items are turned off whenever possible.
Maintain a clean, safe workplace, including tools, machinery, and floors, and follow housekeeping practices.
Protect confidential company information and do not disclose information without company consent, including inventions, processes, methods, trade secrets, confidential procedures, or other information relating to the company's business and affairs

Apply About employer

More about this job

Responsibilities

Manage customer inquiries, complaints, assigned retail accounts, order entry, pricing verification, inventory checks, and order follow-up through delivery. Coordinate shipments and production schedules with internal teams, maintain accurate ERP records, and contribute to process improvements and employee training.

Requirements

Requires at least three years of customer service experience, with manufacturing or distribution experience preferred, along with strong communication, organization, attention to detail, and multitasking skills. Candidates should be proficient in Microsoft Office, able to manage customer accounts and orders independently, and have reliable personal transportation.

Skills

Customer Service
Retail Account Management
Order Processing
Order Entry
Pricing Verification
Inventory Management
Complaint Resolution
Customer Communication
Order Tracking
Shipment Coordination
Production Coordination
ERP Systems
Microsoft Office
Process Improvement
Training
Organization and Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Accounts
Order Entry
Sales Orders
Pricing Agreements
Inventory Control
ERP System
Microsoft Office
Manufacturing
Distribution
Warehousing
Production Planning
Shipment Coordination
Order Fulfillment
Customer Inquiries
Complaint Resolution
Process Improvement
Workflow Improvement
Employee Training
Personal Protective Equipment
Occupational Health and Safety Act
Workplace Safety and Insurance Act
WHMIS
Quality Assurance
Confidentiality

Report this job