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Added 2 hours ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Milton, ON
- $25 to $30 CAD / hour
- Full-time
This position is so much more than working at the front desk. You'll be one of the first people prospective members and current members meet when they walk into the studio. You'll help make…
Added 2 hours ago
RP
Executive Assistant
Reckless Pictures
Vancouver, BC
- Full-time
Office, clerical, or administrative experience; customer service and front desk skills; phone etiquette with multi-line phone systems; and familiarity with bookkeeping.
Added 3 hours ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Waterloo, ON
- $25 to $30 CAD / hour
- Full-time
This position is so much more than working at the front desk. You'll be one of the first people prospective members and current members meet when they walk into the studio. You'll help make…
Added 3 hours ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Oakville, ON
- $25 to $30 CAD / hour
- Full-time
This position is so much more than working at the front desk. You'll be one of the first people prospective members and current members meet when they walk into the studio. You'll help make…
Added 4 hours ago
WC
(CAN) General Merchandise Associate (3 month contract)
Walmart Canada
Hanover, ON
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 4 hours ago
WC
General Merchandise Associate (PT)
Walmart Canada
London, ON
- Contract
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Added 4 hours ago
LH
Clinic Director
Lifemark Health Group
Trenton, ON
- $80,622 to $118,246 CAD / year
- Full-time
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Added 4 hours ago
LH
Clinic Director
Lifemark Health Group
Prince Edward, ON
- $80,622 to $118,246 CAD / year
- Full-time
Guide clinicians on the development and execution of patient Plan of Care, ensuring appointments are scheduled with the front desk.
Added 4 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Yorkton, SK
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 4 hours ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Saint-Bruno, QC
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 4 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Sudbury, ON
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 4 hours ago
WM
Office Manager
WellOne Medical Centre
Toronto, ON
- Full-time
…office operations, including coordinating schedules, managing front-desk activities, and ensuring efficient patient flow throughout the clinic. The Office Manager handles administrative…
Added 4 hours ago
OP
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Vancouver, BC
- Full-time
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Added 5 hours ago
TU
Patient Access Representative - Full Time, Days
The University of Kansas Health System
Pavilion 1, BC
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Maintains clean, orderly front desk and waiting area.
Added 5 hours ago
W
General Merchandise Associate (PT)
Walmart
London, ON
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BC
Receptionist - Dagmar
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Ajax, ON
- Full-time
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Added 6 hours ago
WS
Administrative Assistant & Front Desk
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Markham, ON
- Full-time
The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service…
Added 6 hours ago
OH
Internist with Cardiology Focus
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Toronto, ON · Etobicoke, ON
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Added 6 hours ago
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Toronto, ON · Etobicoke, ON
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Added 6 hours ago
W
(CAN) Associé, marchandise générale
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Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 6 hours ago
W
(CAN) General Merchandise Associate
Walmart
Sudbury, ON
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 6 hours ago
WS
Administrative Assistant & Front Desk
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Markham, ON
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The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service…
Added 7 hours ago
ID
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Boucherville, QC
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Added 7 hours ago
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Added 8 hours ago
VH
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City of Belleville

Customer Service Representative (Switchboard)

Belleville, ON, K8N 3A5, Canada

$30.22 to $34.73 CAD / hour · Temporary

Apply on cityofbelleville.applytojob.com About employer

Applications open in a new tab.

Job details

Pay: $30.22 to $34.73 CAD / hour
Job type: Temporary
Apply by: Jan 31, 2027
Working hours: 35 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

CUSTOMER SERVICE REPRESENTATIVE (SWITCHBOARD)

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our People & Corporate Services Department as a Customer Service Representative (Switchboard).Position Type: Temporary Full Time (anticipated to December 31, 2026)
Number of Positions: One (1)
Department: People & Corporate Services Department
File Number: SV26-125
Location: City Hall (169 Front Street, Belleville, ON)
Hours: 35 hours per week; Monday to Friday, 8:30am – 4:30pm
Employee Group: Union - CUPE
Salary: Jurisdiction A Grade 6 ($30.22 - $34.73 per hour)
Closing Date: Monday, November 9, 2026 at 4:30 PM PURPOSE AND SCOPE:
Reporting to the Deputy City Clerk, the Customer Service Representative will act as the first point of contact for all callers to the City's main switchboard and provide information in response to general inquiries and assist the public with complaints and queries.

KEY RESPONSIBILITIES:
The position will:

Make decisions guided by established departmental policies, guidelines and procedures.
Communicate professionally, while providing excellent customer service as the first point of contact for all callers and visitors to City Hall with a focus on accessibility, inclusive of the needs of a diverse community.
Operate and answer multi-line switchboard and respond to general inquiries from the public, screen and forward calls to others in the organization. Provide back-up to other Customer Service Representative positions including administering marriage licenses and burial permits with the Province and maintain Registers as required.
Process all incoming and outgoing mail, faxes, deliveries etc.
Compile, produce and distribute the yearly City Directory
Audit, review, and update SharePoint records to ensure metadata and tags are accurate, complete, consistent with corporate standards, and support organized, searchable, and compliant electronic records.
Appointed as Commissioner of Oaths.
Perform with multiple competing demands/deadlines
Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.
Perform other related duties as assigned

Note: the above duties and responsibilities are not to be construed as all-inclusive.

EDUCATION/TRAINING/SPECIALIZED SKILLS:
Minimum Qualifications:

Two (2) year college diploma in business or office administration studies or related field.
Current Satisfactory Criminal Record Check (“CRC”) is required prior to commencing work at the City of Belleville.

Preferred Qualifications:

Completion of workshops/training sessions related to the position

WORK EXPERIENCE:
Required Qualifications:

One (1) year office experience with 6 months relevant switchboard/reception experience required
Experience in customer service, with the ability to communicate effectively with the public in person and on the phone.
Computer literacy with advanced skills in Microsoft Office 365 applications including Outlook, Word, Excel, Adobe Pro, MS Teams etc.
Exceptional organizational skills with the ability to manage multiple tasks and priorities in a demanding environment
Strong oral and written communications skills
Proven ability to work with professionalism and confidence with all levels of management and the public
Previous experience working with confidential and sensitive material

Preferred Qualifications:

Knowledge of the City of Belleville and surrounding area
Previous Municipal Government administration experience
Experience with postage/mailroom equipment
Cash handling and reconciliation/balancing experience
Experience with Vadim, Bell Connect, TOMRMS, Service Desk Plus

WHAT’S IN IT FOR YOU:

Competitive market salary
Optional enrollment in the OMERS Pension Plan
Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY:

www.belleville.ca/careers
We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

Apply on cityofbelleville.applytojob.com About employer

More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for the City's switchboard, managing incoming calls and providing information to the public. The role also involves administrative tasks such as processing mail, maintaining electronic records, and providing backup for marriage licenses and burial permits.

Requirements

Candidates must possess a two-year college diploma in business or office administration and at least one year of office experience, including six months of switchboard or reception work. Proficiency in Microsoft Office 365 and strong communication skills are essential for this role.

Skills

Customer service
Switchboard operation
Microsoft Office 365
Outlook
Word
Excel
Adobe Pro
MS Teams
Organizational skills
Communication skills
Records management
Cash handling
Data entry
Problem solving
Professionalism

Benefits

Competitive market salary
Optional enrollment in the OMERS Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Switchboard
Reception
Customer Service
Microsoft Office 365
Outlook
Word
Excel
Adobe Pro
MS Teams
SharePoint
Records Management
Commissioner of Oaths
Administrative Support
Municipal Government
Vadim
Bell Connect
TOMRMS
Service Desk Plus
Cash Handling
Mailroom
Data Entry
Public Relations

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