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City of Brampton

Analyst, Recreation Business Systems

Brampton, ON, Canada

Job type: Internship
Apply by: Oct 9, 2026
Positions available: 1
Posting language: English
Posted: Sep 28, 2026

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Original job description

Job Opening Number: 107236

Job Requisition Number: 562

Number of Positions: 1

Job Type: Union

Job Code: Analyst, Recr Business Systems

Department: COMMUNITY SERVICES

Division: Recreation

Salary Range

1st Step $84,247.80 per annum

2nd Step: $88,706.80 per annum

Job Rate: $93,329.60 per annum

Job Grade: 009

Job Status and Duration: Full Time (FT), Regular (R)

Hours of Work: 35 Hour work week

Location: 175 Sandalwood Pkwy W

Posting Date: September 28, 2026

Closing Date: October 9, 2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

Position Duties

Reporting to the Coord, Rec Business Systems, this position is responsible for providing analysis, recommendations and support for Recreation systems, in order to ensure optimum functionality and configuration that supports user requirements. This role provides excellent customer service while protecting the integrity of Recreation systems.

Business Analysis:
Determines operational objectives studying business functions, gathering information and user requirements, identifying problems, evaluating options and recommending solutions
Consults with functional and management staff to identify, define and document procedures and problems, and identify issues with system functionality
Collates, analyses and interprets data pertaining to complex problems and/or unexpected situations
Implements approved process improvements, using project management methodology to document processes, functionality, timelines and expected results
Provides analytical advice and assimilates data for statistical overviews; troubleshoots emerging issues to ensure prompt resolution within the confines of system accountability
Day-to-Day Operational Support & System Management:
Acts as the subject matter expert, problem solving and responding to day to day user inquiries, taking appropriate action in a timely manner supporting system maximization
Conducts regular reporting and system audits to maintain system integrity and identifies deviations for appropriate review or disciplinary measures
Ensures required functionality and reporting capability meet the needs of the Corporation and end users
Ensures system and user compliance with policies, procedures and methodologies, by providing ongoing analysis, system maintenance and functional support
Assists with system upgrades, including testing and communication of continuous improvements of the software system
Configures changes such as but not limited to fees, memberships, programs, Point of Sale, equipment, GL accounts, accounting settings, subsidy, user interface and reporting requirements within the system parameters
Makes recommendations relating to software development changes to ensure seamless system operation
Best Practices:
Keeps abreast of emerging software development and upgrades, and makes applicable recommendations
Continuously reviews industry best practices to identify improvements in alignment with the strategic direction of Recreation Division
Maintains current documentation of all system procedures and functions within Recreation, including testing procedures for new features
User Support:
Provides user support and troubleshoots functionality issues; advises on problems pertaining to system usage
Provides reference guides in various media forms (i.e. written, video, etc.) for users and provides training as required; provides help desk support pertaining to relevant system requests
Project team member:
Participates on project teams and focus groups for system improvement and upgrades
Works with team members to identify opportunities and risks to current and forecasted projects
Communicates business objectives and articulates end user needs to committees, ensuring the system is not compromised with improper usage
Co-leads monthly meetings in collaboration with IT Division
Liaises with third party vendors on issues of system capability requests and development and identification of solutions

Education

SELECTION CRITERIA:

High school (Grade 12) graduation plus an additional program of three to four years in Computer Science, Business Management, Information Technology, Bachelor of Commerce or Bachelor of Technology or equivalent

Required Licence Certification

Non-probationary valid Ontario Class G driver’s licence

Experience

Over two (2) years up to and including four (4) years in systems analysis and business support

Other Skills And Assets

Advanced knowledge of Microsoft Office Suite, SharePoint & Office 365
PerfectMind software experience considered an asset
Experience with Project Management and/or coordinating the work of others considered an asset
Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service
Well-developed organizational and time management skills with a keen attention to detail
Demonstrated sound decision making abilities and problem solving skills; self-motivated with an ambition to achieve goals and milestones
Ability to work independently, as part of a project team, with end users and/or vendors.

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

Various tests and/or exams may be administered as part of the selection criteria.

Applicants who do not meet the educational requirements but have direct related experience may be considered.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by October 9, 2026 and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.

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More about this job

Responsibilities

Analyze and support Recreation business systems by gathering user requirements, resolving functionality issues, configuring system features, and maintaining system integrity. Support users through training and documentation, contribute to system improvement projects and upgrades, and coordinate with IT teams and third-party vendors.

Requirements

Requires high school graduation plus a three- to four-year program in Computer Science, Business Management, Information Technology, Commerce, Technology, or an equivalent field, along with two to four years of systems analysis and business support experience. Candidates need a valid non-probationary Ontario Class G driver's licence, strong communication and organizational skills, and advanced knowledge of Microsoft Office, SharePoint, and Office 365; PerfectMind experience is an asset.

Skills

Systems Analysis
Business Analysis
Requirements Gathering
Data Analysis
Troubleshooting
System Configuration
System Auditing
Project Management
User Support
Customer Service
Microsoft Office
SharePoint
Office 365
PerfectMind
Written and Verbal Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Recreation Business Systems
Systems Analysis
Business Analysis
Requirements Gathering
Data Analysis
System Configuration
System Audits
System Integrity
Project Management
Process Improvement
System Upgrades
User Support
Help Desk Support
User Training
Microsoft Office
SharePoint
Office 365
PerfectMind
Point of Sale
General Ledger Accounts
Reporting
Testing Procedures
Third-Party Vendors
Customer Service

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