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Added 2 mins ago
Compliance Manager - Wealth Management
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Full-time
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Added 17 mins ago
Assistant Front Store Manager, Hourly Part Time Day
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Assistant Front Store Manager, Hourly Part Time Day
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Added 31 mins ago
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Added 31 mins ago
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Added 31 mins ago
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Added 46 mins ago
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Added 3 hours ago
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GARAGE - Assistant Manager - Pacific Centre
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Closed listing

City of Brampton

Coordinator, Customer Experience

Brampton, ON, Canada

Pay: Hiring Salary Range: $90,670.00 - $102,004.00 per annum
Job type: Full-time
Closing date: Oct 29, 2026
Experience: 3-5 years marketing or communication related experience preferably in a municipal or community related organization.
Positions available: 1
Posting language: English
Posted: Sep 29, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Job Opening Number: 107296

Job Requisition Number: 565

Number of Positions: 1

Job Type: Management and Administration

Job Code: Coord, Admin Srvcs

Department: TRANSIT

Division: Transit Services

Hiring Salary Range: $90,670.00 - $102,004.00 per annum

Job Grade: 05

Job Status and Duration: Full Time (FT), Temporary (T), vacancy for 24.00 months

Hours of Work: 35 Hour work week

Location: Transit - Clark Facility

Posting Date: 09/29/2026

Closing Date: 10/06/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

This role reports to the Manager, Customer Experience and is responsible for customer experience and to coordinate and develop marketing plans and materials, event support and Transit activities, while delivering high quality communications that contribute to operational excellence. Enhance the reputation and public image of the City by acting as a professional contact to meet Transit communication needs and corporate service standards.

Key Responsibilities

OPERATION SUPPORT

Provide day-to-day coordination, guidance and support for Transit marketing and communication plans and projects that will contribute to a strong Transit brand and positive customer experience.
Co-ordinate and develop project initiatives that meet operational needs and corporate service standards.
Responsible for the development and coordination of internal and external marketing collateral/publications, advertising and web, including creative concepts, writing and editing
Coordinate advertising and publication schedules, layout and design, and distribution for collateral.
Responsible for web content management, including creating and writing internal and external website content, development, design and layout of web pages
Conduct information interviews with appropriate staff and prepare relevant questionnaires for validation of information content.

CUSTOMER SERVICE

Act as a key source of contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards.
Escalate complex issues to appropriate level for resolution.
Respond to inquiries from internal and external customers effectively and through various media forums.
Liaise with external suppliers and vendors, negotiating price and deadlines to ensure production and quality of communication/marketing materials.
Build and maintain positive relationships with cross-functional departments, teams and management to support coordination and ensure a thorough understanding of operational needs.
Represent Transit at forums and events, including outside of normal business hours.
Support and participate at events promoting Transit, including outside of normal business hours.

COMMUNICATION AND REPORTING

Prepare management reports, presentations and general ad hoc information
Develop project plans for targeted media campaigns to ensure effective delivery.
Co-ordinate and support internal and external traditional and digital media initiatives, including media buying
Monitor, compile and report on marketing and communications campaign/initiative statistics and metrics, highlighting successes, challenges and modifications.
Provides the public with Transit industry awareness and information.
Assists in implementing Brampton Transit's initiatives and strategies to communicate with transit customers.
Increases awareness and understanding of Transit.
Act as social media support, as required

CORPORATE CONTRIBUTION

Conduct Transit specific research using internal and external resources to gain insight of market trends, current programs, processes and practices to support management and recommend ways to improve communication messaging.
Co-ordinate and implement the annual Transit marketing plan within budgetary limits.
Track and report on trends, specific to the transportationS industry.
Provide recommendations regarding marketing strategy.
Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

BUDGET SUPPORT

Use of effective resource and expense management at all times to meet corporate policies and guidelines.
Assists in tracking of the marketing budget.
Develop and co-ordinate RFP’s, purchase orders to ensure purchasing and corporate compliance.

TEAMWORK AND COOPERATION

Participate in project coordination and team meetings to meet operational needs.
Work well within diverse groups in support of operational goals and objectives.
Interact and collaborate with staff to improve and determine design and delivery opportunities that will promote communication.
Recommend improvements based on research and best practices to the Manager.
Demonstrate corporate values at all times.
Co-ordinate activities of consultants used to engage the public during events and marketing campaigns.
Provides guidance and work direction to students and other part-time staff.
Participate as a member of cross-functional team.
Perform additional similar and related duties as assigned.

SELECTION CRITERIA

Education

Post-secondary degree or diploma in Marketing, Public Relations or Journalism or equivalent related field

Experience

3-5 years marketing or communication related experience preferably in a municipal or community related organization.
Proven experience in event, activity planning and promotion are assets.

Special Requirements

Thorough Knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset
Ability to identify business needs, initiate and coordinate project resource requests
Solid Customer Service and People Management skills; Interface with internal and external customers to meet corporate service standards
Proven Media and Public relations and promotional planning skills.
Solid Organizational skills; Detail oriented, well organized able to coordinate activities and tasks meeting conflicting priorities and timelines
Computer proficiency in Microsoft office/software

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

Various tests and/or exams may be administered as part of the selection criteria.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by 10/06/2026 and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.

About employer

More about this job

Responsibilities

Coordinate Transit marketing, communications, customer experience, and event initiatives, including campaigns, publications, web content, and social media support. Manage stakeholder and vendor relationships, monitor campaign performance and budgets, and provide research, reports, and recommendations to improve Transit communications.

Requirements

A post-secondary degree or diploma in Marketing, Public Relations, Journalism, or a related field is required, along with 3–5 years of marketing or communications experience. The role also calls for strong customer service, project and event coordination, public relations, organizational, and Microsoft Office skills; municipal or community-sector experience is preferred.

Skills

Marketing
Communications
Customer Experience
Project Coordination
Event Planning
Public Relations
Media Planning
Content Writing and Editing
Web Content Management
Social Media
Budget Tracking
Vendor Negotiation
Customer Service
Research and Trend Analysis
Report and Presentation Preparation
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Transit
Marketing Plans
Communications Plans
Customer Experience
Transit Brand
Marketing Collateral
Publications
Advertising
Web Content Management
Website Content
Digital Media
Traditional Media
Media Buying
Media Campaigns
Social Media
Event Planning
Public Relations
Campaign Metrics
Market Trends
Annual Marketing Plan
Budget Tracking
Requests for Proposals
Purchase Orders
Vendor Management
Microsoft Office
Municipal Government
Standard Operating Procedures

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